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Fisher+Paykel Eco Intuitive not working properly

Posted by varietypack (My Page) on
Sun, Mar 6, 11 at 16:29

Hello, I hope someone out there can help me!
I have a 6 year old F+P Eco Intuitive. About 6 months ago, it started making a screeching noise during the detergent pouring eco wash. Not every time, but often enough. If it was in standard wash mode, it worked fine.
In the last few days, it has stopped spinning dry. The LCD screen shows it going through the cycles, but no spinning or spraying during the spray rinse, and no spin at the end of the regular rinse cycle. It is agitating fine. I just remembered it had seemed to be filling lower than it should as well. If I set it at medium level wash, it would fill to between medium low and medium.
My husband is handy with minor repairs, does this sound fixable? Any guesses?

Follow-Up Postings:

RE: Fisher+Paykel Eco Intuitive not working properly

What is your specific model? IWL12, IWL15, or IWL16?

The screeching noise is probably the pump. You say this started 6 months ago. Is it still happening? DO NOT continue to run the machine with a bad pump. If the pump shorts out from running wet due to leaking (even a small leak that doesn't flood the floor), it can destroy the machine's controller board, turning a cheap pump replacement into a much more expensive repair. You can run the pump via Diagnostic Mode.
1 - With Power off, press and hold LifeCycles, then press Power at the same time. Should get two beeps and the display light comes on (but the display is probably blank). Release the buttons.
2- Press Fabric Care, the pump should turn on, listen/confirm if it makes the noise. Press Fabric Care again to turn the pump off.
3 - Next, press Lifecycles again one time, should get a Fault Status screen. What does it say?
4 - Press Option Up one time. Should get Warning Status screen. What does it say?
5 - Press Power to turn off and exit Diagnostics.

Not spinning is odd. The same main drive motor runs both the agitator and the basket for spinning. If it agitates, it should spin. However, it won't spin if it doesn't drain. Is it draining? Draining and spin are separate functions, it MUST fully drain before it can spin. The basket sits on a floating clutch. The basket floats up about 3/8" when the tub fills to disengage from the clutch so the agitator can run by itself. When the water drains, the basket settles back down onto the clutch for spin. If basket doesn't float up/down properly, if it's stuck on the drive shaft or the clutch is obstructed with lint or debris accumulation, then it may not engage the clutch, but that should generate a fault code on the display.

Are there any error messages on the display?

What happens if you set it to spin with no clothes? Turn on the Power, press the Adjust button several times until the display says Ready to Spin, then press Start.

The water level situation is also odd. If the pressure sensor tube comes loose or leaks air pressure, it would fill higher, not lower. Is it possible someone was playing with the buttons and accidentally reset it for the wrong machine size? You can check that this way: With Power off, press and hold Fabric Care, then press Power at the same time. Should get four beeps and the display indicates choices of 560mm(C), 600mm(M), 650mm(L), and Not Set. The correct setting is 650mm(L), it should be highlighted. If not, press Adjust until it is, then press Power to save and exit the change.

RE: Fisher+Paykel Eco Intuitive not working properly

Thank you for answering! There was no screeching when I turned on the pump in diagnostics mode.
I saw this "Fault code 43 3 cycles ago at progress Rinse2"
The other screen said "suds lock 0 cycles ago at progress spin" (this popped up when my hubby tried a test load so we could see/listen to the entire wash and rinse cycle) there actually were some suds, which is strange, because we are using a low suds detergent. Not a huge amount, but there.

Hubby just informed me the error code came from him tilting it when trying to fix it. (out of balance error)Is there a way to get back and see what the previous errors are?
When I advanced it to spin, it made the motor getting faster sound it normally does, but I could not see or hear the louder drum spinning noise. Then I left it to come to the computer, and it started spinning. (??) One other detail I forgot to mention, it does tend to drip a little water into the drum when it is not running. Like one or two of tablespoons per day. Never thought much of it, but maybe it is related?


Oh, and the drum size was set correctly, and it is a model IWL12

RE: Fisher+Paykel Eco Intuitive not working properly

Only the one most recent fault code is recorded.

Apparently, then, it did spin on your test. What's the evidence you're seeing when it doesn't spin? Dripping wet clothes?

