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Problem w/ new windows - when to pay contractor

Posted by techista (My Page) on
Thu, Feb 25, 10 at 16:42


We just got the old windows in our 85-year-old house replaced with new Jeld-wens. The windows themselves look great and the contractor did an excellent job, even correcting the 'work' of a previous contractor, but many of the sashes, especially upper ones, seem too tight. Contractor agrees there is an issue and has notified supplier (Home Depot) and Jeld-wen. Contractor is asking for payment in full (gave 1/2 down at beginning of project), but I'm hesitant to pay this off.

My thinking is that although the quality issues with the windows aren't directly the contractor's fault, the job is not yet completed. I'm leaning toward offering the contractor 80% of the balance, with the remaining paid immediately upon resolution of the quality issues. Is this strategy right or am I missing something here?

Follow-Up Postings:

RE: Problem w/ new windows - when to pay contractor

Ahhhh.... No.

Do not pay him anymore till the problem is solved.

Did he measure and supply the windows?

There is a possibility the manufacturer may say they are installed incorectly at 80% you will get stuck with a porly done job needing more money to fix.

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