I am not familiar with your machine but I downloaded the service manual and it says there is a round access cover that you remove that covers over the drain pump area, I presume to access the plug that allows you to clear an obstruction inside the pump. Under that same round access cover laying next to the pump is a draw string release cable to allow the latch to be released. Just pull the cable which resembles fishing line.

It says to remove the access cover insert a tool into the little hole and push in to release and turn cover clockwise.

Thanks, that worked!

Where did you download the service manual? I'd like to look at it, though I'll probably call a repairman anyway. I took the back cover off, thinking that I might see where there was a short (melted insulation?), but nothing obvious that I could see. I wonder if the motor just burned out.

Thanks,
Peter

It was on a service tech website that you have to be a member of. You may find it just doing an internet search.

Here is a link to the site I visit

http://fixitnow.com/

Here is a link that might be useful: Fix It Now

Thanks for the link!

I called a local repairman. He said that it's most likely a failure of BOTH control boards, and together they total about $700, with labor on top of that.

Needless to say, I'm buying a new washer, and it won't be a Bosch. I loved the Bosch, but I don't like spending so much money on something that doesn't last a really long time, and is very expensive to fix.