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Unfriendly Cashiers

Posted by petra (My Page) on
Fri, Nov 6, 09 at 13:44

I've noticed lots of unfriendly female cashiers lately, mostly very young women who ignore the customer and/or talk to the bagger or other employees. The young male cashiers are always very nice, I haven't encountered one single unfriendly one.

When I went shopping today, I noticed it again. When it's my turn, I usually address the cashier with "Hello, how are you today?" The gal didn't even look at me, said "Fine" in a nasty tone, and proceeded to ring up my groceries without a word and then handed me the receipt without a word. I noticed she also did not greet the customer behind me.

I realize entry-level cashiers are not well-paid and probably have to deal with some rude people, but I don't think they should take it out on nice, polite customers. I was so annoyed today I almost wanted to call the manager and complain, but I don't how they could force someone to be polite. What's it like in your area, are cashiers generally friendly, or do you have the same experience?


Follow-Up Postings:

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RE: Unfriendly Cashiers

I find the older cashiers (30 and up, some way-y-y-y up) are friendlier. The younger ones are more interested in personal conversations, eating their snacks, and watching the clock. Perhaps their parents never taught them the basics of polite behaviour.


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RE: Unfriendly Cashiers

It's a drudge job, BUT...it is a job, and being pleasant to the customer should be a condition of employment. The cashier is often the store's only personal contact with the customer. Surveys have shown that grocery shoppers will choose a store where they feel welcome! (Sometimes the cashiers at my grocery are a little over the top on 'friendly'! LOL)


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RE: Unfriendly Cashiers

The male cashiers are usually friendly though, even the very young ones. Strange that the younger women are so rude.


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RE: Unfriendly Cashiers

I'm perfectly comfortable calling a cashier to order.

"Excuse me! You are checking me out, and I want you to pay attention to what you're doing. I don't care about your date last night."

If that doesn't work, or if I get a sulky attitude or look, hell yes, I call over the manager. There are plenty of people looking for jobs, and who will do the job well.


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Stores

chisue, that's the way I see it, the cashier sort of represents the store. And it makes for a more pleasant shopping experience when dealing with a friendly cashier.


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RE: Unfriendly Cashiers

Not only are women more emotional creatures than men, they are more spoiled IMO. But there is no reason for the women not to be able to put it aside and be kind to shoppers while they are at work. I also shop where I am treated kindly, and I am always kind in return, bad day or not.

Trin


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RE: Unfriendly Cashiers

I still go back to my old Safeway store even though it's out of the way and a little pricier for just that reason. Everyone has been there forever and friendly and helpful. Don't find that at the bigger stores that are closer to the house


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RE: Unfriendly Cashiers

Sign my name to mary c's post. My feeling is if you're working in a service-related job and either don't like or won't do your job to the best of your ability, you should work where you don't have face-to-face contact with people. They should try working in a nursing home where they have to change bedpans and spoon-feed people. Maybe it would teach them some humility.


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Some Know They Are Unsuited

This reminds me of one of DH's fraternity brothers who became an MD. He was so horrified that he'd have to interact with *patients* day in and day out that he chose research. (I don't even want to know how he got through his internship. LOL)


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nursing home

Yikes, I would hate for elderly, helpless people to be at their mercy. At the grocery store, at least they can't do any real damage except for alienating customers.


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RE: Unfriendly Cashiers

When I come across unfriendly cashiers or customer service, I always say "I'm sorry you are having such a bad day, I hope tomorrow is better". I'm sure it ticks them off, but hopefully I get my point across.


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RE: Unfriendly Cashiers

I have to say, this is a very regional thing. Where I grew up (suburbs of a large NE city), it's not considered appropriate to chat with cashiers. It's actually rude to waste their time, and the time of people in line behind you. When you check out, you're both supposed to simply get right to it, with a minimum of fuss and wasted time. The cashier is supposed to concentrate on ringing you up--not talking. You're supposed to be putting your stuff on the counter, getting out your form of payment, etc, without distracting him/her.

The first time I travelled to the south, and a cashier engaged me in a lengthy conversation about where we were from, our travels, etc, I was mortified, and embarrassed to be holding up the line like that---until I realized that the half dozen people behind me were just as interested in the conversation and seemed to be in no rush.

