As I told you on the other board. You need to tell Orange that you want all new windows and a new installer. Any installer who uses head expanders on the vertical sides is an idiot who should not be installing windows for anyone.

Call Orange, tell them their solutions are unacceptable and you want the entire job re-done or you are going to contact your States Contractor Licensing Board and file a complaint.

+1

Hope more folks who were thinking about using big Blue or Orange read this and save themselves the heartache.

"Hope more folks who were thinking about using big Blue or Orange read this and save themselves the heartache."

The problem is that the installers are 'buying work' from the big box places.

They are often inexperienced and hungry for work.

It can lead to real disasters.

Even what appear to be the same fixtures from a 'name brand' often have subtle changes to meet the desired price point.
Add to that less than knowledgeable installers and things can easily get out of control.

Agreed on all counts. DO NOT buy windows from an outfit that uses cut-rate installers. That includes the big boxes, and all of the $189 type companies. You are playing with fire.

hsepehri,

Just out of curiosity, what brand and model windows did HD Install for you?

Looking at his pictures on another site, I think it was the Simonton 6500 series. This is essentially the same window as the Reflections 5500 and the Prism Platinum from Simonton. Both of which can be purchased from a Simonton Dealer for less than Orange and most assuredly with a higher quality installation. Using head expanders on the sides is ridiculous.