|
| We used this company for our home warranty when we bought our new house. Part of the septic system quit working on day 20 of owning the house and we called them to find out if it was covered. Amanda L., our adjustor, informed us that it wasn't covered because the failure had occurred in the first 30 days of the contract. It turns out this was in tiny print in the contract. She then informed us that if we had waited 10 more days to report it, it would have been covered, but we couldn't just refile the claim in 10 days because they already knew about the failure. What kind of nonsense is this??? We are being informed that if we had waited 10 days and called and lied about the failure date, it would have been covered, but since we were being honest they won't cover it. We then asked to cancel our home warranty and get a refund so that we could go with a better company, and were then informed that the contract is non-cancellable. I then asked to speak with a supervisor, but apparently there were no supervisors of any kind avaiable to speak with (at 3PM on a Tuesday afternoon). DO NOT GO WITH THIS COMPANY... Find a company that doesn't have ridiculous ways to avoid paying for anything, and will allow you to cancel your contract. |
Follow-Up Postings:
|
| Most if not all home warranty company's have lots of tiny print that make it very difficult to have a claim approved. As the expression goes, the devil is in the details. That said, you say "new home" Is it new construction..or new to you? I ask because a septic system would be covered under a builders warranty, and if the home is new, that would be your best avenue to pursue. If not...did you have the system fully inspected prior to purchase? If so, then you may have some recourse there...that is provided that the septic inspection contract does not also have similar disclaimers. Did the seller fill out a disclosure form? If so, what did they disclose regarding the septic? That too may be another option to pursue... Bottom line, the best advice is to not go with any company if you have not read the fine print first. |
Please Note: Only registered members are able to post messages to this forum. If you are a member, please log in. If you aren't yet a member, join now!
Return to the Buying and Selling Homes Forum
Instructions
- You must be a registered member and logged in to post messages on our forums.
- Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review the contents and make changes.
- After posting your message, you may need to refresh the forum page in order to see it.
- It is illegal to post copyrighted material without the owner's consent.
- HTML codes are allowed in the message field only.
- No advertising is allowed in any of the forums.
- If you would like to practice posting or uploading photos, please visit our Test forum.
- If you need assistance, please Contact Us and we will be happy to help.