Now, I find the same attitude just 30 miles away from the suburbs. It's more rural, people are friendlier. You find yourself chatting with other customers, with sales people, etc. In general, people are more considerate and less in a rush.

I guess my point is--do you know for sure the sales girl was being rude? Or is it just possible she came from another area of the country, where the culture may have been different, and she feels she's not doing her job properly if she chats with everyone coming through her line. As I say, the 2 areas where I shop are just 30 miles apart--but in one place it's polite to chat with your checker, in the other it's extremely rude. Go figure!


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RE: Unfriendly Cashiers

We live in a small city in TX and people here are usually very friendly, so I think these young women are just being unfriendly for no apparent reason. When I get a male cashier or an older female, I never have a problem.

I don't think I chat enough to distract the cashier. I just ask them how they are when it's my turn and then keep quiet unless they start a conversation. Then, when I pay, I thank them and wish them a good afternoon or weekend or whatever is appropriate.


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RE: Unfriendly Cashiers

Earlier this week I was in my favorite grocery store, Kroger. The young girl who checked me out was not rude, she just wasn't "there." Not even a Hello or a Thank you.

This is really unusual. Most of the clerks know the regulars, and even if they don't, they always speak. I had not seen her before so I have to believe she is a new clerk. Hopefully she will do better next time.

One time I was in that same Kroger and again, it was a young girl checking me out. I don't remember if she said Hello or anything. As she was checking my items, she carried on a conversation with another girl. I let it go on until she was finished checking and I stood there with my money in my hand waiting to pay. She kept talking, never looking my way. Then she said to the other girl "yes, he is my cousin!"

I said, quite loudly, "and I am your customer!" She looked at me like she had forgotten where she was. I hope that got her attention and taught her a lesson.

There are always exceptions, but I see rudeness every where these days, in the young and the not-so-young.

Sue


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RE: Unfriendly Cashiers

Interesting comments. Most all male cashiers I find are quite pleasant. And frankly I find most young females to be quite pleasant too. Now beyond that varies a lot. And there's other things that come into it too. I usually just look for someone who seems to enjoy their job and moving people through the line whenever there's a lineup. I've been stung a few times with taking the shortest line. I think it's shortest sometimes because nobody wants to put up with the long delay!


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RE: Unfriendly Cashiers

I'll make a little smalltalk with cashiers, especially if I know their first names. I don't notice any real differences between young and old, male or female. Some people are friendly, some are shy, but I've never met a "mean" cashier.


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RE: Unfriendly Cashiers

Yes, it is so rude and irritating when the young clerks act like your not even there. At our local supermarket that was the case with the week-end help. I finally mentioned it to the manager, and after that things were much better. The young clerks always say hello and how are you today. They must have been spoken to.


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RE: Unfriendly Cashiers

I find that when employees are not friendly it's usually because they are not treated well by their employer. All the people who work at my local Whole Foods are as nice as can be. The cashiers are wonderful. Whole Foods is one of the top ten companies to work for. It really pays off when you treat your employees well.
Donna


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RE: Unfriendly Cashiers

On the flip side, it irritates me to see customers talking on their cell phones while in the check out line and never once acknowledging the cashier. I see with it with young, old, male and female. It's so rude.


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RE: Unfriendly Cashiers

I have not worked many years of my life and when I say something like that in front of my friend she threatens to hit me. LOL When I got bored I worked part time usually as a cashier, and almost 3 years at Walmart. I always smiled. I like people and greeted each and everyone with a smile. One customer even took her items off the check out counter behind me and brought them to me. She said I saw your smiling face and that is what I need today. Most people don't recognize the power in a smile or a touch. I live by The Golden Rule and seem to get the same treatment back.


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RE: Unfriendly Cashiers

Yes, that IS rude and a cashier certainly doesn't have to go out of his/her way to be nice to a boorish customer. But at least they could be polite to those of us who really do try to be decent.


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RE: Unfriendly Cashiers

I don't want to chit chat with the cashiers. A nod or hello is fine. I just want them to ring up my stuff correctly. I don't want to be their best friend.


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polite

I don't expect cashiers to chit-chat, but I do expect to be treated with basic, common courtesy.


