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| I mostly lurk here and post rarely. But I thought you all would understand how awful I feel right now.
DH are (were) 95% done with a DIY kitchen remodel that began last fall. We knocked down walls, re-did all wiring, moved the plumbing (the only thing we hired out, and the only thing to fail inspection), installed new red oak engineered floors, etc. I found new to us oak cabinets at restore, filled all the grain and painted them a beautiful off white. The counters are ikea stained butcherblock with a routered edge that I did myself--my first routering project. Just saturday morning I was taking pictures and thinking how proud I would be when I posted to the FKB. So this saturday, DH was installing the sink. Or preparing to install the sink by adding the valves to the rough plumbing stems. He shut off water to the house and opened all the faucets to relieve pressure. And no water was coming out any of those faucets. I was putting our little one down to nap when I heard him yelling for me to come quick. And I saw water rushing out of the cold water pipe with the pressure of a fire hydrant. Turns out that when our house was built many years ago (not by us), that the builder bypassed the shut off valve for our house and plumbed the kitchen from the main water line off the road. By the time the fire dept left--another long story, but only they could get the valve at the street to budge, we had standing water in our "new" kitchen. We got the water cleaned up right away, and had a restoration company come out to set up industrial fans and dehumidifers. They erected walls around the area with plastic sheeting and told up to stay out of the area as much as possible. They were pretty optimistic about being able to save the floors. Luckily, they could not detect any moisture in the walls or baseboards. I took a peek at the floors yesterday, and they didn't look too good near the sink. Found out this morning when the company came back to take new readings that the moisture level had not improved because the dehumidifier was unplugged. They are coming back to take new readings tomorrow and we are having another company come out which was recommended by our insurance broker. I am just sick over this whole situation. I can't tell you how awful it felt to see your hard work going down the drain, and feeling rather helpless to do anything. Thank god for the fire department, and for roto-rooter for suggesting we call them. Our only child is starting kindergarten tomorrow, and I really wanted to be able to make him breakfast in the new kitchen. I had been working until 1 or 2 in the morning for the past few weeks to try and make that happen. And now it won't. I know I just need to pick up, accept what happened, and move on. Luckily, we are insured. But the flooring runs under the cabinets, so replacing the flooring will mean taking out the counters, and the cabinets, which means a huge delay. So right now, instead of accepting and moving foward, I think I will pause and have a good, long, cry. |
Follow-Up Postings:
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| That is the saddest story ever:( I am so upset for you! Are your cabs ok? I have my youngest starting kindergarden next week so I exactly what you are talking about wanting to have your new kitchen to make his breakfast for the big day. My heart goes out to you! |
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- Posted by secondhalf (My Page) on Mon, Aug 20, 12 at 16:57
| I am so, so sorry. I know how we felt having a major basement flood at the beginning of our renovation. I think you deserve several very good cries. Maybe the insurance coverage will at least allow someone else to do the work so you and your husband can rest. |
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| That brings tears to my eyes! I realize things can be replaced, but how discouraging. Good luck! |
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- Posted by stephsgarden (My Page) on Mon, Aug 20, 12 at 17:14
| To CKGM: I think the cabinets are OK. Luckily, they are solid wood and not MDF or particle board. I see some wicking on the pullout on each side of where the stove was going to go, but that is the extent of that damage. I think/hope that will dry. To secondalf: My husband has the same philosophy. He thinks that what took us months to do working nights and weekends can be done by professionals in a couple of days. I am paranoid, though, that because my husband was doing the work, because the builder's plumbing bypass was a major code violation, and because the restoration company dropped the ball, that our insurance company will refuse to pay. We live in hurricane prone south Florida, and insurance companies are quick to drop people. We've had three homes, and never filed a claim, so maybe that will help. Any advice on dealing with insurance companies? |
