Return to the Pools & Spas Forum | Post a Follow-Up

Should I be satisfied with my renovation?

Posted by stlgasman (My Page) on
Wed, Sep 22, 10 at 9:13

My pool is 15 years old and needed resurfacing. I chose the only authorized pebble tec installer in the area and also the company that did the original pool surface because of their reputation and and my satisfaction with the original work. We kept the original tile and went with Aqua Blue Pebble Sheen. I am particular. During the preparation, several tiles were knocked off. Also, after the sandblasting and prep work I pointed out to the workmen that there was still white plaster attached in spots below the tile (almost like a caulk line of 1/8 to 1/4 inch white marcite). I was told that before the refinishing that would be removed. I planned to be present for the refinish but rain pushed the job back a day.

When completed, they hadn't removed the residual plaster from the tile line. Also, the six tiles that were replaced were poorly set in that they are raised relative to the other tiles and the grout spacing is irregular. There were three 1/2" diameter pieces of marcite visible in the aqua blue plaster. Also, the acid exposure was poorly done in spots.

The PB came by. He agreed that the white shouldn't be there on the bottom. He didn't think that since I didn't replace the tile, that the residual white plaster was an issue. He also said that basically from a distance the replaced tiles look okay and that they just have the plasterer replace the tiles unless it is a complete redo.

They didn't really offer to fix the residual plaster below the tiles. He said they could replace the tiles, but they might damage the pebble sheen doing it. He sent someone over to spot acid wash the exposure problem and that helped. He also had the guy use a long pole with a pointed end to scrape the white off the bottom, but when I got in the pool, there are gouges half way through the finish where he scraped off the white plaster imbedded (probably 2" x 2" of damage to remove a 3/8" round white piece).

Should I be satisfied with this or demand that the tiles be redone, the plaster removed and the pebble patched, and the gouges repaired?

Follow-Up Postings:

RE: Should I be satisfied with my renovation?

Pebble tec is a very reputable company. If the applicator did not do a proper install and they refuse to take care of it I would go up the ladder to Pebble tec direct. Pebble Tec has a quality control department for these issues if nessesary the will send out a rep. Pebble tec applicators are chosen by Pebble Tec themselves. If the finished product is not correct and the refuse to correct the issue they could lose their authorized installer status.

I am not sure if he will chime in but Kelly with Atlantis pools uses alot of Pebble Tec and he probably will be able to address this even better than myself.

Good Luck,


 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!

Return to the Pools & Spas Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Please review our Rules of Play before posting.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.

Learn more about in-text links on this page here