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Announcement for Kenmore Oasis washing machine

Posted by ekcjc (My Page) on
Tue, Aug 12, 08 at 19:48

I purchased the Oasis washing machine and dryer a little over 2 years ago. The machine has been giving me trouble for awhile now. It will beep nonstop, will not always start, starts spraying water and spinning on its own and now cannot control the temperature of the water. No, I did not buy the extended warranty. Our thought was that for $2000 the machines should be great and it's a Kenmore. My mother's old green Kenmore washer went for close to 18 years. Anyway, called the repair number today to get a price quote for fixing the washer. Could not get one, however would I like to buy the extended warranty for $219? I had to ask if the repair limit was $500 and it is. I think that it will cost more than $500 to fix. Was told that if repairs were over $500, Sears would give me a voucher for $500. So it would really be $281 after I purchased the warranty. Getting irritated, I asked if there was going to be a recall on these machines. Transferred me to the recall department. Finally some good news! I was told that Sears is going to make an "annoucement" regarding certain Oasis washing machines. Could he please have my model and serial number. My set is included in the "announcement". So, I asked when the annoucement is going to be made. Could not tell me. I need a new machine or this one fixed soon. I am going to start emailing and calling the company. Maybe if all of us broken Oasis owners start taking up the cause they will make their "annoucement" soon.

My model number is 110.27062600.

Serial number CT1270119


Follow-Up Postings:

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RE: Announcement for Kenmore Oasis washing machine

> should be great and it's a Kenmore.
> My mother's old green Kenmore washer went for close to 18 years.

Kenmore doesn't make anything.

link: Who makes Sears Kenmore


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RE: Announcement for Kenmore Oasis washing machine

Yes, I know that Kenmore is a brand name for Sears and their products are made by other companies. Just thought that it was good news that Sears is finally going to do something about a product that they as a company purchase and sell under one of their brand names.


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RE: Announcement for Kenmore Oasis washing machine

Thank you for posting the information about a possible recall for this expensive piece of junk. I, too, have a Kenmore Elite Oasis HE canyon capacity washing machine purchased way back in Dec 2005. Model number is 110.27082600 type 580. I need to find out of this is included because now I have confirmed that I have a bad motor control interface board. The door lock sensor is kaput and won't extend the door latch so it won't spin. I had originally posted on one of the other forums for Kenmore Oasis - NEW and was excited that I was one of the first owners (idiot!) and would report back if there were any problems. Well, I have since researched lots of info on the web about this product line and I read nothing but complaints. Frankly, this is the first problem I've had but of course it is no longer under warrenty. As others have stated, you'd think a $1,000 wash machine would last more than 4 years. I know I'm lucky (compared to others) that mine has lastest this long without problems.

Does anyone know if I have to order the part from Sears or can one of the local repair places that I trust do so?

BTW, if anyone is interested, I found a copy of the technicians diagnostics manual online and it was a big help in locating and understanding the problem.


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RE: Announcement for Kenmore Oasis washing machine

There is a recall, but from what I understand it is a silent recall. Meaning Sears and Whirlpool are keeping their mouths shut about it and waiting for the people who own problem machines to call them.

A reader left a comment about a special phone number related to these machines, 866-769-7260. I don't know if that is Whirlpool's general customer service line or is a line dedicated to recalls. But the reader indicated he received satisfactory resolution to an out-of-warranty problem via that phone number.

And Sears was yanking the OP's chain as I don't think there was ever any "announcement". Note that they only told him of the "announcement" after they tried to pitch him an extended warranty. Sleezy bastards.

Here is a link that might be useful: Whirlpool Phone Number


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RE: Announcement for Kenmore Oasis washing machine

I did finally get my machine fixed. Some of the parts Sears took care of and others we paid for. We spent around $300. I spent days on the phone with Sears. Learned to always speak to the supervisor, was lied to by the customer service reps. Finally, was able to get them to at least replace the mother board. I will never buy anything from Sears again. We will be relocating and are planning to leave the "lovely" machines with the house. Oh yeah, now the dryer is beeping for no reason.


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RE: Announcement for Kenmore Oasis washing machine

I just tried to call the following numbers, 1-866-769-7260 (whirlpool recall # gave me Sears #), 1-800-469-4663 (sears appliance #, gave me Product Resolution), 1-800-659-7026. This number finally told me that there was no recall on any part of the Kenmore Elite Oasis Canyon Capasity HE Washing machine and even though they get tones of calls about the control board each day they can not issue any service with out it showing as a recall in there system. Please tell me what I'm doing wrong here! I need my washer fixed ASAP!!!


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RE: Announcement for Kenmore Oasis washing machine

I don't know it this will help. I asked to speak to a supervisor when I called and always took names and times. I was told that here was not an announcement from customer service, however, I did speak to someone in legal who told me that they were working on one, but did not know when it would be. After 2 days on the phone, I finally got them to tell me that there was a "service flash" on certain models. My model number is 110.27068600. However, if you use the service flash and they recall the machine you are out of luck. It has been the worst purchase I have ever made and I couldn't say enough good things about the machines when first purchased. The tech who came told me that they are horrible machines. Now the dryer is beeping at weird times.