One more thing to check, the motor RPM during spin to confirm it's getting up to proper speed. You can get into Diagnostic Mode while a cycle is running.

1 - Start the machine running in spin as before.
2 - Get into Diagnostics ... press/hold Lifecycles (it'll make an error-tweet, ignore that), then press Power.
3 - When the blank screen appears, press and hold Lifecycles again a couple seconds until you get a single longer beep.
4 - Use Options Up and Options Down to page through the status screens. There'll now be two additional screens. The Version Status screen reports some info about the controller board's software version, and also the motor RPM. High-speed spin should reach between 1,000 and 1,010 RPM at maximum. (A bit of info about the other new diagnostic screen is below.)
5 - Pressing Power once will exit Diagnostics and keep the cycle in-progress running. Pressing Power a 2nd time will cancel the running cycle.

Regards to the water dripping, that is caused by either a bit of sand/debris caught in the water valve (either cold or hot, or possibly both) preventing it from shutting off completely ... or the valve could just be going bad. The drip should stop if the supply faucets are turned off. You can do the cold first for a day or so to see if that stops the drip and confirm which valve is at fault. If not, then do the hot (or both). Sometimes opening the console and tapping lightly on the offending valve while it's running will loosen the debris.

You can run the Hot water in Diagnostic Mode by pressing How Dirty Up. Cold water by pressing How Dirty Down.

The 5th diagnostic screen is some detail about the cycle that's running -- filling, testing the water level, testing the fabric, agitation profile, etc. One of the parameters is WL which is a numeric representation of the water level (I believe in millimeters). My machine fills to 125 for medium level. The number may fluctuate a little higher during agitation due to water currents acting on the pressure tube. You might check what yours is reading on medium level for comparison.


I assumed it wasn't spinning because when I went to put the clothes in the dryer, they were wet in the bottom, not stuck up against the sides like normal. It almost seems like sometimes it is and sometimes it isn't. (Maybe due to the weight of the load?)
My other main concern is the lack of the "eco shower" part of the cycle. It squirts a little warm in, like normal, but instead of then slowly rotating and having the detergent and water cascade over the clothes, it just stays still and no detergent/water comes on. Also, the spray rinse is silent. No water, no spin.

RE: Fisher+Paykel

All right, after diagnosing, and observing different parts of the cycle, I can say:
At least empty, it spins at an appropriate RPM. I will have to check with another load to see if that is true with clothes.
It does not seem to be screeching right now. That was an intermittent thing, and doesn't seem to be happening right now.
There is no Eco shower going on. The tub is rotating, and last time I observed, the eco shower came on for a second, and then went back off. The tub will slow a bit like its trying to engage the eco, but nothing happened. I stuck my finger in that hole, and there is some gunk/pet hair stuck on the sides of the pipe, but not enough to shut off the flow. Any guesses?

RE: Fisher+Paykel Eco Intuitive not working properly

If there's water in the tub and the pump is running, water should either drain or recirculate for EcoActive ... unless the diverter valve is malfunctioning (or the control board is not sending voltage to it) or the pump is clogged or the recirculation hose is clogged.

Test the diverter valve, recirculation and drain via Diagnostics:
- Get in Diagnostic mode.
- Display the Machine Status screen.
- The Diverter status should say Off. Press the Home button, the Diverter should then say Heating.
- While that's in progress, run some cold water in with the How Dirty Down button just until you see it coming up the agitator base.
- By the time you have enough water in, the Diverter status should say On. If not, wait a little longer until it does.
- Run the pump with the Fabric Care button. Water should shower out of the recirculation port and NOT drain.
- Press Fabric Care to turn the pump off and Home to turn the diverter off. Diverter status should say Cooling, and then Off after a couple mins.
- Run the pump again, water should drain and NOT recirculate.

Report back here what happens on these steps.

RE: Fisher/Paykel Eco Intuitive not working properly

Everything went OK till the last step. Then it drained for a few seconds then stopped for 5 minutes. Drained for a couple of seconds then stopped for a few minutes.
Thank you!!!

RE: Fisher+Paykel Eco Intuitive not working properly

Bad pump, bearings worn ... or it has been leaking, is water-damaged and running at high resistance. The pump has an auto-resetting thermal overheat protector. Gets hot, shuts off ... cools, runs a bit, gets hot, shuts off ... repeat. STRONGLY advise not running the machine until the pump is examined.

