|
Sat, Mar 31, 12 at 17:51
| This has now happened for a third time...... After a cycle has almost finished - spin cycle not complete the screen says "end". Upon opening door the alarm sounds and the message reads "waterproof system activated". The first time, a few days had passed before we got tech support on the line. They suggested checking the soap. A week had passed and my husband emptied the front drain and we were back in business. It happened a second time and I had switched to a hypo allergenic soap due to skin irritation. I painstakingly did not buy the HE type and I got the error. Again we waited about a week -dried it out,drained it and continued with the correct soap - the delicate Miele brand I got as a gift. Now I am thinking I shouldn't bother with domestic brands and just invest in persil soap. 3 loads in and we have an alarm again! I give up..... But I love my miele FL! Help- has anyone else gone through this? |
Follow-Up Postings:
|
- Posted by suburbanmd (My Page) on Sun, Apr 1, 12 at 14:17
| The link below is for a Miele UK manual that explains the waterproof system. I don't see what detergent has to do with it. |
Here is a link that might be useful: http://www.miele.co.uk/Resources/OperatingInstructions/W 3923 WPS. pdf
|
- Posted by fahrenheit_451 (My Page) on Mon, Apr 2, 12 at 12:25
|
| "I painstakingly did not buy the HE type and I got the error. " I am confused as to why you went to great pains to not buy an HE type detergent for a HE FL washer. This may be the cause of your problems. |
|
| Your machine IS an "HE" type machine so you SHOULD buy "HE" detergent. |
|
| Sorry for confusion - spell check can sometimes over do it! I meant to say mistaking-ly (I guess that's not the correct word). The service tech is scheduled to come next week.... Grrrrrrrr! Will let you know the outcome. Thanks. |
|
| Got it. Well, if you mistakenly bought non-HE detergent and are using it in an HE machine, that is probably what is causing the problem. |
|
- Posted by sshrivastava (My Page) on Wed, Apr 4, 12 at 14:07
| This sounds like a classic example of Miele blaming the consumer. To the OP, please DO NOT at any time tell Miele you used a non-HE detergent - they may use that admission to deny you warranty service. If you already told them, and they bring it up again, tell them they misunderstood or that you misspoke. The Waterproof system has to do with water leaking into the sump, and that has NOTHING to do with the type of detergent used. Absolutely nothing. |
|
| Service is coming next Wednesday.....thanks for the heads up about the problem - hopefully issue can be quickly fixed as I miss my FL! |
|
| OK, the service tech was here today and the problem was a tear in the door seal. He just replaced it and we are back in business! So happy - I am just hoping this is it...... |
|
| Wow.... I'm glad you got it looked at and fixed. Sounds like one of those one-in-a-million type things. |
Please Note: Only registered members are able to post messages to this forum. If you are a member, please log in. If you aren't yet a member, join now!
Return to the Laundry Room Forum
Instructions
- You must be a registered member and logged in to post messages on our forums.
- Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review the contents and make changes.
- After posting your message, you may need to refresh the forum page in order to see it.
- It is illegal to post copyrighted material without the owner's consent.
- HTML codes are allowed in the message field only.
- No advertising is allowed in any of the forums.
- If you would like to practice posting or uploading photos, please visit our Test forum.
- If you need assistance, please Contact Us and we will be happy to help.