Well, the tech support was very helpful and I got everything working. I still think their website is not very maneuverable. If anyone else is looking for where to download the software, it is under "pool owners" under "resources" tab at the top. You download the screenlogic2 updates. When you first run the program, you have to log on as "administrator," otherwise it will not work and will state that the file is "nonexecutable."

it's high end technology on a homeowner/user level- sorry you had trouble but it seems like Pentair stepped up and helped you right out.

Next time, hand a warranty problem over to your builder. They should be happy to save you the trouble. It's a great benefit of using a licensed contractor rather than going owner/builder.

Glad it worked out!