| Greetings, Rita. Have you had dealings with the people in charge of the company? It often is a good idea to go as close to the top as possible when one is less than pleased with a company's performance. And be reasonable, courteous, logical, have a good case, well-documented ... and be patient and persistent. Is this an independent company, only at this location, or is this one branch of a larger company ... and if so, where is the headquarters? If the headquarters is elsewhere, and you contact them, with a creditable complaint, sometimes when headquarters rattles the chain of a branch ... ... things change ... ... sometimes in a hurry! It seems to me adviseable to try to deal with people who are more in charge in the company than with (lowly?) salespeople. Most of them want to get the sale, and are much less concerned with making things right when they are less than satisfactory. The job is done. We got the money. So what if things aren't quite satisfactory ... further dealing with it is just trouble, costly in terms of employee time, costs and emotion. Ignore it ... maybe it'll go away. With a number of consumers ... that tactic works. Apparently not with you! By the way - did you record the abuse from the salesperson? Have you spoken of it to people higher in management? Are they situated on a well-travelled thoroughfare? Walking traffic, as well as vehicular? Is their storefront on a city street, or are they in a mall? If they are in a mall, how far are they from city property? Would traffic there be only slightly related to the carpet company, and would it be mostly vehicluar? If they're in a mall and you try to picket near the store, they'll kick you off the private property. Fast. Have you found out from the city what rules would govern if you picketed their store? Carrying a sign that says something like, "I am dissatisfied with the installation that Rite Floorcovering did in my home". There was a guy near here who was unhappy with the service that he'd had from a certain car company ... and had a sign on his lawn, on a heavily travelled thoroughfare, for many months, telling how that manufacturer made lemons! It was years ago ... and I still remember its name! DO you live on a fairly heavily travelled street? After you've exhausted all avenues of repair with the company, and through the BBB, have you considered putting a large sign on your lawn? Would local media, e.g. newspaper, TV, radio, be interested in your complaint? Sometimes they are less than enthusiastic ... as the company may advertise with them ... but it's unlikely that you will. A few years ago, in a small town in Illinois, a person who'd had a building permit had taken a long time, and the (small) municipality had threatened to tear the mostly-completed house down. Local TV and newsapers got in on the act, and some people on Gardenweb, and they were rather astonished that many people, even people from out of country, got on their case. The guy got a reprieve ... and a while later, I was travelling near their village, with a car whose starter wouldn't work, so I left the car sitting on a small hill so that I could start it again, while I talked to the mayor, to thank him for the reprieve. He appreciated my visit - we had a good chat. To travel from Detroit to Peoria, even in a car with a standard transmission that makes it possible to restart it, does take a measure of spirit of adventure (or stupidity), I think. I googled the floor covering name ... ... found a message that told me their address and phone, plus offered a map of how to get there, but no email address for the company. I planned to write them to ask how, when a person has paid in full for their service, one can have a leg to stand on if one is dissatisfied with their work. Once, in church, I asked a teen to stand up, take my hand, and try to pull me off balance ... which he did, with a measure of difficulty. Then, I lifted one foot from the floor and asked him to try it again. He succeeded - much more easily. And I replied that we need a good underpinning to our lives, in order to be solidly based and well able to cope with the issues that happen in our lives through the years. Which is more of a commentary on my speaking of ... " ... a leg to stand on ...", than it is of your problem, Rita. Do you have a suggestion as to actions that the people here might be able to do to be of help? Good wishes for success with your problem. ole joyful | 
