So, their conclusion, all my dark clothes, every piece, every color, whether it be gray, purple, black, brown, etc. etc. are ALL inferior brands or ALL of inferior material?????
I hardly think so!!!!!

I'd been using Charlies soap powder for over 6 mos. following all the recommendations on the label. Precleaning machine, etc. etc.
Over these 6 mos. it has literally ruined all my dark clothes.
Their answer was *NOT* an acceptable answer at all, since I've never, ever experienced this problem over the many, many years doing laundry, with all types of materials of dark clothes, either new or older items, many different fabrics and brands, with all types of laundery soap;EXCEPT with Charlie's Soap.
I'm 67 years old and know what I'm doing when using laundry soap products.
In the 47 years I been doing laundry, NEVER haveI ever had this problem, until the last 6 months of using Charlies soap. This is not a coincidence, this is the outcome of using Charlie's soap.
**Needless to say, I'm very upset about this and the loss of many items of dark clothing**
The email I sent using the email in their website bounced back...several times and now, they won't even acknowledge my phone calls.
This is how I responded:
I might be able to eschew this comment of your cust. service rep. if it were on just a few items, BUT NOT on ALL of them. You cannot tell me that all my dark clothes are inferior or has inferior material. I need to know how to get this off all my dark clothes, but it appears they are permently ruined, almost as if bleach got on them, exept not as white if it were bleach stains. This makes me sick, I have had so many articles of dark clothes completely ruined and no longer able to wear.

Charlie's Soap is the worst...without a doubt L/Soap I've ever used. I wouldn'tg even give it away for fear it would cause someone else the same problems. Plus my clothes are not at all soft, but stiff and coarse.
Please respond,
Anne P Murray
402-201-2094
Omaha, Ne.
CHARLIE'S SOAP YUK, YUK, YUK!!
IT WILL RUIN ALL YOUR DARK CLOTHES
CERTAINLY, NOT WORTH THE BUCKS,
CHARLIE'S SOAP
REALLY SUCKS, SUCKS, SUCKS!

I'm laughing at your jingle at the end, but NOT laughing about what CS did to your clothes. Most people love the product or hate it. Initially I had good results and said good things about the product, but over time I noticed my whites greying and starting to feel stiff. I emailed Charlie's and they suggested I use 2 TBS instead of 1 TBS per load. That didn't do anything. I have soft, conditioned water.

I stopped using CS and went back to my trusted Persil. I've added Vaska and Clorox Green Works to the mix as well. Vaska, although a liquid only, is everything CS should have been. I'm sure CS works for some folks - there are many satisfied users. But because the product does not contain the usual ingredients you find in more mainstream products - soil suspension and color protection agents, water softeners and chelators, etc. - results will vary wildly depending on water conditions.

People often criticize the mass merchandise products (Tide, Cheer, etc.) for having too many and possibly toxic ingredients. However, those products also perform rather uniformly across a wide variety of water conditions. Once you take away those ingredients, you must make sure that what you're using is suitable for your water conditions. This is the reason that Charlie's Soap now sells a product to use with CS in hard water conditions.

A primary ingredient in CS is sodium carbonate. If you have hard water, that sodium carbonate will cause the calcium in the water to form a precipitate which will then settle back onto your clothes and washer parts. That may be what you're seeing in your dark clothes. Try soaking them overnight in vinegar to see if that can loosen or dissolve the calcium. You can also use citric acid, which can be purchased in your grocery store's dishwasher aisle as Lemi Shine. Throw a couple of tablespoons into your front loader and run a cycle with your ruined fabrics.