You should also note what the reps are telling you. I was lied to serveral times by both the customer service reps and the manager of our local Sears. I was not very nice after 2 days. Threatened with Better Business Bureau. Good luck and let me know how it goes.


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RE: Announcement for Kenmore Oasis washing machine

I bought an Oasis HE Top Load washer in December 2006. I began having the F51 error problem after about 6 months. I called and was told it was a "communication error" between the power source and the washer. I was directed to unplug the washer for several minutes and try again. That worked...although I have had to repeat this on occasion.

Today I got an F50 error, and after reading some of the other posts I tried calling the Sears Product Resolution number (1-800-659-7026). The person I spoke to stated that there is a recall and my machine was affected. The new part (electronic control board) is to be sent to my home in about a week and a technician is scheduled to come and replace it. The earliest date they could give me was April 14. I am told the new part has a new design/software and should resolve the issues related to spin, clothes bunching, etc. I asked if owners were made aware of this recall and he said that letters had been sent. I never received mine!

I must say that the phone rep was very efficient, courteous, and helpful. I am praying that the process goes smoothly and the repair works. In the meantime, I guess I am off to the laundromat!


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I never recieved a letter...I had to have my control panel replaced and I noticed the new default spin setting is medium speed. It used to be high speed on most setting except the gentle cycle, so maybe the high spin speeds were causing problems.


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RE: Announcement for Kenmore Oasis washing machine

I never received a letter either.


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RE: Announcement for Kenmore Oasis washing machine

Here is the latest: Today (4/3/09) I got a letter from Sears. They will replace the electronic control board (you know, the F-51 business) for FREE, in warranty or not. Serial #s for the Bad Board begin: CS48 - CS52 or CT01-CT49. Call Sears at 800-847-9083. The voices of all of us have finally been heard! There is a class action attorney firm in San Francisco looking into a legal remedy.


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RE: Announcement for Kenmore Oasis washing machine

The new control board that was sent arrived 4/1. I immediately called the Product Resolution number(1-800-659-7026) and asked if I could reschedule the 4/20 service call earlier. They said they could do it Saturday, 4/4. Service person came, took about 15 minutes, and replaced the board. Two loads of laundry done without a problem:) They guy said that there were "a lot" of issues with this (which we already knew, right?!) He seemed to think that there had not been a "recall" as such, meaning letters had not been sent out, but if people called about the problem they were replacing the part free of charge--regardless of warranty or service agreements. The part was about $225 and the labor $150, so I am thankful I didn't have to pay.


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RE: Announcement for Kenmore Oasis washing machine

My Oasis was acting up again this weekend. It gets 'stuck' while filling with water, and just fills while draining at the same time...totally depleted our hot water before I figured out it was stuck. I'm sure this has happened many times now that I think about it, and my husband is convinced this is the reason for our outrageous water bills lately. Also, while the machine is OFF, it will start beeping...I go look at it and it will tell me my lid is open, okkkkkk, but it's not even ON!!! Then it will start running water into the washer, by itself!! Then it will stop, beep, and turn off.
I called Sears, waited forever, told the guy about my washer, he told me I needed a new control board, they would send me one, then I'm to call and have someone come and install it. They just REPLACED this a couple months ago, so I ask if there is a recall on this machine, he checks and says Yes, and he'll put me through to someone to help me. Great! Now I'm getting somewhere. So guy #2 asks me what its doing, says there IS a recall....on the control board! I said you already replaced that! Well, it could have been faulty...blah, blah, blah. So now I have to wait again for them to come out and replace this part.
I just want the voucher and this machine out of my house, my husband is mad because he thinks its running water needlessly everytime I use it. I feel like I have to babysit it the whole time. Do you think if I keep calling them to come look at it over every little thing they will get sick of it and offer me the voucher?
(Its under warranty, that I paid almost $300 for)


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RE: Announcement for Kenmore Oasis washing machine

jonsgirl if your washers drains at the same time it fills, most likely this is because the incoming water is being siphoned out. Siphoning will cause all sorts of problems for any machine.

Check the drain hose to make sure it is not inserted into the house drain standpipe more that 8-10 inches. Refer to the installation instructions.


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RE: Announcement for Kenmore Oasis washing machine

ok, I will check. I did pull the hose out and look at it but I didn't really know what I was looking for. And it doesn't happen with every load. Yesterday I did laundry all day and it was fine.
One more thing, I cannot use the Clean feature, it's supposed to run about an hour with just bleach to sanitize and clean out the machine. Either it will spray water/drain water forever and never actually finish, or it will throw an error code LF, long fill and just stop working. I never had problems with my plain jane washer I had forever until it died.


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RE: Announcement for Kenmore Oasis washing machine

jonsgirl, I think you'll find your trouble is caused by your drain hose being inserted too far into the drain standpipe. LF means long fill. If the washer senses that it is taking too long to fill, you'll get this code. If the water drains away as it fills, you are going to see this code. This will cause all sorts of strange behavior.

Probably this is all that is wrong.


