I would contact Chamberlain.

Here is a link that might be useful: Chamberlain

I did send a message as Don suggested. Reading the main package insert, there is a comment about plugging it into a GFCI and suggesting that it might not be best under some circumstances. The latest NEC requires that the ceiling receptacle for the GDO be GFCI protected. I disagree with that requirement, which applies only to installations made after that code provision became effective. GFCI for GDO and for receptacles 8' or more above the floor is absolutely unnecessary. But now required.

I hope you will let us know what Chamberlain says about this. After an experience of 45 electric golf carts hooked up to GFCI's I have lost faith in those things. Thankfully it was temporary.

No response yet. No doubt you know that a GFCI and a Surge protector are two different things with different purposes. For some commercial and industrial 3-phase installations, a different type of GFCI does offer protection for electrical equipment. But for 120 (and 240 volt) volt receptacles, the GFCI is intended for protection of people and typically offers no protection for equipment. The surge arrestor is intended to protect equipment and offers no direct protection for people. The CLSS1 is purported to protect the GDO, nothing more.

Yes, thanks.

Reasons for that separation are obvious once basic electrical concepts are learned. This author has cited those reasons repeatedly in other discussions in this thread. Those reasons will be summarized here.

A protector adjacent to an appliance can only block, stop, or absorb a surge. Since that is virtually impossible, then such protectors are best called scams.

The effective protector must earth a surge before that surge can even be within the building. IOW the protector must connect a surge low impedance (ie 'less than 10 feet') to earth. Wire thickness is mostly irrelevant. Wire length and other negative factors such as sharp bends are critically important.

If a protector is adjacent to the Sears, then it may earth a surge destructively through the Sears. If distance between any protector and Sears is maximum, then a surge should find earth easier via the building's single point earth ground.

They did not discuss the many important considerations necessary to make any protector effective. Most important is what does protection. That is never a protector. That is always what absorbs hundreds of thousands of joules - harmlessly. Single point earth ground.

If the protector connects low impedance (ie no metallic conduit, less than 10 feet, etc) to earth, then the protector will earth direct lightning strikes outside. If located adjacent to the Sears, then it gives lightning even more potentially destructive paths through the Sears or other nearby appliance.

The OP had damage because his earthing was insufficient or non-existent. Maybe one AC wire is earthed. All other incoming wires must also be earthed via the protector. Otherwise no protection exists.

Telcos have a multi-million computer connected to overhead wires all over town. Suffers about 100 surges with each storm. And no damage. Why? They only earth 'whole house' protectors. The protector connects to earth 'as short as possible'. Telcos also want all protectors distant from electronics - up to 50 meters. Because that separation "increases" protection.

All homeowners could learn this technology that was well understood and routinely implemented even 100 years ago. Unfortunately, too many are educated by advertising that sells ineffective protectors located adjacent to appliances. Ineffective and extremely profitable.

That 10 meter separation is one of many critically important considerations for protection from lightning and other lesser surges.

westom wrote:
"This author has cited those reasons repeatedly in other discussions in this thread."

That author googles for "surge" in his never ending crusade to save the universe from the scourge of plug-in protectors.

For real science, excellent information on surges and surge protection is at:
http://www.lightningsafety.com/nlsi_lhm/IEEE_Guide.pdf
- "How to protect your house and its contents from lightning: IEEE guide for surge protection of equipment connected to AC power and communication circuits" published by the IEEE in 2005 (the IEEE is a major organization of electrical and electronic engineers).
And also:
http://www.eeel.nist.gov/817/pubs/spd-anthology/files/Surges%20happen!.pdf
- "NIST recommended practice guide: Surges Happen!: how to protect the appliances in your home" published by the US National Institute of Standards and Technology in 2001

The IEEE surge guide is more technical.

westom wrote:
"A protector adjacent to an appliance can only block, stop, or absorb a surge. Since that is virtually impossible, then such protectors are best called scams."

Protectors do not protect by "blocking" or "stopping" or "absorbing", but westom can't figure out how plug-in protectors work. Clearly explained in the IEEE surge guide starting page 30. Plug-in protectors primarily work by limiting the voltage from each wire (power and signal) to the ground at the protector. The voltage between the wires going to the protected equipment is safe for the protected equipment.

