Shop Products
Houzz Logo Print
rosetintedworld

Seeking advice on new water softener

rosetintedworld
9 years ago

My home is on a well in a remote location in Southern CA, and the water is fairly tasty and free of harmful bacteria, but it is hard (19.1 grains per gallon) with a bit of sediment. So we've decided to have a water softener installed. We have one bathroom - may expand to 1.5 baths in the next few years - and 2-3 people living here, so no huge system needed. I've researched the forums and have gotten estimates from Culligan for their high efficiency system, Kinetico (just a ballpark, as they have not yet done a site visit, for a two tank system, not sure which model), and an independent installer/repair person, the system of which I can't currently recall (Pantera or something like that?) and which uses a Fleck control mechanism (he recommended the 5600). The Culligan and Kinetico are comparable in cost (close to 3k). Can't recall Culligan warranty, but Kinetico is 10 years (and I've read is more comprensive). The independent system is less than half the cost installed, only has a 3 year warranty on some of the parts with a 7 year on others. The independent installer, who gets five star reviews for water softener repairs (no reviews for install) and was definitely the nicest, least pushy, and most respectful of the bunch, says the systems he installs typically last many years. I see more positive reviews on the forums for Kinetico than Culligan water softeners, but sadly the Kinetico dealer who contacted me frankly was a jerk. Unlike many reviews I see for their dealers, this guy was pushy, rude, and arrogant. I'm also not sure yet if I trust his advice - for example, he (alone among the various folks consulted) insisted we would need a carbon filter to filter out organics because we're on well water, even if tests show our water has no elevated harmful organics. He said it was because we are on a well, the organics will eventually become harmful. Hmmm, maybe so? They haven't seemed to be in the 3.5 years we've been living here, but maybe he knows something I don't. I've also seen a lot of advice on the forums to go with a good dealer, especially in the case of Kinetico since only Kinetico carries their parts. Based on that advice alone, the Kinetico option is the least attractive of the pack, which I am disappointed to admit, since the brand comes so highly recommended. I wonder if anyone experienced in the field out there can offer advice on further research to do or which option to choose. Thanks!

Comments (2)

  • mdmb5
    9 years ago

    When installing a new water softener for a boiler application if the water line is 3/4 " and the inlet and outlet of water softener are 1". What size should line be from where you tie into 3/4 " line over to the softener. For instance do you out of the3/4" tee increase to 1" inch line right away and run 1" into softener head or do you stay 3/4" line and just bushing up with adapter into the head and also how about on outlet side do you run 1" back over to the 3/4" line or just bushing down to 3/4" right out of softener head?

  • User
    9 years ago

    If you have sediment, absolutely install a sediment filter upstream from the water softener. Although your softener will act as a sediment filter if it must, it will damage the resin. A sediment filter can either be a backwashing media filter (looks similar to a softener), or a cartridge filter. Both work very well. A backwashing filter will cost much more to install, but can mostly be ignored once it is operational. Filter cartridges are cheaper to install, but filters should be changed every six months or as needed.

    If you choose filter cartridges, look for "Big Blue." Go with the 4" diameter, not the 2".

    You didn't mention any other water parameters. Since you are on well water, it is important to have a comprehensive water test to include: TDS, pH, hardness, alkalinity, sulfides, iron, manganeses, bacteria, any others recommended by your local lab

    As to softener size, if hardness is your only issue you should be looking in the 1.5 - 2.0 cuft size range. However, if you have iron and/or manganese in your water they will greatly affect proper softener size. If the home has been there for years without a softener and you don't see signs of iron (rusty stains) or manganese (black stains that aren't bacterial), then they likely won't affect softener size, but even tiny amounts will affect resin life, so best to be certain.

    Since you are not happy with your Kinetico rep (for good reason), either Culligan or the independent will be fine. My preference would be the independent dealer over Culligan solely because Fleck parts are readily available from multiple sources whereas Culligan parts are only available from Culligan.

    You want to ensure your new softener meets some basic standards:

    • High quality American or German made resin. This will provide a tight size distribution for optimal flow within the resin, longer resin life, and more reliable, predicable water softening.

    • Since you have WELL WATER: 8% crosslinked resin.

    • Top basket. This serves two purposes. It sets up a proper water distribution during normal operation and prevents resin loss during backwash.

    • Gravel underbed. The gravel underbed is there to set up proper flow patterns, improve backwash, keep the bottom basket in place, prevent basket failure, and prevent channeling. Many softener sales companies like to leave this out or sell softeners with a vortex system instead. Vortex systems weigh less than gravel so they cost less to ship. In addition, they are a more expensive item that adds profit for the softener salesperson, but provides no additional benefit to the homeowner . It simply adds another piece of equipment that can break.

    • Fleck or Clack valves. These set the industry standard. Be aware that you will not be able to purchase Clack valves online. This is not a problem if you purchase locally.

    • The valve should regen based on water usage, not time.

    • Noryl bypass. Most softeners are available with either Noryl...

Sponsored
Peabody Landscape Group
Average rating: 3.5 out of 5 stars8 Reviews
Franklin County's Reliable Landscape Design & Contracting