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RE: Announcement for Kenmore Oasis washing machine

You know this sort of thing is exactly what brought Chrysler down -- we vote with our $s. So then what happens when we vote -- the govt gives them our $s anyway. Rewarding incompetence, arrogance dishonesty and greed. Whew!

I just posted about the litany of my washer woes last night.

I wonder how good Sear's extended warranties are going to be at this rate? Will they be our next giant to fail? Will the govt rescue them and will all of our warranties be voided? Holy cow, what a giant mess. There are really very few companies actually making the washers, now. I thought Whirlpool was still a safe brand. sigh :(

I'm researching to perhaps buy a new washer. The more and more I find out the more it makes me want to find a vintage machine, but I'm so allergic to fabric softeners and fragrances that it makes that very difficult. Plus are the parts still going to be available?

elaine (66 and still searching for a good new machine to buy that heats the water and uses only 12 to 15 gal a load. any suggestions????)


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RE: Announcement for Kenmore Oasis washing machine

dixie,
I owe you some homemade cookies! I checked the drainhose and it looked like it had been held up by a plastic band thing and that was hanging down and the hose was wayyy down into the pipe. I pulled it back out leaving about ten inches into the pipe, reattatched the plastic band and ran the whitest whites load, the longest hottest wash. NO problems!! It would have taken me all day to get it to work before and I would have gave up and used warm water.
Thank you!!
Now, what do I do about the new circuit board Sears is sending me? Should I still have it installed? The washer still beeps at me when it is off...


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RE: Announcement for Kenmore Oasis washing machine

Good to hear you were able to adjust the hose and address that problem. Why don't you have Sears change the control. That way you are starting fresh.


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ok.. so I have a Kenmore elite oasis.. and up until last night worked fine.. Error code dl was coming up, looked into it, and it has to do with the lid lock, well after taking a closer look.. the lock is broken, the piece that comes out and locks the lid that is.. Help.. can this be fixed???


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RE: Announcement for Kenmore Oasis washing machine

Of course the lid lock is a serviceable part. Why would you think it couldn't be repaired? Look up your model at www.SearsPartsDirect.com, they should have parts diagrams.


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RE: Announcement for Kenmore Oasis washing machine

a bigger question is why are you posting the question on a thread that is over a year old?


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RE: Announcement for Kenmore Oasis washing machine

MountaineerGirl, it's not unusual that a Google or some such search will find a particular topic thread (such as "Kenmore Oasis" in the title). And technically the thread wasn't yet a year old (5/31/2009 -> 4/28/2010). :-)


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RE: Announcement for Kenmore Oasis washing machine

Well.. I saw this thread and figured I would ask a question.. hoping I would get some help.. who cares how old the forum or group is? obviously SOMEONE pleople STILL look at it!! So really, why does it matter!!! it's a help forum/group!!! Why do you need to be so rude about it.. it is a simple question..and FYI.. NOT EVERYTHING CAN BE FIXED!! And thanks for the info!!!! See not rude!! :)

And thanks for the support dadoes!!! Much appreciated!!!


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RE: Announcement for Kenmore Oasis washing machine

Deena, my question about why you asked if the machine can be repaired was not intended as a jibe. I'm legitimately curious why you'd think a lid latch wouldn't be repairable. It's rare that an appliance truly can't be repaired unless it's an old/outdated model for which parts aren't available. Sometimes a really major repair may not be cost-effective, but that doesn't mean it can't be done. The Oasis machines are among the latest toploader design on the market, far from being outdated.

I understand that the mechanics of appliances may seem mysterious to the uninitiated, but I've seen people toss out a machine that wouldn't spin or agitate when it could be easily repaired with a $12 part ... just because the symptoms seem serious/major.


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RE: Announcement for Kenmore Oasis washing machine

This thread just saved my day! I spent an hour hovering over my washer as it refused to fill giving me the LF error. Sure enough my drain hose went from my house to China down the drain so I dragged it out and the machine is working!!! I need to run three loads today and can't stand over a never filling tub!!! Thank you ladies!!!!!


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Does anyone have an answer for the ol code on the washer? Came home and all of the lights were flashing and the code was �ol�, at least I think that is what it was. We have had quite a few things already replaced on it (actually a lot of things on both the dryer and the washer).


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RE: Announcement for Kenmore Oasis washing machine

If it's the same set of codes that's used on the Cabrio, ol is Overloaded.


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RE: Announcement for Kenmore Oasis washing machine

Just had to have the board replaced on the dryer. So disappointed in sears.


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RE: Announcement for Kenmore Oasis washing machine

Well I've been fighting with my Kenmore Oasis for about 6 mos now, keep getting FI and have to stand over it resetting it until it finally fills up, always starts at the 23 min time. It's about 4 yrs old. Will call the phone # listed and see if I'm in the recall group.


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RE: Announcement for Kenmore Oasis washing machine

Send an email to Gerald at searscares@searshc.com if your machine is not on the recall list. After numerous service calls, replacement of the control board, etc., he arranged an $800 credit so we could purchase a new machine at Sears. (Sad to say, we were not happy with the new Maytag Bravos and sold it on craigslist.)


