LEt me add here that The Customer service rep that I spoke today on the phone did not have all the answers to my questions. So he ask very politely if I could hold for a few minutes to research it. He came back less than 5 minutes later and told me that the man who had this information was out to lunch and he would speak to him ASAP and contact me. I asked him to email me the results which he did in a timely manner. Now that really impressed me as he kept his word and followed up on the inquiry.

This is new.

Also interesting that they consider "warm" to be 78F. That gap between their idea of "warm" at 78 and "hot" at 120 is huge.

Also, note how they say "the heater turns on below xy" but they don't say "the heater heats up to xy" - because it probably doesn't.

Not surprised about the 78F warm wash; how else would this machine be soo energy-efficient.

FWIW, the "Allergen" cycle has to heat to 131F - per NSF standards for allergen reduction.

Alex

Well, that's nice. I had similar experience 5+ years ago with my Duet. Fine.

What annoys me is that a direct call should even be necessary. Why don't they print this stuff in the manual where it belongs? Why have the most basic of questions from any intelligent consumer become industry-wide secrets?

From other threads here over the years it is clear to me that almost nobody knows what their machines are doing temperature-wise on any particular cycle. The dissatisfaction among buyers of these new expensive machines is more than apparent. What people have, for generations, regarded as "cold", "warm", and "hot" have been redefined but the new definitions are kept secret unless you want to call directly and wait. What a crock!

I'm most disappointed in the fact that Consumer Reports isn't on the consumers' side of this issue.

I also agree CR is part of the "conspiracy" if that's what it may be called. They don't disclose water quality or temps or dosages in their testing either. Same with their DW testing. Very annoying.