Both the IEEE and NIST must have been taken in by the "scam". Both say plug-in protectors are effective.

(When using a plug-in protector all interconnected equipment needs to be connected to the same protector. External connections, like cable, also must go through the protector. Connecting all wiring through the protector prevents damaging voltages between power and signal wires.)

Why 10 meters?
A surge is a very short event. That means the surge current components are relatively high frequency. That means the wire inductance (which we usually ignore) is more important than the resistance. The branch circuit impedance greatly limits the current, and thus energy, to the protector MOVs (voltage limiting elements). The energy that can reach a plug-in protector is surprisingly small.

A short branch circuit means that more energy can reach the protector, some which is absorbed in the process of protecting. The NEC says a 10m min branch circuit is required if the manufacturer requires it (285.25). This is the first protection device I have heard of that has the 10m limit. Probably means the ratings are low. If the modules are listed under UL1449 they can pass the tests with 10m of branch circuit. I assume you are measuring 25 ft along the wire.

No response from Chamberlain and at this point, I do not expect to receive one. This Chamberlain protector says that if it fails due to multiple or overly large surges, it still permits door operation. So installing it near the service panel increases the chance that a surge would destroy the effectiveness of the device. Logic tells me that if the protector does get destroyed by a surge, that portion of the surge is dissipated before it gets to the door operator. Article 285 of the NEC applies to permanently installed Surge Protective Devices (SPD) and while this is a plug-in, the functional effects should be the same.
Now I must decide if these should be used at short distances from the panel since the NEC does not apply to plug-in devices. Thus far, I see no potential harm from using them.

I see no harm either. Don't give up on Chamberlain.

> This Chamberlain protector says that if it fails due to multiple
> or overly large surges, it still permits door operation.

Obviously. Destructive surges are hundreds of thousaands of joules. That protection is maybe hundreds of joules. A large surge means the protector must disconnect as fast as possible. Leaving the door opener still connected to AC mains and that surge.

Protector disconnects as fast as possible. Door opener is left connected.

Sometimes, a tiny protector circuit does not disconnect fast enough. Then a fire can result. For example, melbourne architect in "Safety Switches / Surge Protection" at describes a protector that created a fire in an Australian fire house:
> Cheap surge protectors have been known to catch fire (in one case, a Fire
> Station was burnt out; the red faced fireman later learnt it was
> due to the cheap surge protector/power strip in the office)

ramjet33 on 6 Jun 2012 in "My 110 Tall had a fire over the weekend!" describes how the protector on his aquarium system almost killed his family:
> After placing a 911 call and getting the kids situated, I found the fire
> behind the tank in the dining room. A quick hit with the extinguisher killed
> the flames but the damage has been done. All my powerheads, skimmer,
> and MH light is dead. All the chemicals under the stand melted. and my
> test kits were scorched.
> The fire investigator says a build up of moisture in the surge protector faild
> the circuit and superheated to combustible limits.

Norma on 27 Dec 2008 "The Power Outage" also describes the danger:
> Today, the cable company came to replace a wire. Well the cable man
> pulled a wire and somehow yanked loose their "ground" wire. The
> granddaughter on the computer yelled and ran because sparks and smoke
> were coming from the power surge strip.

Protection means you know where hundreds of thousands of joules dissipate. The always required short (low impedance) connection to earth. Effective protectors are located distant from appliances to make typically destructive surges irrelevant. Near zero surges (hundreds of joules) are already irrelevant due to protection already inside every appliance - including that door opener.

Effective protectors are located distant from appliances and as close to earth as possible. Otherwise it must somehow block or absorb that energy without creating a fire risk.

> NEC applies to permanently installed Surge Protective Devices (SPD) and while
> this is a plug-in, the functional effects should be the same.

NEC says nothing about surge protection. NEC is only about human safety. It only defines connections for human safety. Transistor safety is completely irrelevant in that code.

Transistor safety means both meeting and exceeding what code requires.

