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Need help with telephone lines (no dial tone)

Posted by hotwire (My Page) on
Tue, Dec 8, 09 at 22:06

Today my home phone made a partial ring (more like a chirp), when I answered it there was no-one there and no dial tone. It was working last night. None of my other jacks have dial tone now. I checked the box outside, plugged my phone into it and I have dial tone to the box so it's not the phone company. I took out the jack that the phone was connected to, the green wire was black on the end (but the rest of it is copper where it is showing). It broke off when I took the jack off so I'm not sure it was connected.

This is the only phone I had installed as we just moved into our house and are repainting. I don't think this has anything to do with it, but at the time the phone chirped my husband was reinstalling baseboards and other trim in the hallway but not near where the phone was. He said the phone lines would not have been run at the height he was nailing, but I thought he may have hit a wire which may have caused it. Is that possible?

Does anyone have any idea what I should check next?


Follow-Up Postings:

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RE: Need help with telephone lines (no dial tone)

It very well may have been a nail that caused the outage. What you need to do now is check the continuity of the wires that run from the box outside to the jacks. To do this you would need a meter or a test light. Take them loose outside and unplug all phones, answering machines etc... then check to see if they are connected to or touching each other, or if one of them is broken.


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RE: Need help with telephone lines (no dial tone)

"He said the phone lines would not have been run at the height he was nailing, but I thought he may have hit a wire which may have caused it. Is that possible?"

There are no rules about height for running phone wires or even electric cables).

He easily could have hit the phone line.

One common way of concealing phone wires for years has been to pull up quarter round and run them in the gap between the baseboard and the floor.


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RE: Need help with telephone lines (no dial tone)

Red and Green are the standard two wires used for phones. If the green one broke, reconnect it.


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RE: Need help with telephone lines (no dial tone)

the green wire was black on the end (but the rest of it is copper where it is showing).

that black part bothers me . . .


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RE: Need help with telephone lines (no dial tone)

I did reconnect the green wire when I found it. I cut the black part off, then reconnected it. The black part of the green wire bothered me too, so I bought a new jack, but have not had time to install it yet.


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