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RE: Announcement for Kenmore Oasis washing machine

Well my machine is not on the recall list so I will email Gerald. This is a crying shame, Kenmore used to be a good brand, my washer was bought in 2007 so not even 4 yrs old...who has a machine they really like????? I'm ready to get a new one.


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RE: Announcement for Kenmore Oasis washing machine

Karen,

Kenmore is a brand-label only, they do not manufacture anything. All Kenmore-branded appliances are manufactured by other companies. Oasis washers are made by Whirlpool using the same mechanism design as Whirlpool Cabrio and Maytag Bravos machines. Some Kenmore Elite HE TL models now are sourced from LG.

Link: Who made my Kenmore?
(796 is also LG)


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RE: Announcement for Kenmore Oasis washing machine

I have a Kenmore Elite Oasis HE machine. After reading multiple complaints on multiple sites, I decided to try to get someone to help me based on some of the phone numbers that people have given. Apparently my model number ending in 04 is the only one that is not covered under their "upgrade" or recall. Machines with numbers ending on 01, 02 and 03 are covered incase you have one. I called and was transferred to 7 different offices and everyone told me that for $129.99 a technician could come tell me the problem. Then we can pay for a new part. We know the problem. The computer is fried! The last lady that I talked to at Kenmore, named Hugh, actually told me that I should not be so upset because it is almost 4 years old and they are not supposed to last forever and if I had that big of a problem she could send me a coupon for 10% off a new applance from Sears. We have had this machine repaired 5 times in 4 years and they are not willing to help us or consider it a lemon becuse we had some of the service done by people other than Sears.


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RE: Announcement for Kenmore Oasis washing machine

When the Oasis came out, it looked suspiciously similar to the dreaded Calypso. I'm not at all surprised that people are reporting multiple issues with these machines.

My sympathies to everyone having problems. I went through the same thing with my Calypso. I switched to a fairly basic Frigidaire front loader 5 years ago and couldn't be happier with my choice.


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RE: Announcement for Kenmore Oasis washing machine

Ah, the Oasis (and Cabrio and Bravos) vs. Calypso confusion comes up again. The two machines have completely different mechanisms and wash actions. There are/were deep-fill agitator models of Oasis/Cabrio/Bravos which involves simply swapping the low-profile impeller to a traditional finned-agitator and changing the software accordingly. That could not be done with the Calypso mechanism. The only similarity between them (Calypso and impeller-style O/C/B) is that both are HE toploaders.


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RE: Announcement for Kenmore Oasis washing machine

My Kenmore Elite is done, purchased in 10/06. They replaced the control board last year. Now, I get f51 and ul codes. Basket will not spin freely. Called Sears and they wanted 130 for a tech to come out and see if the part is covered under a 10 yr warranty. What stinks is that it has only been a little over 4 years and this thing is headed to the scarp yard. Paid over 1000 for machine and service agreement(expired). Never again will I purchase a kenmore/whirlpool product. Had a non sears tech come out and when he realized what machine I have, he said "Sorry and Good Luck...


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RE: Announcement for Kenmore Oasis washing machine

Thanks so much for the recall number: 1-800-659-7026, I just called it & found out that my washer's control board has a recall out on it & will be replaced! My washer is an oasis 110.27082602, bought in 2007. I wouldn't recommend this washer to anyone. It wrinkles your clothes like crazy & doesn't clean as well as my old washer that I had for 18 years.


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RE: Announcement for Kenmore Oasis washing machine

Some cities have TV stations that have a consumer news/advocate/scam feature on their news shows. If you contact one of those, just the letter from them to the company will scare the company into helping you. No company wants their brand names to be on TV news in a negative way. Try the following:

http://www.msnbc.msn.com/id/11620548/ns/business-consumer_news/t/herb-weisbaum/

I guess you can check each of your TV websites and newspapers for such a feature or call them. Also try searching using "put_TV_station_name_here consumer advocate" or "put_city_name consumer advocate". There's no reason for you to pay ANYTHING when it is a fault of their machine's design or for substituting to made_in_china parts after the first few months have garnered all the reviews.


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RE: Announcement for Kenmore Oasis washing machine

Our washing machine model number 110.27087603 began about one month ago giving us the sd message. We have also had a history of odor coming from the machine. We do use the HE detergent. After doing some research online, we found that the sd message comes from high suds or from an object being lodged under the machine. My husband moved out the washer and did find some socks under it. It was fixed, we decided! Until 2 days later and the message appeared again. My husband then took the back off the machine and found two pairs of underwear INSIDE the pump! We have no idea how that happened! After putting the back on, and restarting the machine, we got a f51 message. We have unplugged the machine and restarted it. Now, we are back to the sd message. The machine washes the clothes fine until the 5 minute warning. After spinning the clothes out, the machine starts to refill with water. Then, it will not spin a final time to wring out the water. The clothes end up being dripping wet when coming out of the machine. Have read about many others having similar issues. I don't want to pour good money after bad to fix a machine that is going to break again. Any advice would be appreciated!


