Return to the Plumbing Forum | Post a Follow-Up

 o
Replacement Cartridges - Hard to Find - Substitutions?

Posted by sarajoy7 (My Page) on
Sat, Mar 8, 14 at 13:15

I have a lovely deck-mounted, wide-spread, bridge faucet manufactured by Whitehaus. I need to replace both the hot and cold cartridges, as we have unfortunately devoloped a leak. I am having a really difficult time finding a replacement cartridge for a reasonable price. I'm wondering if there is a universal fit option that I can use in place of the Whitehaus manufacturer's replacement part. Does anyone with expertise know of something that I could use?

Here are some more specifics on the part for which I trying to find compatible substitutions:

- Whitehaus, Metrohaus faucet, WHL1215
- Replacement part numbers - WH53CC581XA and WH53CC581XB
- A really helpful diagram, with measurements can be found at bluebath.com (I'm not able to share the photo here as the website doesn't allow it)


To clarify, I HAVE found this part from a couple of online retailers, but when I looked for information on the reputation of the seller, they were either given really poor customer service ratings (citing long waits and back orders) or outright decried as fraudulent scammers. I have also found the cartridges for sale on reputable sites like Amazon.com, but they are very expensive (at $55 per cartridge, I may as well go buy myself an entirely new faucet!). I have seen other cartridges online from manufacturers like Grohe, which LOOK similar, and seem to be of similar size and function, but I'm not sure if I can just use one manufacturer's cartridge in lieu of another. I'm a fairly handy homeowner, but I'm not a plumber. Are there any tricks of the trade that will help me save some money here?


Follow-Up Postings:

 o
RE: Replacement Cartridges - Hard to Find - Substitutions?

Just discovered a way to upload that photo from bluebath.com


 o
RE: Replacement Cartridges - Hard to Find - Substitutions?

Remove one of the cartridges and take it to a plumbing supply place, OR even Lowes/Home Depot have extensive parts catalogs you can order from, complete with life-size pictures for comparison to your part.


 o
RE: Replacement Cartridges - Hard to Find - Substitutions?

If you have correctly diagnosed the problem as a bad cartridge the trick of the trade is to replace it with the manufacturer's EXACT replacement part and move on to another project.

Sometimes cartridges can be gingerly disassembled and o-rings replaced and sometimes they can't and sometimes new o-rings fix a leak and sometimes they don't.

If you find a third party cartridge that says it will replace the manufacturer's part number then there's a good chance it will leak cause most third party parts are close to OEM specs but not exact.

Since you found the cartridge at reputable sellers like Amazon then the price is what the market will bear and you have to decide whether that price is worth paying and being done with it.

Buying a new faucet brings it's own complications and whether it will be equal quality and style and longevity with less expensive replacement parts as what you have are questions that time will answer.


 o
RE: Replacement Cartridges - Hard to Find - Substitutions?

I've used the place below numerous times - walk in, not mail order - since I live in the Chicago area. They do have an 800 number to call if you can't find what you are looking for on their web page. This place was recommended 30 years ago to me by a neighbor who is a plumber. They've been in business for over half a century at the same location and have faucet and toilet parts going back 100 years.

As posted above, you should look to get the exact replacement parts. Two of the drawbacks of designer faucets is the cost of parts and their availability. That's the reason plumbers recommend Moen, Delta, etc. That doesn't mean designer faucets shouldn't be selected. It's just you have to prepare yourself for these issues when it's time for repair.

Here is a link that might be useful: The Faucet Shoppe


 o
RE: Replacement Cartridges - Hard to Find - Substitutions?

Thanks so much for the feedback! I tried the faucet shoppe and, sadly, Whitehaus is one of the few brands they don't list on their web site. Based on your recommendation, I may try calling them to see if they can find it somewhere for me.

I have replaced o-rings and disassembled, then re-assembled my faulty cartridge. It looks like the problem is a piece of cracked plastic, so I think the whole thing needs replacing. Big bummer, though. These things are expensive!

Thanks so much for all the help!


 o
RE: Replacement Cartridges - Hard to Find - Substitutions?

The faucet is actually made by Paini SpA Rubinetterie which sells replacement cartridges. Customer service: (856)881-7890. Don't know that they will be any less expensive.

Paini usually uses cartridges from Studio Tecnico Sviluppo e Ricerche (STSR) S.r.l an Italian cartridges manufacturer. You might try there.


 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!


Return to the Plumbing Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.


Learn more about in-text links on this page here