For one to discount completely the potential effectiveness of surge protectors, and beyond that to suggest that they add to the potential hazards from surges, one would first have to assume that in the absence of such a protector, no damage or hazard would occur from an electrical surge. Some surges simply overwhelm all precautions that may have been taken.
One of my properties experienced what I believe to be a direct hit by lighting. Buried wires to a well with submersible pump simply disappeared and the dirt over them was thrown for considerable distances. Parts of the wooden building were blown off. The electrical panel looked like an explosion had occurred. The pump was ruined.
But I remain convinced that surge protectors do help in some instances, far more than those in which they would create problems.

bus_driver wrote:
"Article 285 of the NEC applies to permanently installed Surge Protective Devices (SPD) and while this is a plug-in, the functional effects should be the same."

You are correct on permanent wiring.

For plug-in, if not installed according to manufacturer's requirements the UL listing is voided.

I expect the only problem would be shorter protector life than you might get with a longer branch circuit.

westom wrote:
"NEC says nothing about surge protection."

The NEC has a chapter on surge protection.

westom wrote:
"Sometimes, a tiny protector circuit does not disconnect fast enough. Then a fire can result. For example, melbourne architect in "Safety Switches / Surge Protection" at describes a protector that created a fire in an Australian fire house:"

UL has, since 1998, required thermal disconnects for overheating MOVs. None of westom's horror stories say a protector was made after 1998, or even that it was UL listed. One horror story did not even involve surges. One was Australia.

westom wrote:
"Destructive surges are hundreds of thousaands of joules. That protection is maybe hundreds of joules. A large surge means the protector must disconnect as fast as possible."

The author of the NIST surge guide investigated how much energy might be absorbed in a MOV in a plug-in protector. Branch circuits were 10m and longer (10m again), and the surge on incoming power wires was up to 10,000A . (That is the maximum that has any reasonable probability of occurring and is based on a 100,000A strike to a utility pole adjacent to the house in typical urban overhead distribution. Only 5% of strikes are stronger than 100,000A.) The maximum energy at the MOV was a surprisingly small 35 joules. In 13 of 15 cases it was 1 joule or less.

(Neither plug-in or service panel protectors protect by absorbing surges. But they absorb some energy in the process of protecting.)

One reason the energy is so small is that at about 6,000V there is arc-over from service panel
busbars to the enclosure. Once the arc is established the voltage is hundreds of volts. Since the enclosure is connected to the earthing system that dumps most of the energy of a large surge to earth. The other reason is the impedance of the branch circuit wiring, which is in my first post.

Plug-in protectors with far higher ratings than 35J are readily available. A plug-in protector with high ratings and wired correctly (as in my first post) is very likely to protect from a very near very strong lightning strike. What protection you get from the Chamberlain device depends on its ratings.

Direct strikes to a building require lightning rods for protection.

You can believe westom, an internet nut that compulsively posts that plug-in protectors are "scams".

Or believe the IEEE and NIST surge guides. Both say plug-in protectors are effective.

Chamberlain did respond. Part of the response is pasted below.
"Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

Thank you for allowing us to be of service to you.

Dear Valued Customer

Thank you for contacting Chamberlain Technical Support. Below is a response to the inquiry you recently submitted on our website.

I apologize for the confusion on installing the surge protector.That paper that was inside of the packaging was some sort of typo. Please just go by the instructions that came with the surge protector. You can throw that smaller piece of paper away. Again we do apologize for the confusion.

Please let me know if you have any other questions or need further assistance.
Sincerely,
Veronica
Chamberlain Product Support"

Scratching my head. The extra insert was written by someone, printed by someone and inserted in the package by a directive from someone. It was an issue for at least one person in a position of authority. But the answer really says go ahead and use it per the main instructions.

bus_driver wrote:
"Chamberlain did respond.

I am impressed - I didn't expect a response.

bus_driver wrote:
"The extra insert was written by someone...."

If the surge module is UL listed (1449) or a UL "recognized component" my guess is the added instructions are required by UL. ("Recognized components" are marked "UR" with the letters run together, backwards, and italic.

If not UL, I agree there still is a reason instructions were added.

