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Buying online at Efaucets

Posted by jennyj1953 (My Page) on
Tue, Aug 20, 13 at 10:26

I'm building a house and it seems like I can save a lot of money by buying faucets, etc.online--specifically through Efaucets. However, I've read several negative reviews. Does anyone have experience with them or any other online store--negative or positive?


Follow-Up Postings:

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RE: Buying online at Efaucets

We had great success buying all of our plumbing fixtures from Home & Stone in Brooklyn, NY. Everything was shipped as ordered and on-time.


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RE: Buying online at Efaucets

You might want to check out some of the reviews on this company. Here's another thread from this site.

Here is a link that might be useful: plumbing thread from gardenweb


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RE: Buying online at Efaucets

look at amazon if you are worried about efaucets. In our case (putting in all hansgrohe) everything we needed was on amazon, so that was an easy decision.

Also, costco carries a few faucets as well, so that's another place to look for a reputable source.


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RE: Buying online at Efaucets

I've used faucetsdirect.com with good sucess.


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RE: Buying online at Efaucets

I've used faucetsdirect.com, build.com, and a few others and they were great. I used efaucets and will NEVER use it again. I was charged for an item that they did not have in stock. Then there was no follow up or communication from them to let me know the item was not shipped (and would never be). After I contacted them, I was told that I could pay double what I was paying and receive a different faucet, instead I wanted a refund and I was told to use their chat feature to request a refund. I did and was told I had a to pay a restocking fee! Once I got that sorted I was told I'd receive a confirmation email of my refund. One month later I still do not have a refund or a confirmation email. I know that this is a relatively old thread, but I hope someone sees this and will think twice before using efaucets. Their customer service was atrocious. If it was a $5 item that is one thing, I've just spent a couple hundred dollars on this faucet. Somehow telling me that their credit department is behind is supposed to help. Seriously, try a different website, this was the biggest headache and I'm out a couple of hundred dollars and still have to find a new faucet!


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