Yes, go with another agent who is certified.

I have never heard of united health care? Is that a supplemental for medicare? When we went on medicare we just had to choose what we wanted, no certification.

I just read your post on another thread and I understand it better. I still do not understand the certification.

This post was edited by EmmaR on Sat, Apr 5, 14 at 12:37

I assume you want supplemental Medicare coverage, and perhaps prescription drug coverage as well. Sure you need to go through an agent? I recently switched from a Medicare supplement to Medicare Advantage, with Aetna, and completed the enrollment over the phone, directly with an Aetna representative. United HealthCare is a major player. I suggest you visit their website, follow the cues for Medicare supplement, and see if they don't have a customer service line, that would let you discuss your situation with a representative. There are some deadlines involved here, and you should be sure you know what they are.

United Healthcare is a huge insurance company - they must have thousands of agents. But then again, you may not need one. Why not try calling them and see if you can buy it directly - it might be cheaper than having to pay a premium that includes a commission for the agent.

Your experience is kinda like going into a Mazda dealership to buy a new Toyota. Either you buy what they're selling or you go elsewhere. I wonder if that might be what's up with your insurance agent, that he could be telling a tall tale? Even if not, if he's inexperienced with United's products, you'd probably do better using someone more experienced with the specific insurer.