I have a question regarding choosing an installer. If you�ve seen my other thread regarding which brand to use, you know I am leaning towards the Marvin Integrity windows. One of the companies that is actually on the Marvin website as the "authorized dealer" has come out and given a bid. The salesman has been very helpful, knowledgeable, and gives a great feeling regarding their work�. But of course, he is not the one actually installing the windows. I have references, but have not been able to talk with them. Regardless, even if they had a good experience with the install, I don�t know whether I can be sure the same crew comes to my house.

The alternative is a small independent window company where the "salesman" is the owner and is the lead installer. I have a positive reference for him from a colleague at work and his company is rated highly on Angie�s list (for what that�s worth). He can get and install the Integrity windows. I am still waiting for his bid, but I think it will be comparable (or even lower). The advantage is that I know exactly who it is I�m getting as an installer.

Here�s my worry: Marvin�s warranty states "This Limited Warranty applies to Integrity� windows and doors purchased from an authorized Integrity dealer, and extends to the owner of the structure in which the products are originally installed. "

Does that mean that Marvin will (or can) essentially negate their warranty if the independent window contractor installs the windows (as opposed to the "authorized dealer")? That is what is implied � I guess I am wondering whether anyone know whether they ever go that route or whether they sand behind their product, period. Of course installation is important, but I do believe this guy would do a good job.

Comments?

The only certification that means anything IMO is the AAMA Installation Masters Certification. But, even that doesn't guarantee a good install nor does it mean that someone who isn't certified won't do an excellent job. It always comes down to the same thing, get recent references and call them. If you can, go by the job and see for yourself if it looks like quality work. Don't rely on certificates or time in business to be too much of an influence. I don't mean ignore them, but don't assign them too much weight. I'd rather have an enthusiastic installer with a great work ethic and a ton of experience who just started his own business working on my house than an old established company who views me as just another customer.

I just had two large casement total replaced
Very pleased!

Purchased them through the Lumberyard with his help!

I rest my case

Factory training does not make a poor installer good bad without it.