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RE: Announcement for Kenmore Oasis washing machine

Same as other complaints here.
We have replaced the Control Panel Board after 2 years, and just recently replaced the pump due to a hole in the plastic- for a $100 replacement part my husband fixed himself. Service line told us there is no Screen over the pump to protect from lost coins, small objects left in pockets or Underpants as the previous post stated.

Now we have a new problem, the entire system does nothing but blink at me and lock or unlock the lid.

We paid the service agreement so cross your fingers it will either break again before the year is up and/or be less than $500 bucks.

JUNK, JUNK, JUNK, very disappointing. We thought we did our home work before buying and shopped at trusted Sears. Seems like all products are made to be broken these days. ;-(

Also we were told this Kenmore product was made by Whilpool !!!???!!!

Have a feeling it will be on the street next year - will post so you can steal parts!


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I have had our Kenmore Oasis for 6 years, few years back they contacted me regarding replacement of the board, havent had any trouble until now. I now get a flashing F 54 on my machine after having someone out to fix a problem with button selection malfunction which cost me over $400. Any thoughts?


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RE: Announcement for Kenmore Oasis washing machine

Thank you to all of you that posted on these suckie butt washers and dryers!!! I too was unfortunate enough to purchase these appliences from HELL back in 2007!! with in two months of using them my washer threw me the dreaded F1 error code. two months and 4 service calls later That issue was resolved. Fast forward to sept 2011...My washer lid lock went out and my dryer blower quit working in the same weekend!! But thanks to all of you and some other forums I was able to figure out my issues and fix both machine myself saving me about 500 bucks in service calls and parts!!!! Thanks Again to ALL Of you!!

ps if they break down again I am gonna use em for target practice!!


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OMG!!!! every complaint posted has happened to me!! And after paying 215 to get an extended warranty for sears to come out and look at it....they no call no showed 3 TIMES!!!!!!! I WANT TO SUE FOR AGGRAVATION!!!!!!"


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Man I sure am glad I read on here before buying a washing machine. Our old maytag went out last week and we thought it was the water pump but it was that AND the motor. Anyway so we're going to have to buy another one and I sure don't want to have to go through all these hassles! First off I don't want a front loader at all. But am on here trying to decide just what kind to get that will last me because I like everyone else don't have the money to be throwing away every 3-4 years on a washing machine. Thank you all for sharing!


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I have this washer, purchased 11/06. Most recently replaced the control board in the last year.

I had the extended warranty and refused to purchase it again this past year. Of course the machine is now acting weird: I can open it when the lock icon is lit up, it stops in the middle of a wash cycle and I have to restart it, I can't seem to use certain cycles like 'bulky'. Et.cet.er.a.

This thing is just the most craptastic piece of junk I have ever bought in my life. And I paid nearly 1k for it (plus 1k for the crap dryer that needed a repair last year as well).

It's too bad that I can't seem to find anything else to replace it with that isn't equally craptastic.

Kenmore sucks so bad.


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RE: Announcement for Kenmore Oasis washing machine

Thank God for the internet! Just two days ago we started having problems with our Kenmore Oasis washing machine, so bad that it would actually randomly turn on on its own and try to do multiple things at once! I called the number from above 1-800-659-7026 and after describing what was going on and having my Model and Serial number match up to the "recalled/NOT recalled" list they are now sending me a new computer! The phone call took 3 minutes and the lady was very nice!

MOD #: 110.27086601


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RE: Announcement for Kenmore Oasis washing machine

Me too. The dreaded F1 code for more than a couple of months. I made the mistake of not checking the appliance forum first and called Sears repair. They told me they would charge $130 to just look at it - no part included. The day they were supposed to come, I decided to check this forum. Wow. Called the 800 number and told them that I knew this was a known issue. They said I was already scheduled for a repair that day that would have to be cancelled so they could mail the necessary part. Told them no one bothered to tell me that when I called even though I told them it was the F1 code. No real explanation, but that the repair center doesn't know these things. We do not understand why a public recall was not issued. In any event, this repair will be covered by Sears. It galls me to think that I would have had to pay if it weren't for this forum.


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I bought my Kenmore Elite Oasis HE washer and dryer in 2007. In October 2011 I had to get a new tub for the washer. I also bought the extended warranty for $219 at that time. Now I am getting the F1 error and called today. They ordered the control board and are supposed to be here next Friday for service. I am extremely disappointed. All my life I had used appliances and finally got myself brand new (what I thought would last forever) washer and dryer. I trusted Sears and Kenmore - although I would have preferred the Whirlpool but couldn't afford them. It took me 4 years to pay these off and now I have to deal with this nonsense. I saw some videos on YouTube and apparently replacing the control board doesn't always fix the problem. Really disappointed.


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I purchased a Kenmore Elite Oasis HE in September of 2009. Soon after it went out of its one year warranty, I started getting a DL error. I discovered that the only way I could get the top-load washer to work was to immediately jump up and sit on the lid until the lock mechanism was in place. Then the cycle would work.

Although I have never been real happy with the machine (it does not get clothes clean much of the time, they are really wrinkled, and the OL (overload) warning comes on a lot, even with it less than half full), at least it was working. I paid $850 for it, so I did not want to just junk it.

