An investigative report on Fox 29 News in Philadelphia has accused a Pennsylvania-based distributor with falsely promoting its vinyl replacement window line as having foam-filled sash and frames, when only small amounts of foam were evident in products found in the market. Broadcast on July 20, the report was based on initial allegations from a New Jersey contractor.

The report, which can be viewed below, shows windows purchased from Windowizards, based in Levittown, Pa., that feature foam in the sash corners and only one chamber of the frame profile. Also shown is product literature featuring completely filled profiles.

Windowizards responded to the report with a letter to the station, which states it was inadvertently using improper artwork supplied by the window manufacturer, Okna Windows in Bristol, Pa. Okna also responded with a letter to the station, apologizing to Windowizards and its other customers with improper promotional materials. Both companies deny that there was any intent to deceive customers.