Sound like an OK machine, but not great. Majority of negative reviews did not think the clothes were clean enough and that they were too twisted/wrinkled.

any top or front load washer user will benefit from these simple tips.

*make sure it is installed correctly according to the manual.

*use a good high efficiency detergent in the right amount

*load correctly and don't overload. Use a laundry bag for tiny items...baby socks, shoelaces, thongs etc. Check pockets for coins, jewelry, keys, golf tee's, crayons, chewing gum, lighters, candy, mints, condoms, screws etc. etc.

*select the appropriate cycle.
Since the machine won't use nearly as much water as a regular top load washer, don't wash clothes laden with mud, grass clippings, mulch, manure etc. This stuff should be brushed, rinsed or shaken off first as it should with any machine, but you'd be surprised.

Be an informed owner, read the manuals, use with common sense / care and the washer will serve you well.

I do think the sheets and towels cycles don't have enough water in the tub and I can see how items could get frayed when they rub against the other fabrics. I have found that the bulky cycle works for nearly all my loads. No fraying yet in the year I've owned the machine.