I called the dealer and they had no suggestions. I have not been able to contact Miele as yet.

The plastic ring that is supplied with the dryer, just fits into the dryer side vent hole and does not twist to lock into place, nor does it have any other method to permanently snug the fit.

What happens is the ring gets pushed, shaken or blown partially out of the hole in the side of the dryer and subsequently falls out and the exhaust moisture goes into our laundry room. As a temporary fix, I have taped the exhaust ring in place.

Has anyone contacted Miele for their advice on this matter, or come up with any viable permanent solutions?

Thanks

Instead of dealing with this yourself, you should have the installers come back out and fix it. The dealer needs to step up. If they don't, I would suggest you return the units under Miele's 90-day return program and buy them from a better dealer and get a Miele authorized installer to do the work. You will get another year on your warranty as well.

The dealer will not come back until Wednesday. I think I will tell them to take the units away and buy them somewhere else. I have never been so disappointed in a store for their lack of service or caring in my life.

In the mean time, I spoke with Miele customer service (4 times). The first two reps told me they would send me a different ring, but when I looked the part up on-line, it was one of the rings I already have. I then got to the parts department where they were very helpful, the second time. The rep figured out that the dryer is set up for rear venting, even though the manual states venting from both sides as well. There is a part that is missing on the side venting that is installed at the factory on the rear, and that supposedly will solve my problem. Miele is sending me this part at no cost. Hopefully it will be an easy do-it-yourself install.

I will keep you posted on the results.