Return to the Pools & Spas Forum
| Post a Follow-Up
Question for PB's or other owners RE: Pool start up
| | |
Posted by
stewart7795 (
My Page) on
Tue, Apr 26, 11 at 13:24
| Is it commonplace for the startup of the pool to include turning everything on and adding chemicals, but telling the customer to brush and vaccuum the pool from the start? My pool company is supposed to "service the pool" for the first 30 days so why am I cleaning it as soon as it is filled? I expected them to deliver a clean, dust free pool without my participation in getting it cleaned from the start. I think this is terrible customer service, but perhaps that is how it works? I've had horrible customer service from the pool company since I signed so I figured this was just another example. Am I overreacting? |
Follow-Up Postings:
RE: Question for PB's or other owners RE: Pool start up
| | |
| Almost everyone I know here in NJ had to brush the plaster on their new pools when they were first filled and plastered. (if this is what you are talking about). Every year when the PB opens my pool, I do the vaccuming of the sediment for the first few days after opening, before I throw in the Polaris. I would assume it you wanted them to do any of the above, they would do so, but likely you would be charged. |
RE: Question for PB's or other owners RE: Pool start up
| | |
| I don't mind brushing the plaster, but to basically hand me the vacuum and brush as soon as there is water seemed odd. I would think they would turn it over to me already clean- there was a ton of dust everywhere. I likened it to my cabana builders handing me a broom and dust pan and telling me to sweep up the sawdust and it will be done. I totally understand having to do it myself once they've finished- but I would assume it would be given to me clean. |
RE: Question for PB's or other owners RE: Pool start up
| | |
| Not really the same. You plaster is going through a curing process under water with first week to month being the most critical and continuing for months to a year. The brushing is not to clean up the mess left behind by the crew (that pool should have been clean when the plaster went in). It is to help remove deposits that come to the surface in the curing process and help it cure properly. You have to do it daily at first and then weekly. I just had my pool replastered and have been testing, adjusting and brushing daily. What is included with the first 30 days service should have been specified, but I don't know of anyone who hasn't done the daily brushing themselves. If you really don't want to do it, I'm sure you could specify that, pay the additional and arrange to have someone do it for you. |
RE: Question for PB's or other owners RE: Pool start up
| | |
| OK. That's 2 people that tell me that is normal- I accept that I'm wrong here. |
RE: Question for PB's or other owners RE: Pool start up
| | |
| You're not wrong for wanting it to be done, and the good news is that the building is. The first 30 days is the most sensitive for the pool chemistry with curing plaster, so I think the biggest value on that 30 days service is that they can't blame you for the water quality if the plaster has a problem. How often are they checking the water? |
RE: Question for PB's or other owners RE: Pool start up
| | |
| Supposedly every few days. |
Post a Follow-Up
Please Note: Only registered members are able to post messages to this forum. If you are a member, please log in.
If you aren't yet a member, join now!
Return to the Pools & Spas Forum
Instructions
- You must be a registered member and logged in to post messages on our forums.
- Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review the contents and make changes.
- After posting your message, you may need to refresh the forum page in order to see it.
- It is illegal to post copyrighted material without the owner's consent.
- HTML codes are allowed in the message field only.
- No advertising is allowed in any of the forums.
- If you would like to practice posting or uploading photos, please visit our Test forum.
- If you need assistance, please Contact Us and we will be happy to help.