Removing the pump is very easy, no tools needed. If there's water in the machine, drain as much of it as possible. Unplug the power, tilt the machine back for access beneath. The pump is a small motor (with cooling fan on the bottom) mounted to a metal plate beneath the tub. DO NOT remove the plate. Disconnect the wires. Find a plastic latch on the plate, hold it released and rotate the entire pump counterclockwise to detach it from the bayonet mount. Have towels ready to catch the residual water from the tub sump.

Examine the pump for evidence of leaking -- mineral deposits, rusting, discoloration of the motor windings. Spin the fan or impeller for evidence of binding. Look for strings/lint wrapped around/under the impeller, and also up in the tub outlet. If you have a volt/ohm meter, it should read ~7 ohms across the terminals.

A replacement pump (Part Number 420325P) can be purchased at ($79.99) or ($112).

When reinstalling (or replacing) the pump, lubricate the rubber seal face around the impeller with liquid detergent to ease rotating it into place.

RE: Fisher+Paykel Eco Intuitive not working properly

Thanks sooo much! I just ordered it through Sears direct. I was happy to get 2% cashback through, and found a 10% off coupon on
I can't thank you enough for your time :) and I will let you know how it goes with the new pump!

RE: Fisher+Paykel Eco Intuitive not working properly

hey i came across this post and have been having similar issues with my washer. I ran through all the steps listed above. I was originally getting an Error 37 message, then Suds lock. Right now im draining the water using the pump in diagnostics mode. It seems like it is draining fine. I am just wondering what I should do next. Hope youre still around. Thanks! My model is IWL16

RE: Fisher+Paykel Eco Intuitive not working properly

I started a spin cycle. It seems to be spinning fine. When the clothes are in the washer, the RPMs increase and shut down, and keep doing that over and over again.

RE: Fisher+Paykel Eco Intuitive not working properly

When the clothes are in the washer, the RPMs increase and shut down, and keep doing that over and over again.
Spin speed gets faster, stops completely, then starts again? What fault occurs if you let it go on repeating?

RE: Fisher+Paykel Eco Intuitive not working properly

The only faults I've been getting was the Error 37. On the warning page it'll just say Suds lock # cycles ago. I didn't want to keep running the spin if it sounded like the motor was overheating.

RE: Fisher+Paykel Eco Intuitive not working properly

Fault 37 is blocked pump, which just means that the control board detected that the water level is not dropping when the machine should be draining. The pump itself isn't necessarily the fault, a malfunctioning diverter valve can also cause Fault 37.

Suds lock is detected via the water level pressure sensor. It occurs when there's enough water (or suds) kicked up by the spinning basket to trigger a reading on the sensor sensor after the water did drain before spin began. The diverter can be the fault, or a pump that's erratic such as the case above in which the pump runs / stalls for a few mins at a time.

RE: Fisher+Paykel Eco Intuitive not working properly

I ran the diverter test as well and it seemed to work fine. My wife is already contemplating getting a new washer. I think it'll be fine if I get a new pump. The machine isn't that old to just get rid of. Thanks for your help. Really appreciate it.

RE: Fisher+Paykel Eco Intuitive not working properly

I ran the diverter test as well and it seemed to work fine. My wife is already contemplating getting a new washer. I think it'll be fine if I get a new pump. The machine isn't that old to just get rid of. Thanks for your help. Really appreciate it.

RE: Fisher+Paykel Eco Intuitive not working properly

My F&P Eco Intuitive is getting a 'Power Cut Message, restarting in 10 seconds'. This started a few months ago and has been OK until today it took the whole day to wash some sheets!! I phoned F&P and they advised its the control panel and it will cost around $300 to fix. The problem is its 10 years old and I have only had to have it repaired once. I could pay the $300 but is this the start of probs to come. Anyone had theirs repaired, could I do something else to repair or just buy a new one??

RE: Fisher+Paykel Eco Intuitive not working properly

I've not run experienced this problem so don't have anything specific to offer for a fix.

Keep in mind there are two boards involved ... the motor controller board, and the display board. Either one could potentially be the fault.

Which model Intuitive Eco? There were three on the U.S. market. IWL12 & IWL15 are Phase 6 units. IWL16 is Phase 7.

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