I'm so sorry you have to deal with this! That is a terrible seam, and I would not be happy with it.

I'm sure others will weigh in with helpful information, but my initials thoughts are:

1. Stop trying to fix it yourself, lest the contractor comes back and claims, "Well, I *could* have fixed it until you put that (fill in blank) on it..."

2. Go back to your contract. Is there any verbiage there that can help you out?

3. Document everything--every detail, every date, every attempted call, everything.

There are others on this site who will have more useful information for you. Good luck!

If they don't know how to fix it they should remove it and refund all your money. Did you know this was the first time with AB? Even if you did they took the job.

The are some experts here on GW but they may not look at this thread. I thought you just wanted to show your new granite. You may want to email directly some of the "stone" people here such as oldryer.

This post was edited by debrak2008 on Sat, Sep 28, 13 at 17:22