Last night I was doing a load of laundry. It has gotten more difficult to get the lock mechanism to work. Lately I have had to lean really forward when I sit on the lid, or I still get the DL error message. When I jumped up on the lid to sit forward on it last night, I slipped off and fell to the floor and hurt myself. My sweet hubby is very concerned about my "fix" for this problem and the safety issues associated with it.

This morning I called Sears to ask what the estimate was for repair cost on this issue, and the woman could only tell me that the minimum is $120 for someone to come out. She could not give me ANY idea as to the repair cost. So I did a web search to see what I could find about repair costs, and I found this forum. Apparently I am not the only one who is unhappy.

I am especially unhappy about having to shell out several hundred dollars for an out-of-warranty issue that it sounds like has had a silent recall. I called the numbers posted here, and it seems that the 800-659-7026 might be the right number to call. Someone suggested only speaking with a supervisor, so I called and asked to speak with a supervisor. I was on hold so long that my phone battery went dead and I lost my place in line.

I expected a much better quality experience when I paid top dollar for this washer. At this point, I have invested hours of my time, I am in a lot of pain from my fall last night, and I still have a broken washer. I don't have more time to invest today. Any suggestions about how to most effectively move forward with Sears on this matter? My faith in Sears has just gone way down!

Kenmore Elite Oasis HE - purchased Sept. 2009 for $850
(Model #110.28062800)


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RE: Announcement for Kenmore Oasis washing machine

Orgcoach -- you've been jumping on your washer for years to get it to lid lock? LOL! And I thought my oasis experience was bad.

One thing we've got to do is learn to laugh about it because these machines definitely crossed the line between a poor product and a company selling something so terrifically bad they should have been held responsible. We sunk hundreds into repairs until after six years we'd had enough.

Sears won't do anything but charge you more money for repair service.

My advice -- cut your losses. Buy a new washer and never deal with Sears again. Also, make sure you buy an extended warranty on any washer. After all I learned researching a new washer it is worth it's weight in gold just about. These machines are just so prone to breaking.


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RE: Announcement for Kenmore Oasis washing machine

OrgCoach,

The lid lock (assuming that is what's wrong) for your model is Part Number W10059230. It can be purchased from online parts sources for $66.36 (more or less, + shipping & taxes as applicable). One vendor has a video clip (on YouTube) showing how to do the repair. There are several listings currently on eBay (new and used) for less than "retail" sources.

I know this doesn't address the issue of general unhappiness with the machine ... but paying Sears $120+ for a service call isn't the only repair option.


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RE: Announcement for Kenmore Oasis washing machine

Like all of you I have had issues with my Oasis washer for the last few years. Primarily with the F1 and F51 codes. Sears gave me the run around- wanting to send a repair man out and charging me $70 despite my insistance that my washer was part of the recall. After finding this thread- I called a telephone number someone posted and to my surprise they have ordered the part and scheduled a repairman to come out and fix it at no charge!!!! I am so grateful!!! The telephone number is 800-847-9083. You must have your serial code and model number ready. The entire process took less than 5 minutes and the lady I spoke with (obviously not located in the US) was very nice. I have purchased every large appliance I have ever owned from Sears but was ready to ban them for life over this. Good luck!


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RE: Announcement for Kenmore Oasis washing machine

I am so thankful to see all of these postings. We are renting a really nice house which has a full set of the Elite appliances. We have only been here a month and already:
1) The fancy ice maker on the fridge gets clogged
2) The dual dishwashers bottom part (this was true before we got here) needs to be opened and restarted towards the end of each cycle and now the top part doesn't drain. I had to call a repair person in to fix that - thanks, there goes over 300 bucks
3) The washing machine is flashing the f51 code.

For this last one I have already tried running the self diagnostic, done the resetting thing a bunch of times and tomorrow when the light is better I will try unplugging it all with little hope of making things better. I called the number posted and at first was told that the machine wasn't part of the recall, then (at another number) was told it was, oh wait, no it wasn't because it's a "3rd generation" washing machine and then at the 3rd number was told to call a 4th number that was closed. When I asked numbers 2 and 3 why of a machine is having the exact same problems as described as part of a recall wasn't THIS machine part of that recall. Guess what the answer was...

So tomorrow I call number 4 and see what happens.

I feel awful about being the tenant that seems to find all of the issues with things - we are renting our house out too (a far away move just for a year) but I also want to tell the (very nice) landlord that this brand, while nice looking, is complete crap.

Wish me luck!

And thanks again to everyone who posted. I really appreciated knowing that it wasn't me:-)

And if someone from Sears is reading this (I would love to believe that were true) I would love a response - and a new board for the washer so I don't have to call the landlord again...

Me, not holding my breath


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RE: Announcement for Kenmore Oasis washing machine

Okay, I just got off the phone with phone number number 4 and guess what? They are sending me the part and sending someone to fix the machine! Holy crap! I am shocked, shocked that this is happening since I was told yet again that my machine is newer than the recall units.

If you are reading this post because you too have one of the Oasis Elite machines which is flashing the F51 error I strongly suggest holding fast, being nice but firm with the people you speak with (I always try to start out super nice and then ask for a supervisor, nicely and then get more firm) and call each number they give you. DON'T take no for an answer.

