undelivered package

victory_tea2085

15 years ago

I ordered a beer growler from a company in San Diego, they shipped it out and I followed the package with "tracking". When it said it was delivered, I went down to the PO to pick it up but it was not there. I have no idea where the growler is (24$ with shipping) am I just out my money is is there some recourse I can take? Thanks- Paul

Comments (8)

Adella Bedella
15 years ago
Call customer service. I had something like that happen a few years ago with some slipcovers. The company just said that happens sometimes and after waiting a few days sent me a replacement.
azzalea
15 years ago
Yes, the company will replace it--I've had this happen to me many times over the years. Ordered something and it got lost in transit. Have never had a problem getting a replacement.
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cynic, I don't know why you are so cynical about the Post Office. Granted maybe yours is different but they are very professional in the area I live. As for registered mail... Around here the leaving of the slip is actually kind of an extra a service for the customer. The postman comes and tries to deliver it if you weren't home or don't answer, they leave a slip that you can pick it up that day. Otherwise, they try again the next day, etc. The slip is for your convenience to let you know you have registered mail. I'm guessing if they never bring the letter with them to deliver in your area, it's because the mailman isn't close enough to make numerous trips back during the day to get the letters back there so people can pick them up so it becomes more beneficial for the customer to be able to just pick up whenever they want. Think about it, if no one is home most the day but the post man is going to be a carrying the letter around all day to try to deliver to you. You can't get it when it's convenient for you. The post man is at your home at 11:00, you get home at 3:00 but he's not back to the office with in until 5:25 -5:45 and the office closes at 5:30. That letter can't be two places at once. Do you want in on the street walking around or at the office for you to pick up? You also want to consider that yours is probably not the only registered letter, should he just be making trips back anf forth to the post office all day instead of delivering mail. How would you do it differently while still keeping the mail flowing efficiently in your area?
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cynic
15 years ago
As long as the PO will admit they didn't deliver it. Which... can be iffy. I just had another episode with the postal worker, er, excuse me, postal employee. Had to chase the b*$@$%# down since they are too lazy to come to the door with a certified letter. Just throw a slip in the mailbox and say pick it up at the post office in a couple days...

Back to the topic, I'd definitely file a complaint with all levels of the post office. Hold them accountable.
seattlemike
15 years ago
If you used a credit card for the purchase, you might register a disputed charge with the credit card issuer. Different card issuers handle such disputes differently, but hopefully yours would at least hold off posting the charge to your account until the matter is resolved. First step, though, is to check with the company. Good luck!
chrisdoc
15 years ago
My mom ordered a gift that we were splitting for Christmas delivered to her house. The FedEx tracking said it was delivered but it never showed up at their house. It was a $200 GPS so it wasn't trivial.

The company that sent it ended up refunding the money but not w/o quite a hastle. I was pretty mad about the whole thing. It was FedEx's fault that it didn't get there but they took no responsiblity because their system said "delivered". It had to be either taken by the delivery man or someone following the FedEx truck around stealing packages.

The lesson is to always require a signature.
stargazzer
15 years ago
I shipped a $900. doll one time and it was "delivered", but no signed receipt like it was suppose to have.....to the wrong house. The person it was delivered to was honest and returned it to the post office after a few days.

What is a growler?
victory_tea2085
Original Author
15 years ago
stargazzer, it's a jug that holds beer- man, you've lived a sheltered life. LTMS ( laughing to myself, I hate LOL). Anyways, I have been in touch with Brew Mart and they assure me a replacement is on the way. I suppose if one is home a great deal of the time, a signature would be the way to go. This package, however, was supposed to go to the PO, anyway. Generally I have had could luck with on line purchases and enjoy the convenience. Thanks to all who contributed. What in the Dickens is a $900 doll? Does it blow up? What else does it do?
jannie
15 years ago
My husband ordered a DVD player from a reputable online retailer. Never showed up, tho UPS showed "delivered". The seller refuses to file a claim with UPS, so DH is out $200.

undelivered package

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Adella Bedella

azzalea

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undelivered package

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Adella Bedella

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