They are trying to charge you $800 for a sash....that is crazy.

Is that for them to come out and replace it? It is very simple and I am sure you could accomplish it.

Depends on how it broke. The glass is not integral to the structure of the sash but if water is allowed to enter the sash, it will rot and break down further.

I would replace it before it ruins anything else.

Thanks for your fast reply. The price is for the sash without installation. Andersen's price is $617, but shipping and duty brings it to about $800. (Photo of window is attached with busted glass removed.) Replacing the pane will be cheap if I can do it locally, but then fogging becomes an issue. Wonder if there's a way to prevent fogging but still keep moisture out.

If a local shop will do it, getting the IGU out and remaking another one is not really a big deal.

If it is done properly, it should not fog over time.

I cannot believe Andersen's pricing on this.

A local glass shop should be able to get you the Impact Rated Insulated Glass unit for about $25 a sq ft plus $200-250 for installation.

What size unit is that, is it a C4 (2' x 4')?

Thanks for your fast reply. The price is for the sash without installation. Andersen's price is $617, but shipping and duty brings it to about $800. (Photo of window is attached with busted glass removed.) Replacing the pane will be cheap if I can do it locally, but then fogging becomes an issue. Wonder if there's a way to prevent fogging but still keep moisture out.

{{!gwi}}

Thanks for your fast reply. The price is for the sash without installation. Andersen's price is $617, but shipping and duty brings it to about $800. (Photo of window is attached with busted glass removed.) Replacing the pane will be cheap if I can do it locally, but then fogging becomes an issue. Wonder if there's a way to prevent fogging but still keep moisture out.

{{!gwi}}

A local glass shop can replace the complete insulated glass unit just as I mentioned above.

I appreciate that information. In fact I'm sure it will save me many $$$ now and in the future. My most substantial error was in calling Andersen, whose rep told me to replace the sash (not just the pane) in order not to void the warranty. The window is their model C235, and the visible glass size of the broken pane was 19 5/8 x 31 3/8, so paying $800 to replace the sash instead of a piece of glass seems wasteful, Since Andersen puts their breakable panes on the outside instead of the interior, I can see a similar issue coming up again. A 2x4 was used in the attempted break-in. The exterior pane shattered easily, but the impact-resistant inner pane came through without any damage. Thanks again.

I'm sure you've already addressed it at this point, but I don't understand why you didn't go to your local Andersen dealer for a quote? I just quoted that sash as laminated glass in the size you stated, and it comes to right at $350 for the part. We would charge about $100 for installation-so if you were in our area, it would be approximately $475 installed including tax. Andersen always charges more selling direct-so they don't compete with their dealers!