Have you tried contacting Ultracraft directly? If not, you should. It is ridiculous that you cannot get an ETA from the KD.

Have you put down a deposit on these cabinets? We ordered cabinets recently, and put down a 50% deposit. About a week latter, we got an "expected delivery date" (December 4th). I'm not sure what would happen if I wanted a change now, but still, something seems fishy.

Changes aren't "simple" once the order is placed. That's why you have to be SURE before you order. A change is usually cancel the order and start over at the beginning of the line. IF it hasn't gone into production. If the order went into production, then you can't change it. You can only add to it, and no taking back the order that was already placed. You'll be left with leftovers from changing your mind.

Sounds like your order hadn't made it into actual production when you made the change, so it was cancelable. But, that means starting all over with the lead time also.

Your cabinet person should really have communicated to you the difficulty/impossibility of changes to you. And you should have been made aware of the consequences of starting the process over. Perhaps calling the manufacturer directly on Monday would be your best bet to get communication.

I paid for an order during a sale but asked for delayed production. During that delay time I made changes to the order - it prompted a cancel/resale but it did not change my place in the "que" for my production at all.

It really was not a difficult process - I worked with a KD who was more than amenable to making the changes and not once made it sound impossible or difficult. In contrast - she emphasized it was important that we get what we want and now was the time to do that.

We sat down and spent a couple of hours outlining the changes, making sure all items were addressed - and then she put through the cancel resale without a hitch. She also immediately called the cabinet company and they also said no problem.

Yes, I think it would be better to phone your KD. And before you hang up ask when you could expect her return phone call with the information you requested. Then call back if necessary. I don't blame you for being concerned and frustrated. You are not requesting anything unreasonable. Good luck.

That seems like a long time. I had my done by an Amish cabinet maker and they were ready four weeks after I signed off on the plans. I even had adjustments like door glue up and lay outs after I signed off, and they were still on time and on budget. Keep in mind this is an enterprise with no direct electronic communication.

When we ordered our cabinets a couple of years ago, it was in the first week of August. The standard delivery time was 6 weeks and we received our order in 6 weeks. 3 months? Really?

That was not my experience with UltraCraft at all. My KD was able to give me an exact delivery date. The order came in exactly when promised. We placed our order Spring 2011 and it came in a few weeks later (was maybe 4-6 weeks if I am remembering correctly.

I am a dealer for Ultracraft. Once the order is placed, within 2 days your designer will have the ship week from them. They are one of the easiest companies to deal with. Lead time at present is 4 weeks on Foil, vision, melamine, & metal products, 5 weeks on wood, and 6 weeks on the Lux product. They could not be more consistent. Sounds like something is going on.

I finally have an answer. I spoke to my KD yesterday and she said the cabinets will be delivered right around Thanksgiving, they can't say whether just before or just after. OK. I'll take that. I don't know why I've been stuck with what are apparently such long lead times, but that's not even my complaint. The inability to get an answer at all was what had me really annoyed.

Thanks for all the advice.