Here are the numbers I called:
1st number: 1-866-769-7260 (posted by someone else on this list - THANK YOU!!!)

2nd Number: 1-800-847-9083 (again, I think this is posted above as well, and again, thank you!)

3rd number: 1-888-536-6673 (this is the Sears center)

4th) number: 1-800-659-7026 - this is the woman who said no at first, then I asked for a supervisor (nicely but firmly), was put on hold and then she came back (I had told her my machine was also getting the f51 error just like the recall ones) and she said yes. One yes is all it takes!

At each step of the way someone said no, I wasn't covered. I just kept at it. If this saves me (and the landlord) a few hundred bucks it was worth the 45 minutes on the phone.

Mahalo to everyone who has posted. I really didn't want to deal with paying to fix this.

And now I know, stay away from this brand. Far away.


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RE: Announcement for Kenmore Oasis washing machine

June 16, 2007: Purchased the Kenmore Elite gentlewash canyon capacity washer. December 2010: paid the Sears Tech people to send someone to repair the recalled motherboard (flashing F1) and purchased the 1 year warranty, which ended December 2011. August 6, 2012: came home from work to notice the washer beeping (and an F2 message) and filling with water/running ON ITS OWN. Contacted Sears, and after assuring the person on the other line that no, I do not have ghosts in my home, was given to the Repair Center. I was told we would have to pay $245 for ANOTHER warranty and repair. Why do I have to pay ANOTHER PENNY for a lemon that was sold to me for so much money?!! Is there truly a lawsuit, because I would like to add my name! There are no answers, just people pushing for us to pay more money for extended warranties when we call--this company cares nothing about its customers nor its reputation. If ANYONE has gotten ANY satisfaction from ANYONE at this company over this ordeal, please post what we need to do. I told the guy on the phone this afternoon that it seemed ridiculous to pay another $240+ when we know the machine will tear up again. Can anyone direct me to a link to report this situation to the Better Business Bureau? Thanks!


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RE: Announcement for Kenmore Oasis washing machine

My Oasis HE machine purchased in 2006 is giving the F1 error code 4 or 5 times when starting each load before it will continue. I called 1-800-847-9083 today, they checked my model number (110.27062600) and I will be getting a free upgrade control board (part and labor) withing a few weeks.

Previously, I have replaced the suspension rods to solve the uL (unbalanced Load) error code, replaced the rotor position sensor when the motor stopped spinning, and replaced the lid lock assembly to solve the dL error code.

My next washer will be a Speed Queen. No fancy electronics, no gimmicky features, made in the US, and costs less than a Kenmore Elite!


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RE: Announcement for Kenmore Oasis washing machine

I am not one to usually join forums though I have read many when researching issues. This one was so helpful that I could not resist.

I bought my Kenmore Elite Oasis HE Washer & Dryer combo in 2006. I have had no problems with the Dryer. The Washer (Model 110.27072601) however has had problem(s). About 3 years ago or 3 years after purchase we started getting the dreaded "F1" error code regularly. We did a little research on the internet when it first started occuring and soon discovered it was a common problem. Furthermore (3 years ago), it appeared that Sears was not admitting to a defective circuit board. Several forum posters said the board could be replaced but the problem would reoccur because of this design defect. So, we thought we would just live with resetting and restarting the machine (5 times at beginning of wash, another 3-4 times later in the cycle) until we decide and find a new machine (non Sears). Can you believe we have lived with this for close to three years? My how time flies.

Just recently (last couple months) we started getting the "uL" code - of course, in addition to the "F1". This one requires us to repeatedly adjust the clothing until it will finally get through the spin cycle.

Well I found this forum and called 1-800-847-9083 (Product Resolution) that many of you had listed. In less than 3 minutes, I had the part on order and service scheduled for one week from now. There had indeed been a recall for my Model anyway.

Thank you all so much! I would like to know from "semichill" (previous poster) about the suspension rod replacement since it appears I now have the same problem.

I apologize for the wordiness - I guess that's why I don't and maybe shouldn't be joing these forums. : )


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RE: Announcement for Kenmore Oasis washing machine

Soooooo glad I found this thread. Have been getting the f1 off and on for awhile,but it really got bad lately. I called the number in the post above and they are coming out for a free fix. Saved a to. Of money so thanks.


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RE: Announcement for Kenmore Oasis washing machine

I am one of the lucky/stupid people who bought this lemon when they first came out in 2006. It's the most I have ever paid for any apliance. It has been a nightmare ever since. Like everyone else I too have had all these problems and continue to, but can not afford to replace it. In the first couple of months of owning it I had a repair person out four times, the machine would not always repeat the problems for the repair person to witness...they started to tell me that nothing was wrong with the machine but maybe my home was not balance...really!!! I paid cash for the machine with a small inhertance I recived from my Grandmother. I could not get my money back or trade it in for a different model. Sears did not stand behind this machine or the service. I bought the machine locally but repair people came from out of town for service so it would take even longer and cost more. The repair people were frustrated with having to deal with these machines and I have been completely frustrated in dealing with Sears. The Sears of our (my) childhood is no more. I will never step foot in a Sears store again and will share my story with others. I am now watching Craigslist for someone selling a machine of yesterday. I would like to ship this one to David Letterman so he can drop it off the roof of a tall building somewhere. I could not in good concious sell it to anyone.


