I've had my Samsung pair for almost 2 years now with not a problem. At times when it starts spinning and is off balance, it slows down, and kind of re-adjusts itself and continues the spin cycle. Samsung front-loader apparently has something called VRT (vibration reduction technology) that is "supposed" to reduce the vibration. I think a call to Samsung is in order. Maybe this is an obvious/dumb question, but is your washer sitting level?

I know these machines are getting a bad reputation on this forum, but so far I've found mine to work superbly. The only thing that annoys me is the 3 hour wash cycle if you select all the options (steam, sanitize, prewash, extra hot water, extra rinse, extra high speed spin, etc).

thanks Joyce

I did call best buy since I paid for the black tie service, which is contracted out. the guy tried to come last tuseday when I was at work and they only work until 4pm I work until 4:30 so I have to have them out when I am off on fridays or take a day off... bummer and he never called to see when I would be home.
the machice is level and on cement floor. I can't shake it at all but the thing does its banging if I do towels or a comforter. it shakes from the top to the pedistal, while the pedistal remains solid on the floor. I even checked the legs when it was doing that they are not boncing at all.