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RE: Unfriendly Cashiers

If I'm in a hurry I go to the self checkout line...If I have a TON of groceries..(remember my 850.00 order early this year)...I have a clerk ring me up cause while she's ringin...I'm putting stuff on the checkout or taking bags off her circular thingy and putting them in the cart...occasionally they have someone to help them...There is no need to be rude...I'm not there to have a conversation with them...but I do expect to be greeted and I always greet them and address them by name...that's why they wear a nametag...I liked to be called by name when I'm at work so I address people by name if their wearing a tag...I'm with Maime...the Golden Rule goes pretty far with me....I'm in a customer service industry and bust my ARSE when I'm at work...When I'm spending my hard earned dollars...I expected to be treated the same...If you're not...most companies have email...a quick to the point email to customer service about how you were or were not treated is certainly in order...


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RE: Unfriendly Cashiers

This thread reminded me of a situation a few years ago. DD and I were in a garden center store, and checking out a fairly large number of items. The two cashiers were talking, loudly, across us at each other,complaining about some problem in the store, and about other employees. Presently one of them seemed to notice there were two of us and said, "Oh, I can take you over here." I said, "Oh, thank the Lord.....I thought we were invisible." It all went over their heads, of course. Anyway, the store is no longer in operation, so I haven't been back!


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RE: Unfriendly Cashiers

I found the above post interesting.
We own grocery stores (6)
a lot of the checkers don't know who I am, especially the younger ones. I always find it interesting to be in line and hearing the conversation between cashiers and courtesy clerks, sometimes very enlighting. At times it is interesting when I pay by credit card and they notice the name, you can just see the wheels spinning trying to remember what they said. LOL


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RE: Unfriendly Cashiers

I often, but not always, make small talk, friendly. It really bugs me that so many (most) cashiers, checkers or retail clerks never thank the customer. There are some really numb, dead-heads out there.


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RE: Unfriendly Cashiers

A very interesting thread. I've encountered friendly and some not so friendly checkers in all ages and certainly in both genders. Teenage girls do seem to be one extreme or the other. But in reality, is there ever much middle ground when it comes to dealing with teenage girls?
I do have to tell you about an incident a few years ago. Bigbaby and I were visiting her family in Galveston. Early one morning I went to Walmart for a single item. When I got near the checkout lanes a 40ish African-American lady was standing out in front of her cash register waiting for her next customer. As I approached her I said, "Oh, are you waiting just for me?" She replied in that sweet southern drawl, "Aaawww, Sugar, I've been waiting for you my whole life." Now, I usually have a snappy comeback in any situation, but she left me speechless!

Ron


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RE: Unfriendly Cashiers

I was in my local coffee shop(not a Starbucks, just a local joint). There was a sign posted on a wall near the cash register. It listed Rules for Employees: 1. Smile and greet each customer. 2. Wear your name tag. Etc. Etc. At the bottom, the owner had written:" Those who fail to follow these rules will be fired." I guess some people are just ignorant of good manners and need a boss to whip them into shape.


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RE: Unfriendly Cashiers

I shop at Hy-Vee which is employee owned. Everyone is friendly. I did have to laugh the other day when I was in line there. The cashier was having a conversation with a customer and when the customer left the cashier just carried on the same conversation with me. It was a good thing I had been listening and knew what she was talking about.


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RE: Unfriendly Cashiers

I agree that cashiers should be friendly to the customer.

BUT, honestly, if I was ringing through 10 people an hour over an 8 hour day it would wear me out.

So, it's not something I expect. I'm happy to engage with someone who is being friendly, but if they don't want to talk, that's OK with me too.


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RE: Unfriendly Cashiers

Having been a WalMart cashier for 4 years as a second job, I quickly found that the friendler you were, the faster the evening went! People appreciate a smile and a pleasant checkout experience.
I was at a local grocery store- (went out of business after SuperWalmart came) one evening. Purchased 12 items. The cashier (late teens) was on the phone the ENTIRE time. The only thing said to me was "27.31". I wrote my check and walking out, saw the note posted at the office that strictly forbids phone calls while on register. Once in the car- I popped the phone book out of the glove box and called the manager at home, relating my experience to him. I didn't have the problem again, and I hope that he talked to his cashier!
Not only was she giving both the store and the customer a negative impression, she is setting herself up for poor work habits, and less than average performance evaluations.
People just do not have the work ethics anymore.
It seems like they think they show up and get a paycheck. Like we owe them a job. Maybe they should think about people who are not fortunate enough to have one.


