I purchased an American Range (AR) about 4 years ago. At that time if someone posted a message with a concern or problem the Vice President of the company would respond. This was a good thing and played a major role in my making the CHOICE between AR and Blue Star (BS).

Their Vice President has left the company. He would routinely respond to concerns and issues on this forum. I spoke with him several times and was convinced I had made the right choice. I posted extensively concerning my experiences after I took possession of the oven but that thread has been removed from GARDEN WEB . . . at least I could not find it. That may be the result of such a minimal search capacity provided by GARDEN WEB; I do not know.

I received the range with a gas leak and a problem with the leveling legs. A repair tech was sent out and immediately fixed the problem. JR was the name of the manager that directed the service calls. JR also sent me new leveling legs.

To my reason for starting this thread:

I have used the broiler no more than 5 times. It now is broken and I will have to spend over 100 bucks to fix it. I live in the south east end of the LA basin in CA. The service tech they have is in GRANADA HILLS about 1 hour away. I asked if I could fix the ignitor myself and was told by ALEX he could not help me as company policy prohibited it.

Thus, I called AR to see if they would stand behind the product even though it is out of warranty given that I have not used the broiler. No dice. I conclude that they will not stand behind THEIR supplier of the ignitor (I suspect this is the problem). It probably is considered a wear part.

I'll get it fixed no problem. The oven overall has marginally met my expectations.

I will buy a BLUE STAR rather than a AR in a year or so. I was considering ARs induction/Gas 36". However, one year with no option for an extended warranty seems to be a failed policy for me.

HAS ANYONE ELSE BEEN LET-DOWN BY AMERICAN RANGE AFTER OWNING ONE FOR SEVERAL YEARS?

Thanks,

Jon

Good luck.

I assume you were using your range yes?

I was not using the ignitor for the boiler at all. Why do you instruct me in the matter of warranties?

Let me restate. There was no in house provision for my particular situation. The company was summarily unresponsive. The service call plus the part was $300. The company was UNRESPONSIVE.

I just read the original post several times and don't see where ANY of that was previously stated. What is an "in house provision"? How was the company unresponsive. Why say "over $100" if it was $300 and then get annoyed when someone says $100?

Regardless, the only point of my post is to give you the link to the thread you were looking for, from when you installed the range two years (plus two days!) ago. Good luck.