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RE: Announcement for Kenmore Oasis washing machine

March 26, 2013:
re: Kenmore Elite Oasis HE issues (start and rinse cycle issues, unbalanced issues): Electronic Control Board (aka the motherboard, the brains) recall, replacement and labor at no charge:
Thank you to those who posted correct ph number to resolve these problems! Here is the ph number again: (800) 847-9083.

We have an appt scheduled" to receive the updated electronic control board,service and labor-@ no charge" per the product resolution customer service rep.
You may assume all went well if I do not post a follow up.

DO ask the product resolution customer rep to REPEAT your model #, serial #, your ph # and address (she typed part of the serial # incorrectly which could disqualify you receiving replacement recall).
The customer serv reps' work environment is NOISY (she replied "there are 213 problem resolution reps in the same room").
VERIFY what you are hearing the rep say and ask kindly for a summary why you called and what the resolution is to be. She spoke rapidly and had an accent.
Verify any numbers you have not verified (including your ph # and address) at the end of the call.

The customer resolution rep had obvious experience handling the process, obviously streamed lined due all the years of issues complaints and it took about 20-25 minutes total time, most time was waiting for her to process the info she enters.

Our Kenmore Oasis washing machine has been highlyt problematic issues during the start cycle and rinse cycles as well as frequent unbalanced loads (error code: UL). Our model and serial numbers complied with the recall (I have read this is a "silent", unadvertised recall. We have an appointment scheduled "to receive an updated electronic control board and the labor service at no charge". Hope this works out (believe it when I see it and when it continues as resolved) and wishes for resolutions to those who are working towards theirs.
We all learned a big lesson in the world of electronic motherboard computerized washers and driers: buy the old fashioned, dependable washers and driers with knobs! (I'm staying this route with everything appliance and vehicles). I will def will stay my computer pref as a MacGurl though!


 o
RE: Announcement for Kenmore Oasis washing machine

March 26, 2013:
re: Kenmore Elite Oasis HE issues (start and rinse cycle issues, unbalanced issues): Electronic Control Board (aka the motherboard, the brains) recall, replacement and labor at no charge:
Thank you to those who posted correct ph number to resolve these problems! Here is the ph number again: (800) 847-9083.

We have an appt scheduled" to receive the updated electronic control board,service and labor-@ no charge" per the product resolution customer service rep.
You may assume all went well if I do not post a follow up.

DO ask the product resolution customer rep to REPEAT your model #, serial #, your ph # and address (she typed part of the serial # incorrectly which could disqualify you receiving replacement recall).
The customer serv reps' work environment is NOISY (she replied "there are 213 problem resolution reps in the same room").
VERIFY what you are hearing the rep say and ask kindly for a summary why you called and what the resolution is to be. She spoke rapidly and had an accent.
Verify any numbers you have not verified (including your ph # and address) at the end of the call.

The customer resolution rep had obvious experience handling the process, obviously streamed lined due all the years of issues complaints and it took about 20-25 minutes total time, most time was waiting for her to process the info she enters.

Our Kenmore Oasis washing machine has been highlyt problematic issues during the start cycle and rinse cycles as well as frequent unbalanced loads (error code: UL). Our model and serial numbers complied with the recall (I have read this is a "silent", unadvertised recall. We have an appointment scheduled "to receive an updated electronic control board and the labor service at no charge". Hope this works out (believe it when I see it and when it continues as resolved) and wishes for resolutions to those who are working towards theirs.
We all learned a big lesson in the world of electronic motherboard computerized washers and driers: buy the old fashioned, dependable washers and driers with knobs! (I'm staying this route with everything appliance and vehicles). I will def will stay my computer pref as a MacGurl though!


 o
RE: Announcement for Kenmore Oasis washing machine

When Sears finally crashes & burns it will make life so much easier for a lot of people. And I feel that's not too far away....

Lousy merchandise, lousy customer service and a horrendous credit card interest rate do not make for a good company to deal with.


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Kenmore Elite Washer F51 error

I started getting the F51 error. I called 800-847-9083. I gave them the model and serial number (located on the inside of the lid) and found out my model has a recall on the computer board. They are mailing me the part and sending a service guy out to replace it for free. The only downfall....it can take up to 10 days to receive the part (and we have 4 kids and 2 adults that need laundry daily). But it's getting fixed for free. This is the only problem we've had in 6 years. I love my Kenmore Elite washer.


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RE: Announcement for Kenmore Oasis washing machine

Thank you to all of the members who have posted information. This is the first post for me. Without you, i would have to spend a lot of $$$ and a lot of time chasing my tail. I called 800-847-9083 and got my resolution.

We bought all our appliances because of recommendations from the consumer report.org. Every appliance has been a lemon. I don't know how consumer report can make these recommendations ! I will never believe them again !


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