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RE: Unfriendly Cashiers

Politeness & Kindness & Common Decency should go both ways-- for cashiers & customers alike. jmho
Treat others the way you would want to be treated.


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WARNING/ Prayer

After reading through this whole post I was reminded of a "prayer" that was once posted here. If you might be offended.....PLEASE SCROLL BY.... It just seems fitting for this post & throughout the holiday season.....

Heavenly Father,

Help us remember that the jerk who cut us off
in traffic last night is a single Mother who worked nine hours that day and is rushing home to cook dinner, help with homework, do the laundry and spend a few precious moments with her children.

Help us to remember that the pierced, tattooed, disinterested young man who can't make change correctly is a worried 19-year-old college student, balancing his apprehension over final exams with his fear of not getting his student loans for next semester.

Remind us, Lord, that the scary looking bum, begging for money in the same spot every day (who really ought to get a job!) is a slave to addictions that we can only imagine in our worst nightmares.

Help us to remember that the old couple walking annoyingly slow through the store aisles and blocking our shopping progress are savoring this moment, knowing that, based on the biopsy report she got back last week, this will be the last year that they go shopping together.

Heavenly Father, remind us each day that, of all the gifts you give us, the greatest gift is love. It is not enough to share that love with those we hold dear.
Open our hearts not to just those who're close to us, but to all humanity.

Let us be slow to judge and quick to forgive, show patience, empathy and love.

AMEN


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RE: Unfriendly Cashiers

pammiesue, I hope Walmart appreciates you. I wish all cashiers had your attitude.


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RE: Unfriendly Cashiers

I do find it sad when you go in and the cashier is angry or doesn't talk to you or smile.
And we have tons of seniors here and they love to chat and talk and the older cashiers all know them and are so nice.
In the summer when they go on holidays the young ones come in. WELL, we had one young gal she was so wonderful and nice. Talk about smiles, happy, she just flowed to you and made you feel she truly cared about you.
Its awesome to meet someone like that and so young too.

We have one chatty male guy who won't stop talking, its so funny with his accent and so nice too.


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RE: Unfriendly Cashiers

Well, Katclaws, That is a nice prayer.

But if I have a 20-y-old checking me out while bleating on his/her cellphone about last night's party - I'm still going to call him/her on it.

They are at work.

I say hello, and I'm pleasant. I don't require conversation, I require attention to the job. I also don't want to be charged $15 for raspberries because I bought 3lbs of rutabagas, and the silly person at the till doesn't know what a rutabaga is. Then silly person gets huffy when I call them on the mistake.

They are working. Pay attention. That's what you do when you have a job.


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RE: Unfriendly Cashiers

I am not above calling attnetion to the job at hand if I feel the cashier is abusing his/her position. If there is too much side conversation going on, I might say, "Pay attention. You work here, remember." Now that is a punch to the hot button for sure, and you must be prepared to counter-punch. If you get a sneer, counter with, "Would you like to talk to you manager about it?" It was then I discovered that she was the temporary manager for the week. Sometmes, you don't win!


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RE: Unfriendly Cashiers

Can you picture it?

Ron ...

... speechless!

Most cashiers around here look you in the eye, often with a smile, as they begin to process your goods and ask how you are, but don't get into a conversation.

And many ask that you have a good day, or whatever, as they finish serving you.

I find that I often make some reference to someone in line as to what s/he is doing, buying, etc., e.g. if they have a small order, saying that it looks as though it's going to be a thin lunch, today.

Most give one a response, and seldom do I get cut off.

I often try to bring some humour into the conversation, then as a conclusion, I often say that one of the best stress-relievers around is some humour (that's not aimed at someone's ribs) ...

... and usually people agree.

It seems to me to be useful to bring a ray of sunchine into someone's life ... who knows what burden they may be carrying, and a cheerful greeting from a stranger may help lighten that load somewhat.

I suspect also that the fact that I live alone may have a bearing on the situation. If I lived where I had daily interaction with another(s), I might be less inclined to initiate conversations with strangers.

I hope that you're having a lovely weekend: at church we had pizza night and chose one of three movies to watch.

ole joyful


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