Pinecone, most loopers are cause by the upper thread tensions, I don't have a New Home so I don't know their settings, but I have learned these bits or tricks over the years, take the thread off the machine, maybe clean the area as with normal maintence, now place the thread on the spindle, do you have any thread nets or sleeves to put over the thread, these help with the newer thread that seem to just jump of the thing, also many machine come with a little plastic circle that can fit over the thread spool this helps keep the spool from wobbling all over the spindle. now began to thread your machine, if it is electronic you may have to keep the presser foot up as you thread, same for computer generated, make sure each part is catching in the right order, now thread the needle, if you need to adjust the tension follow the machine info, now when you begin to sew, hold on to the upper and lower thread tails as you take several stitches, hope this helps give you some success. Rene