Regardless of all confusion. Reality for over 100 years was this simple. A protector is only as effective as its earth ground. Eliminate myths that promote protectors without earth ground. If a protector does not make a low impedance (ie 'less than 10 feet') connection to earth, then it does not protect from typically destructive surges.

'Whole house' protector and earth ground are always found in every facility that must never suffer damage from a direct lightning strike (ie munitions dumps, telephone switching centers). As in always. They don't waste money on protectors adjacent to electronics. They need protection. That means protector close to earth. And separation between the protector and protected electronics.

A protector is only as effective as its earth ground - where hundreds of thousands of joules are harmlessly absorbed. Adjacent to a garage door opener means it can earth that surge through the opener.

westom wrote:
"A protector is only as effective as its earth ground."

Airplanes regularly get hit by lightning.
Are they crashing?
Do they drag an earthing chain?
Is it less than 10 ft long?

westom wrote:
"Eliminate myths that promote protectors without earth ground. If a protector does not make a low impedance (ie 'less than 10 feet') connection to earth, then it does not protect from typically destructive surges."

If westom could read and think he could find out how plug-in protectors work. Clearly explained in the IEEE surge guide starting page 30.

Both the IEEE and NIST surge guides say plug-in protectors are effective.

Missing - any source that agrees with westom that plug-in protectors are a "scam".

westom wrote:
"Adjacent to a garage door opener means it can earth that surge through the opener."

Apparently the Chamberlain module is a "scam" too.

Understand that bud is here because I am here. He is my personal troll. His job is to lie - to protect sales of scam protectors. The IEEE, NIST, and all other professional organizations say protectors without earth ground do little to protect from typically destructive surges. bud knows most will not read what the NIST, IEEE, etc say. Only hear his vitriolic attacks. For example, on page 17, the NIST says why a protector adjacent to appliances (ie door opener) is ineffective:
>A very important point to keep in mind is that your
> surge protector will work by diverting the surges to
> ground. The best surge protection in the world can
> be useless if grounding is not done properly.

"Useless" because it must somehow absorb hundreds of thousands of joules when adjacent to a garage door opener. View specs on any protector that does not have a dedicated earthing wire. Hundreds of joules will magically make a surge (hundreds of thousands of joules) just disappear?

So bud makes subjective claims. Never posts numbers. Never posts spec numbers from any plug-in protector. Since he does not promote a completely different device - the 'whole house' protector - then he must make subjective claims while posting insults.

His IEEE citation - page 42 figure 8 - shows what happens when a protector is too close to appliances and too far from earth ground. It earths a surge 8000 volts destructively through a nearby TV. bud's job is to create confusion. So he says TV2 should also have a plug-in protector. IOW you must also have plug-in protectors on every bathroom GFCI, digital clock, dishwasher, and air conditioner. What is the most important appliance during a surge? Smoke detectors. According to bud, you must spend $thousands by putting obscenely profitable protectors even on every smoke detector.

Meanwhile, the IEEE (like all other professional organizations) says any nearby appliance may be a victim when the protector is too close to appliances and too far from earth ground. Exactly what the garage door opener sheet suggested.

The other completely different device does, according to an IEEE Standard, "99.5% to 99.9% protection". At best, a protector adjacent to appliances will do 0.2% protection. Spend $25 or $100 per appliance for ineffective (0.2%) protection? When one 'whole house' protector costs maybe $1 per protected appliance?

In some facilities, an employee could be fired for installing what he promotes. They need protection - not profit centers. Every facility that cannot have damage ALWAYS earths 'whole house' protectors. Because no protector does protection. Because an effective protector ALWAYS makes a low impedance (ie 'less than 10 foot') connect to what does the protection. Single point earth ground. Where hundreds of thousands of joules are harmlessly absorbed. And without a massive profit margin that pays bud's salary.

Every responsible oraganization cites earthing for protection. Either a surge is never inside the building. Or it is hunting for earth destructively via appliances. Nothing inside a house will stop that hunt. As in nothing. In some cases, a protector adjacent to a garage door opener can even make damage easier. Page 42 figure 8. The reason why informed consumers locate a protector as close to earth as possible. And also want that 30 foot separation between protector and the garage door opener.

