Return to the Windows Forum | Post a Follow-Up

 o
Unable to close pella architect double hung windows

Posted by vittorio_2010 (My Page) on
Sun, Jun 10, 12 at 23:13

I had them installed about a month ago. I have been opening and closing them pretty much every day. Today when I tried to close one it did not move at all. The bottom window was open all the way up and now left side (the string looking thing) seems to be locked up. I tried opening the locks on top and wiggling a little but it won't budge. Any help resolving this issue?


Follow-Up Postings:

 o
RE: Unable to close pella architect double hung windows

Have you recently tried to tilt the window in to clean?


 o
RE: Unable to close pella architect double hung windows

No, but after I started having this issue, I have tilted and snapped it back few times to see if it had anything to do with that. It did not resolve my issue.


 o
RE: Unable to close pella architect double hung windows

Cords can come off the pulley on a block and tackle balance (rarely), causing binding. Alternatively, trim nails that are too long can be driven into the spring, inhibiting movement, but you'd think you would have noticed something right away, unless it was right at the verge of contact.

In any event, instead of diagnosing this yourself, you probably just want to get the product serviced. It should be covered by warranty(?).


 o
RE: Unable to close pella architect double hung windows

Pella was nice enough to send a technician. He noticed that one of the screws (part of the window) was sticking out and was interfering with the operation of the window. He removed to bottom panel and fastened the screw (located in the middle). Props to Pella for quick response.


 o
RE: Unable to close pella architect double hung windows

Nice enough hell they are only a month old. If they will not service them then I would hate to call in a year!


 o
RE: Unable to close pella architect double hung windows

Glad they took care of it, but as millworkman said, that is not above and beyond service.

That should not have been an issue from the start but stuff does get missed from time to time. At the end of the day, they did and handled the situation like they should have.


 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!


Return to the Windows Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Please review our Rules of Play before posting.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.


Learn more about in-text links on this page here