I have used their product too in the past and emailed them a few months ago. I have read many messages on this website that people were paying for, but not getting their products; this was last year I believe and several of the postings said the business was having problems. I never got a reply to my email. I ordered something else that is suppose to be the same thing according to postings I have read. EFC-38 (step 1: cleaner) and Citralic (step 2: brightener). I ordered it from: woodrich-brand.com. Click on wood cleaners on the left. I have not used it yet, so can't give you the outcome but the recommendations came from professional deck restorers that have posted to the Garden website. Hope this helps.

John your not doing anythig wrong the Ken's business venture into marketing dident go all that well far as I know everyone got the money back. He probley has not modified the site for $ reasons as well.

Anyway like Calico was saying the woodrich co product is exactley the same thing Ken was just relabling. J.

I just used the EFC-38/Citralic. It does the job well and is easy to use.