I have a Frigidaire oven Model #FGEW3065KFA, made by Electrolux. The bottom split open about 4 " long. After many emails and I paid $100 to have a service man come out, the repairman told us that the replacement part ( an oven liner ) is not available. They offered me a 10% discount on a new product. With this kind of customer service, how can they think that I would purchase any other product of their's. Their response: Thanks for reaching out to us, David! We appreciate your feedback. Please accept our sincere apologies for any inconvenience this has caused you. Frigidaire uses some of the finest quality materials available and sophisticated assembly processes to assure manufacturing accuracy. Although we place a great deal of emphasis on quality control, after a reasonable period of usage, many factors beyond the control of the manufacturer may affect any product. Upon searching our database, I see that you have called into our customer engagement center and have been in contact with our corporate supervisor Angela. I do apologize that the resolution that our supervisor provided you with was not to your liking. The assistance offered to you by our supervisor is the only thing we would be able to provide. If you would like to speak with another corporate supervisor, you will need to call into our Customer Engagement Center. We are available Monday through Friday 8:30 am to 8 pm Eastern Standard Time at 1 (800) 374-4432. Please let me know if I can be of any further assistance! Regards, Keyanna A. Correspondence Specialist David Kugler Certified Executive Chef

I used Silestone Iconic White countertops over the walnut base cabinets in my kitchen. It is the purest white you will find and looks fabulous with my upper high gloss white cabinets - even though the countertop is actually brighter than the upper cabinets. Definitely a great choice if you want an “Instagram Worthy” looking kitchen! The reflective nature of my high gloss white uppers minimizes the difference in the whites. There are some flecks here and there though in my Iconic White countertop - looks like a few ground black pepper flakes embedded in the slab used to fabricate my countertops. With the purest white even the best seam lines are also extremely noticeable. Fortunately my fabricator minimized the seams to just two small ones at the sink, but I can still see them from across the room. The installer didn’t caulk as well as I would have liked, so maybe with some extra effort on my part I can get the seams less noticeable. There was some chipping along the seams as well, which doesn’t help. I placed several White Zeus Extreme sample chips on top of my new Iconic White countertop and couldn’t tell a difference in the shade - the White Zeus Extreme was still whiter than my upper cabinets - so it would also have been a good color choice. I have read a great number of horror stories about Silestone, esp. White/lighter colors, staining and chipping even with the utmost of care, unfortunately only after making a $7k purchase for my kitchen remodel. While those stories may be extreme cases and not representative of the majority of purchases, those stories have me quite afraid to use my newly renovated kitchen. I will only use plain water and a soft microfiber cloth to clean - nothing else - and will not set anything down on my countertops that isn’t on a soft cloth or towel - and pray for the best. Fortunately I have a workstation sink to help minimize use of my countertop. Although I absolutely love the look, I won’t be purchasing Silestone again though - it’s just not the right choice for my comfort level and lifestyle.

Anytime a color/particulate/movement is discontinued, it's due to poor sales.

Yes, Silverstone.  My phone must have autocorrected.  I have attempted to contact Constentino several times with no response.