New thread to get attention bc I really need help.

Help! GC came and dug out grout and sealed with caulk. But yesterday I (not the kids this time) knocked over a glass of water and ALL of the water went down in the cabinet below! I don't understand.

I hated my old kitchen but at least this didn't happen. I've been cooking in kitchens for almost 30 years and I have never ever had this happen. I know I spilled a few times like this in my previous kitchen.

Once a whole vase cracked and all the water went all over the counter and onto the floor but NONE of it went into the cabinet below.

I just went out to the garage and looked at the caulk container and it says unsanded acrylic, not silicone. Is this why? I am really frustrated.

What should the GC have done? I guess the tiler was an idiot. I called 2 tile shops and asked the installers if this area should be waterproof and they said absolutely it should.

Please help me. What should I demand from GC? What kind of professional needs to come fix this?