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rude dealers..... I'm floored!!!
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Posted by vacuumfreak (My Page) on Mon, Aug 31, 09 at 14:05
| I just wanted to share a frustration with you all and see what you thought. I am looking to buy a new sewing machine, but there's only one model I want. I called a 9 dealers this morning and I was surprised at the responses I got. I asked if they sold the machine I wanted (Brother PC 420) and one lady actually said, "No. That's Wal-mart brand!" Another started laughing and actually hung up on me! The rest said no, but were very nasty about it and didn't suggest an alternative machine that they do sell. I thought with this economy that people would be wanting business. It's not like I want to buy a 99 dollar toy.... I want to spend 500 dollars! The machine I want has glowing reviews, and I can't believe the attitude of some people just because it doesn't have the Pfaff or Bernina name stamped on it!
Ebay here I come. I'm done with dealers! I've see the same thing in the vacuum world too since I collect them... lots of dealers won't even talk to you if you don't want to plunk down close to 1000 dollars for a Miele or Riccar (though awesome machines, the markup is huge and there are equal machines at lesser prices!).
Well, thanks for listening. I'm not mad that the dealers don't carry Brother (even some Baby Loc machines are re-bagged Brothers), they can carry whatever they want, but that snobby attitude certainly put me off! |
Follow-Up Postings:
RE: rude dealers..... I'm floored!!!
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I don't blame you for being miffed! You'd think they would at least try to sweet talk you into coming into their store to look at other machines!
Does Brother have a website? If they do, maybe they have a retail store locator or at least an online store that carries the model you want.
When my old Singer(which I loved)pooped out, I only had $300 tops to spend, so I searched until I found a machine that at least had the same features as my Singer. I found a Kenmore for just over $250 on sale, and while it still has design 'bugs'(too dim light, bulky housing), it has the features I use the most. And, it was shipped to my door. I still dream of someday getting my Singer refurbished, but for now I can still sew for the GK's. Good luck with your search, hope you find the model you want. |
RE: rude dealers..... I'm floored!!!
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I know what you mean!!!!
I own a 40 year old Stradivari machine. I had a couple of problems a year or two ago and encountered the most RUDE repair people. One man actually had the gall to ask me if I had a boat...and told me to use it for an anchor!! That machine is a workhorse, that gets used almost every day! Eventually we combined my DH who can fix anything, and my working knowlege of the machine.....It's still running like a charm!! Bah-humbug....they just wanted to sell a new machine! |
RE: rude dealers..... I'm floored!!!
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| I had the same problem with the last machine I bought. they were extremely rude and unwilling to show me anything. I bought but was disappointed in the machine. Recently bought a lovely machine from Ebay and it has bells and whistles that would have cost me double in a store. You can buy new machines through ebay with great satisfaction. |
RE: rude dealers..... I'm floored!!!
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It is sort of like snotty people who look down their nose when you say you live in a 2000sf house...."oh my God- HOW do you live in such a tiny house?".....
Rude people do not deserve your money. |
RE: rude dealers..... I'm floored!!!
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| vacuumfreek, I would try Amazon for that model. It's not sold within the Brother dealer network. The equivelent machine from a dealership is the Innovis NX450. I had a 450, I loved it so much that I traded up for the Innovis 1200. The dealer line of Brother machines is highly underrated by other dealers, so I'm not surprised by the rudeness you encountered. These are great machines, I even sold my Bernina 200 to purchase a Duetta 4500. I kept the 1200, too. I always recommend buying through a dealer network, service can be a nightmare if you don't. HTH, Todd |
RE: rude dealers..... I'm floored!!!
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| Thanks Todd. I DID get the machine from Amazon. It came a couple days ago and I think I'm in love! My boyfriend and my antique machine are both feeling neglected! If ya want to see how much I love it, I did an Epinions review. What a machine!!!!!!! |
Here is a link that might be useful: My review!
by the way
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| Todd... if I had a couple questions about some of the stitches, (not sure if they are being formed quite the way they should be) would you mind? You seem to know the machines pretty well. Thanks! |
RE: rude dealers..... I'm floored!!!
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| I'm glad you like the machine! I would be very happy to answer your questiions, if I can. Todd |
RE: rude dealers..... I'm floored!!!
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| I recently purchased the Brother Innov-is 40 Project Runway Limited edition. Love it, love it love it. That was after I went to a few dealers that were selling the high end machines for 1000+. Consumers gave Brother a best buy in 2009 and it works perfectly for my projects. I found my machine by googling for the best price around and although the NJ store didn't offer prices on line, I called and it was 100 less then anywhere and free shipping. Things just worked for me that day. |
RE: rude dealers..... I'm floored!!!
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| I know what you mean! I have a Viking Designer I which I took into the dealer for a cleaning (Sew-Vac City). The staff was rude and not knowledgeable about that model since it is 10 years old and not connected to my computer. (I download designs to a floppy and insert the floppy into the Designer I, a process that I think works very well & I keep a file of the floppies for future use). The service man visits the store one day per week and is not available by phone because he is busy with the newer and more expensive models. Are we supposed to throw away several $1000 dollars every time a new model comes available? Not I! Don't they know we are in a recession and they may be losing customers by being so snobby? |
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