| Some time ago our national broadcaster, which offers a number of useful ideas to help us live more effectively and holds a phone-in program for an hour daily at noon that covers our whole (large) province, had one on how we react to those canned phone response systems. I said that when I've felt mischievous, I may keep track of how long I sat cooling my heels listening to a long list of various subjects that I may want to deal with at their company - usually none of which I want. When I get a real, live body, I tell them that their company is saving money by letting a machine answer me rather than a person - but that they're wasting my time, as none of the options offered dealt with the issue that I wanted to discuss. So - as I've been kept uselessly waiting for, say, a minute and seventeen seconds, I propose to talk nonsense to them for that length of time, then to get down to business. Some find that an interesting approach to the subject, some tell me in a bit of an annoyed fashion that they are very busy and don't have time to talk nonsense - to which I reply that I, too, am busy, and that they should not forget that their company has kept me waiting, just as uselessly. I tell them that if they don't want to talk to me, can I talk to their supervisor? None has agreed to that. No one has hung up on me. If one does, I'll call back immediately and ask to talk to the president. The moderator of the show laughed and said that he loved that idea - that he was going to use it. I told him to be my guest. Have a great week, all. ole joyful |