@ coruscate

This is not normal behavior and should not be happening. I've customized certain settings using the programming menu, but I am not experiencing the issue you describe. Are you putting liquid detergent in the main compartment? Is it possible that this detergent is simply leaking out? Miele recommends using powdered detergents when using heavy soil/pre-wash because liquid detergents may leak out of the main wash dispenser before the pre-wash is completed.

@sshrivastava, is that info in the manual re: powder and prewash. I don't think mine says that. I've used liquid and powder with prewash and never had an issue.

I don't know if it's in the manual, but I know I read that somewhere. I'm running out of brain cells, sorry.

I am only using powdered detergents, so it's not a leaking issue. Is there some type of setting for hard water that I might of activated? I certainly cannot find it now if there is. Or do you think there might be certain types of cycles where this is a "feature?"

@ coruscate

Larsi, another member of this forum, thought he had the same problem, but then realized he was mistaken. You are saying that immediately upon filling for the pre-wash, as you are standing in front of the machine, you can verify immediately after starting the cycle that detergent from the main compartment is being dispensed? There is no setting except Maximum Water Levels that is designed for soft water conditions, and most of us here have that turned on and do not experience what you are describing.

Only the pre-wash/heavy soil compartment dispenses if Heavy Soil/pre-wash is selected. The pre-wash lasts about 10 minutes, the water drains (no spin) and then fills again for the main wash from the main detergent compartment. Either you are mistaken or you need to have your machine serviced.

Well, I will check again, but I what I noticed is that when the LED screen was reading "pre-wash", I opened the dispensing drawer and both dispenser slots were empty. I can certainly check again, though.