Seriously tyguy, fire the president of a company because someone in customer service isn't being responsive enough. Maybe someone in customer service is lazy, or maybe they are just overwhelmed as their business is growing at a rate that they can no longer keep up. Surgit has even addressed some issues on this forum personally. I can't recall that happening with any other manufacturer. I got my CC in less than 2 weeks as they had it in stock at the the factory and it's LP. I hear there is a much longer lead time now. TominLA, the reputation of the Capital Precision is very good, and the only difference from the Culinarian is the burners. Watch some older episodes of chopped and look at how huge those sealed burner caps are, most of the flame goes up around the outside of the pan. That caused problems for many competitors. I think I would be very unhappy with those burners. If you could stretch the budget another thousand, I think you would be much happier with the CC or a BlueStar. I heard that American Range came out with an open burner residential range targeted for a lower price point. ARROB430N $2999 at AJMadison. The higest powered burners on the American Range are 25,000 btu and the oven will hold a full sized baking sheet just like a BlueStar. Yes, the open burners are so much better. Capital has all their owners manuals online on their website, so you may be able to find the information you were looking for there.

First, the defrost pan on my 6 year old freezer failed. I couldn't get anyone to give me service on it so I called to ask what the resistance should be on the 2 different heaters. That was when I was told they do not offer diagnostic help via the phone. I explained I wanted the specification not help diagnosing but I was told no help over the phone and then disconnected. I finally tested and realized which one was not working. Got on the Thermador parts site and ordered the parts which they had in stock (I was pleasantly surprised). I ordered the parts and they offered two day shipping so I paid the $17.00 for the two day shipping. After receiving the tracking information, I checked the shipment status on Wednesday. It shipped on Monday and was scheduled to arrive the following Monday but it was now going to arrive early on Friday.... I should have received the parts on Wednesday. I called customer service and explained my disappointment and asked for reimbursement of the $17.00 charge for two day shipping. First I was told they could not reimburse me and I asked why they couldn't since I didn't receive it? Then I was told I had to file a claim with the shipping company. When asked how they would reimburse me for something I paid to Thermador, I was transferred to another department that deals with builders(?). She explained she could not do anything but submitted it to management for review and follow-up. I received a call Friday stating they could not reimburse me for shipping charges with no explanation other than when they shipped it on Monday it was after the cut off time for the two day shipping (Is this my fault?). I paid for this with a credit card so I submitted a dispute with them and within 15 minutes of filing the dispute I received a credit of $17.00. I don't think I will utilize Thermador directly for anything else should the need arise. It leaves me to wonder what would have happened if I didn't receive all of the parts? Would I have been refunded for the parts not actually shipped?

I'm going to reiterate that Home Depot is not winning any customer loyalty from me!! It's the only hardware option I have nearby locally. Usually buy from them due to path of least resistance. So far my bad experiences have been: limited in store merchandise options that I like, shopping online to check availability before going to the store and then finding out that the online availability was not correct, ordering things from them and they never show up. This is not a reflection of the local employees, they are nice and good, but the corporation is not up to snuff IMHO. We are putting Home Depot on our "avoid if possible" list. Switching to the Menards next town down the road, and they also do contact less pick up and everyone in the store wears masks, and they also do home delivery. Just seems more "put together" overall and so far we've found things we like there, like a kitchen faucet, bathroom light fixtures . . . We still go to Home Depot for quick things we need mid-project, and I do find plants there I like sometimes, but we drive down to Menards at least once a month. If the pandemic wasn't still ongoing we'd go to Lowe's 45 min. away but we're limiting shopping trips both for economic and social distancing reasons. We have such a backlog of stuff at home to deal with we don't really need to go shopping anyway, this is not something we are doing just because of the pandemic, it suits where we are at now with our lives, wanting to focus on interacting with what we have now, not bringing more into the house . . . Edited to add that I had to wait 20 min. at HD to get a refund for the merchandise that never showed up. It was hardware cloth fencing. The whole time yahoos without masks going in and out and a ventilation system blowing on me with recirculated who knows what. My eyes were itching the whole rest of the day. Next visit I guess I will also have to wear protective eye coverings. Afterwards, the customer service person said they had the fencing in the store, and offered to give me a discount. I questioned her because I said the whole reason I had ordered the fencing is they didn't have it in the store. She again said, "We have it in the store." I went to that aisle because I also needed plant stakes and they were in the same aisle so what the heck. Had to walk through the whole store. And lo and behold, NO, they did not have the fencing and neither did they have the stakes. So quite a wasted trip, wasted time and in these days, wasted risk due to poor customer service. Quite the opposite of my last trip to Menards. I was going for contact-less pick-up but I didn't print my receipt because I thought I would be able to pull it up on my phone. Could not get cell service once at the store, but the folks at customer service printed it out for me. Meanwhile, everyone in store wearing masks, good ventilation, and they were offering you masks if you didn't bring one. Polite, efficient service and delivering in-person what they promised on their Web site.

IMO pretty sure there was mention of return costs and just because you made a mistake about what you ordered that is on you why should Houzz pay.