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GE RightHeight washer/dryer initial thoughts

Posted by maries1120 (My Page) on
Sun, Aug 18, 13 at 19:32

The washer and dryer were delivered yesterday and our old agitator is gone.

Thanks to info from here I was somewhat prepared. I think the transition would have gone smoother if the washer manual was more detailed. The manual is for 10 models with the 4800 and 4805 being the newest but I think the only updates were the cover and maybe another page or two.

First my negatives so far:
The User Guide

Customer service - due to the manual being so lacking, I emailed customer service with questions. After several we need more time to respond I received some info along with a statement that the "wash infusor plate action is designed to wash clothing effectively for each cycle selected" . Do front loaders have an infuser plate or is their customer service that poor?

Cycle times. I knew they would be longer but trying to find out if this is working right. When you make your selections you get an approximate time. Then it spins for a few minutes while it senses the load. Then we get a time which I think is the time but the actual time is 10-20 minutes more than that. Our first load took 2.5 hrs but we are hoping that was operator error. We didn't know about the load sense and pushing buttons to try to get the water to start. .

The signal end timer. It has 3 settings plus no signal. Even at the loudest it is not very loud.

Pros:
The height of these work for us. I wouldn't want the doors any lower. I didn't have the space above for anything higher.

A lot of options but still easy to do a load. Some features I'm not sure about yet due to lack of info in the manual.

Nice looking machines but they are big. Wide and deep.

Both are very quiet. Unfortunately that includes the end of cycle buzzer.

Cleans well. I have to admit that I was a non-believer that they cleaned better but was amazed at the difference

I'm working with the salesman on the cycle time issue to find out if it is normal or if something isn't right. He offered to try to get answers to any questions I have. Obviously too soon to know reliability but the manual and time issues aside, I'm glad we went with a front loader. Time will tell if this was the right one.


Follow-Up Postings:

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RE: GE RightHeight washer/dryer initial thoughts

Hi maries1120...

This machine is so new that there's not that much info. on how long the cycles are.

Does it look like it's having a hard time balancing when going into spins? That can prolong any cycle. Sometimes the sensors that detect vibration are too sensitive for their own good.

I don't think there are any electronic buzzers that are loud enough.
Unlike the old Whirlpool maniacal buzzers that can wake the dead.

Try a quick cycle with no options. It should take about 30 minutes or less. If it takes 45 minutes or more something isn't right.


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RE: GE RightHeight washer/dryer initial thoughts

It has an anti-vibration feature but we have some questions on the instructions on how to set that up. Also they need to come back and level the machine. It doesn't move but is a half inch lower in the front so maybe those things are factors. When we did the first load that was 2.5 hours, it kept counting down in the spin cycle and then going back and starting over. Other than that time, I haven't stood there and watched it. Hopefully just some tweaking. thanks for the info though and I will check that out.


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RE: GE RightHeight washer/dryer initial thoughts

I wanted to update my original post now that it has been a week.

The long wash cycles were because the store delivery guys didn't level the machine so the front of the machine was a half inch lower than the back. Once that was done, cycle times are in line with what I expected. They are a bit longer than our agitator but with shorter drying times some loads are about the same and some might be a little longer. The better cleaning makes that worth it.

The height of the door is a decent compromise between being too low if a front loader is on the floor and having to buy a separate pedestal. The higher separate pedestals wouldn't work for us without removing some existing cabinets. If a company was really concerned with ergonomics they would either have a revesible washer door or sell them, like refrigerators, with a right or left hinge. I'm sure a lot of people have to have their washer on the right and dryer on the left so it would be nicer if you could easily go from the washer to the dryer. That isn't just GE though but hopefully some day companies will offer that. Electrolux has the reversible washer door so maybe it is just a matter of time.

Overall, I am happy with the GE RightHeights now. They are quiet and clean well and the height worked for our situation. Obviously longevity and reliability are not known yet. They are nice looking machines and easy to use. They wash and dry well and we remain amazed at the cleaning difference with our first front loader.

The only cons I have at this time:
The non-reversible washer door
The buzzer which has 3 levels (and off) but all 3 levels are only audible if you are near the machine. If you have 3 levels, why not make them adaptable for the machine location and have a louder setting for people that have the machines further away and want to hear them.
The manual - whoever came up with the idea that you should have one manual for 10 models of washers and make minor adjustments here and there should be fired. The washer manual is extremely poor! I pointed out some of the contradictions in the manual with our model stating one thing somewhere but other info elsewhere. I can hope they at least proofread this and make those corrections.

Did GE get it right? I am happy with the machines at this time and the height works fine for us. I think they could have gotten it better with the 3 little things I listed as the cons. Maybe by the time we need a new one either GE or someone will have a solution for the door and buzzer issues. These aren't major issues or deal breakers but ways they could make these better fit the needs of more customers. As far as the manual, we can figure things out but a better manual would have made it easier and helped to maximize the use of all the features. I don't think people will buy or not buy a washer based on the manual but I don't think a company should take shortcuts with their manuals for that reason. It still reflects on them - but that is just my opinion.

This post was edited by maries1120 on Tue, Aug 27, 13 at 8:20


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