We've had our Electrolux Wave Touch laundry set for a couple of months now and we've been really happy with it. But the dryer (gas, EWMGD70J) has recently developed a really annoying problem. Some items, especially our sheets, keep getting jammed in between the drum and the door during the cycle. It makes a loud grinding sound and usually stops (thankfully). This is, I'm sure, very hard on both the dryer and the sheets.

I see that there's a gasket (not sure if that's really the right term for it -- it's a grey "fuzzy" ring) around the drum. It seems like this is supposed to keep things from getting into the gap. But when this problem occurs, I find that it has been shoved down inside the gap, at least part of the way around the drum.

Has anyone else experienced this problem? I guess I need to call service, but I'd like to know if this has an easy fix, or if it's going to be an ongoing issue for the life of the appliance.