Return to the Pools & Spas Forum | Post a Follow-Up

Not what they showed me - solar blanket

Posted by cookie8 (My Page) on
Fri, Aug 5, 11 at 8:17

I went and bought a new solar blanket and before I purchased it they showed me a sample piece that was very sturdy and very flexible. I didn't check what was in the box. Later that night I asked my son and husband to cut it out and set it up, which they did. My husband made a comment about how flimsy and it was. ??? was my reaction. I felt it the next day and it was nothing like what the sample was. I am kind of mad. I called the store to talk to the manager but she wasn't in so I spoke with the person who answered the phone. She told me the quality is just as good. I don't know anything about solar covers except how they work but nothing else. I did know I wanted the stiffer product so rolling it in wouldn't be a major pain, which it is with the new one. Now I am mad because I feel they are just trying to save face. Would I be safe to lecture the manager about retraining their staff to get to know their product because with all the pool stores out there I am done with this one and moving on? Does thickness depend on quality? The one I got is 11 mil. Will it hold in the warmth at night as we get pretty cool here. Thanks.
Yes I am angry with myself too for not being a smart consumer and putting the trust in someone else' hands. So here I am stuck with a PITA cover.

Follow-Up Postings:

RE: Not what they showed me - solar blanket

Take it back?

RE: Not what they showed me - solar blanket

Even after it has been cut? I wish I would have checked it before my husband cut it. But he if fully capable and doesn't need me looking to make sure he does right and I didn't check before he cut. And I know he thought - well, if this is the one she wants.

RE: Not what they showed me - solar blanket

I am persistent when I am pissed, I would try and make them refund it, and if the manager gave me grief, I would call the corporate office.

 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!

Return to the Pools & Spas Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Please review our Rules of Play before posting.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.

Learn more about in-text links on this page here