Telcos want their 'whole house' protectors up to 50 meters distant from electronics. Why do telco $multi-million computers suffer about 100 surges with each thunderstorm? And no damage? The protector is as close as possible to the earthing electrode. And up to 50 meters distant from electronics. That is well understood engineering. That a sales promoter must deny to protect his salary.

westom wrote:
"Understand that bud is here because I am here. He is my personal troll."

Westom googles for "surge" and is here because bus_driver said the magic word. Westom is on a crusade to save the universe from the scourge of plug-in protectors (irrelevant to this thread) and compulsively posts his drivel all over the internet.

westom wrote:
"His job is to lie - to protect sales of scam protectors."

Lie #1.
If westom had valid technical arguments he wouldn't have to lie.
My only association with the surge protection industry is I am using some surge protectors.

westom wrote:
"The IEEE, NIST, and all other professional organizations say protectors without earth ground do little to protect from typically destructive surges."

Lie #2
Both the IEEE and NIST surge guides say plug-in protectors are effective.

westom wrote:
"For example, on page 17, the NIST says why a protector adjacent to appliances (ie door opener) is ineffective:"

Lie #3
Immediately following westom's quote is a list of surge protectors that can be used. #6 is
"Plug-in...The easiest of all for anyone to do. The only question is 'Which to choose?'"
What else does the NIST surge guide says about plug-in protectors?
They are "the easiest solution".
And "one effective solution is to have the consumer install" a multiport plug-in suppressor.

westom wrote:
"So bud makes subjective claims."

Lie #4
I provide reliable sources and quote them.
Compare that to westom's sources that agree that plug-in protectors are a "scam". There are none.

westom wrote:
"Never posts spec numbers from any plug-in protector."

Lie #5
A 10 year old could find specs.
I have posted specs often. So have others. But westom always ignores them and repeats one of his favorite lies..

westom wrote:
"His IEEE citation - page 42 figure 8 - shows what happens when a protector is too close to appliances and too far from earth ground. It earths a surge 8000 volts destructively through a nearby TV. bud's job is to create confusion. So he says TV2 should also have a plug-in protector."

I don't say TV2 should have its own plug-in protector, the IEEE surge guide does. What a radical idea.

With minimal mental abilities westom could discover what the IEEE guide says in this example:
- A plug-in protector protects the TV connected to it.
- "To protect TV2, a second multiport protector located at TV2 is required."
- The illustration "shows a very common improper use of multiport protectors"
- In the example a surge comes in on a cable service with the ground wire from cable entry ground block to the earthing system at the power service that is far too long. In that case the IEEE guide says "the only effective way of protecting the equipment is to use a multiport [plug-in] protector."
- westom's favored power service protector would provide absolutely NO protection.

It is simply a lie (#6) that the plug-in protector in the IEEE example damages the second TV.

westom wrote:
"IOW you must also have plug-in protectors on every bathroom GFCI, digital clock, dishwasher, and air conditioner."

The NIST surge guide suggests most damage is from high voltage between power and phone/cable/... wires. That would be TV and related and computer and related.

westom wrote:
"The other completely different device does, according to an IEEE Standard, "99.5% to 99.9% protection".

Lie #7
The 99+% figures are from the IEEE "Green" book and are for lightning rods. They have nothing to do with service panel protectors.

westom wrote:
"Because an effective protector ALWAYS makes a low impedance (ie 'less than 10 foot') connect to what does the protection."

That is apparently a religious belief (immune from challenge) for westom.
Unfortunately the IEEE surge guide (starting page 30) explains that plug-in protectors work primarily by limiting the voltage from each wire to the ground at the protector.

For real science read the IEEE and NIST surge guides. Both say plug-in protectors are effective.

Any surge protector for residential use must be connected to the service ground, which must in turn be connected to Earth. No argument there. And it is beyond argument that residential protectors are intended to shunt to ground (Earth, as the Europeans use the term ) any voltage on the ungrounded circuit conductor(s) which exceeds about 170 volts RMS for the time period in which it exceeds 170 volts RMS. Short and straight grounding conductors are highly recommended, but as with so many things in life, if what you have is not so ideal, you go with that. So tom, we do get it.