Return to the Family Vacation Forum | Post a Follow-Up

 o
warning re car rental with national

Posted by akrogirl (My Page) on
Sun, Sep 18, 05 at 23:00

Hi, I usually hang out on the kitchen and appliance forums, but wanted to warn everyone of the scam pulled on us by National when we rented a car at London's Heathrow airport.

Upon returning the car, the attendant notified us that there was a scratch on the car. Knowing that I had not hit anything I was a little sceptical. However, he pointed out a minute scratch that almost required a magnifying glass to be visible, it was so minor. We had no way of knowing if the scratch was present when we rented the car or not because we certainly weren't looking for anything that hard to see. Nevertheless, we were charged an extra $300 that almost doubled our car rental cost. My husband had the presence of mind to take photos of the "damage", which really seemed to upset them, and we will be strongly contesting this "surcharge" through AmEx.

I would strongly recommend avoiding National in the future or, at the very least, take a really, really close look at your car before leaving the lot, and take photos if at all possible.

National seems to come up with novel ways of extorting extra money from us on each visit. Last year, we were charged for a tank of gas we didn't get. Needless to say, we will only use National as a last resort from now on.


Follow-Up Postings:

 o
RE: warning re car rental with national

I believe that there are competant and incompetant people in any industry and what you have experienced has happened to others with other rental companies. I have had National do a wonderful job on one instance, and fall flat another. Usually they do the former.

Rather than taking it up with the credit card company, I would first have taken it up with National. They should be given the opportunity to make it right.

And now, maybe this thread will finally fall into oblivion instead of just sitting at the top, taking up space.


 o
RE: warning re car rental with national

I was 'scammed' in a similar manner years ago with another car rental company (no longer in business).

It was a crappy Ford Escort that smelled like baby powder on the inside (nauseating!). After driving that piece of junk they said the emblem was missing from the hood. I am sure it wasn't on there to begin with and they didn't even have a secure lot. The cars were parked up and down the street (and this was Los Angeles).

They refused to close the contract out until they 'reviewed the damage' with their insurance company. Well, I raised holy cain. They wouldn't budge...until I got on the shuttle bus yelling about their 'scam'. That is when a supervisor showed up on the bus and calmed me down and closed out the contract.

I am not a yeller, but that just pis**d me off!


 o
RE: warning re car rental with national

You have all the right in the world to contest a bill with your credit card company. If you get no satisfaction with the rental company at the time. I've been screwed from rental car companies ie insurance in foreign countries. That's Bs.

I would also file a complaint with the BBB.


 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!


Return to the Family Vacation Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Please review our Rules of Play before posting.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.


Learn more about in-text links on this page here