Unable to close pella architect double hung windows

vittorio_2010

11 years ago

I had them installed about a month ago. I have been opening and closing them pretty much every day. Today when I tried to close one it did not move at all. The bottom window was open all the way up and now left side (the string looking thing) seems to be locked up. I tried opening the locks on top and wiggling a little but it won't budge. Any help resolving this issue?

Featured Answer

Trapper1

11 years ago

Cords can come off the pulley on a block and tackle balance (rarely), causing binding. Alternatively, trim nails that are too long can be driven into the spring, inhibiting movement, but you'd think you would have noticed something right away, unless it was right at the verge of contact.

In any event, instead of diagnosing this yourself, you probably just want to get the product serviced. It should be covered by warranty(?).

Sort by:Oldest

Comments (6)

PRO
Windows on Washington Ltd
11 years ago
Have you recently tried to tilt the window in to clean?
vittorio_2010
Original Author
11 years ago
No, but after I started having this issue, I have tilted and snapped it back few times to see if it had anything to do with that. It did not resolve my issue.
Related Professionals
Jacksonville Window Contractors · Spokane Window Contractors · Denver Window Contractors · Scotts Valley Window Contractors · 63040 Window Contractors · East Renton Highlands Window Contractors · Kearns Window Contractors · Snoqualmie Window Contractors · Fairland Window Contractors · Sweetwater Interior Designers & Decorators · Big Lake General Contractors · Converse General Contractors · Elgin General Contractors · Waianae General Contractors · West Whittier-Los Nietos General Contractors
vittorio_2010
Original Author
11 years ago
Pella was nice enough to send a technician. He noticed that one of the screws (part of the window) was sticking out and was interfering with the operation of the window. He removed to bottom panel and fastened the screw (located in the middle). Props to Pella for quick response.
millworkman
11 years ago
Nice enough hell they are only a month old. If they will not service them then I would hate to call in a year!
PRO
Windows on Washington Ltd
11 years ago
Glad they took care of it, but as millworkman said, that is not above and beyond service.

That should not have been an issue from the start but stuff does get missed from time to time. At the end of the day, they did and handled the situation like they should have.