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| Oh, I do really sympathize, Stephsgarden. Your beautiful kitchen turned into a yucky mess. We had a little flood here from a backed up sewer line a week ago. You don't need to work too hard to buck up, though, if you're not quite through crying yet. It comes naturally quickly enough anyway. Maybe a nice indulgence? Mine, after hours of yucky labor, was to take a bottle of Merlot up early to bed. :) |
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- Posted by stephsgarden (My Page) on Mon, Aug 20, 12 at 17:17
| Rosie: That bottle of wine is sounding pretty good right now. How did your little flood turn out? I think I would rather have barrels of water than a little bit of sewage. |
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| That is so sad. I feel your pain. Back in 1985 we were a young family, on a budget, in our first home. We replaced all the carpet. Our 2 yr. old clogged the toilet early, early, one morning while I was still asleep. Three fourthes of the house flooded before I was awakened. Our carpet was 2 monthes old. Thank goodness insurance covered it, but it was a nightmare. |
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| I am so sorry! You have every right to be really upset. How incredibly disappointing. I hope the insurance company goes after the builder. OTOH, how exciting to send your DS to kindergarten! The years will fly by, so relish every one of these days. I hope that in the future, this will turn into a funny story about how he was sent off to kindergarten with a scone from Starbucks. My guess is, all he'll care about is the kiss he gets before he gets on the bus. |
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| Oh, that is heart-rending. In good time, I wager you will recover and thrive, but that is pretty hard to bear. And so unfair -- you did nothing wrong. (Which reminds me: how did your plumber get the roughed-in stubs installed without being able to turn off the water?) Please know you have our sympathies. Bear up! |
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- Posted by motherof3sons (My Page) on Mon, Aug 20, 12 at 18:26
| Grab that bottle of wine (and DH) and head to bathtub. You guys need some time to just unwind. DH is correct that professionals can replace your work in a much shorter period of time. Let the professionals handle it. Flooding is a serious issue. Our refrigerator water line was attached today and of course it leaked ever so slightly. I am a nervous wreck because we have hardwood floors. |
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| Oh my gosh. How disappointing! I'm so sorry to read what happened. The insurance should take care of it I would think. Good luck with that, and with DS's first day of kindergarten! Enjoy that day, even if it does start off with a bowl of cereal or toaster waffles. :) |
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| Have a good cry - it's therapeutic, really. My in-laws had a whole house flood (1300 sq. ft house, water from burst washer line during the night) that did in their lovely oak floors. The insurance company was amazingly good about it. It took months to take out the old and replace. The insurance people rented a mobile home that sat in the driveway (country home, agoraphobic FIL) until everything was put back together. The contents of the house must have gone to storage. Furniture wasn't damaged and neither were the adobe walls - totally amazing. The only thing that was a total loss was a new, maybe 2 months old, Persian rug with a unique folk art pattern on it. I've never seen another like it, and I loved that thing. They got a new rug and it's beautiful, but it's not truly unique like the lost one. There are worse things in life. A bright spot: your son will remember this is a way only a 5 year old can. You'll be amazed at his version as the years go on. Much better than a special kinder breakfast for story telling in the future. As this goes on, be sure to let us know how it goes with the insurance. Hopefully they'll decide to cover your losses and go after whoever made that horrible plumbing connection. |
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- Posted by outsideplaying (My Page) on Mon, Aug 20, 12 at 19:01
| Oh, it makes me want to cry right along with you!! I do hope and believe your insurance will take care of this and everything will turn out ok, just a little delayed. Enjoy your day with your DS going off to school, and plan to go treat yourself to a massage or give yourself a facial if you can while he's at school. |
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| Oh you poor thing! I wish I could be there to give you a big hug and a shoulder to cry on. You deserve a big cry after all that. I hope things work out with the insurance and that your dream kitchen is up and running soon. Meanwhile, have that glass of wine and think about your sweet little guy and his big day tomorrow. Take a lot of pictures! I promise, years from now when you look back on this time, you're going to remember your little boy starting school and the kitchen will be one of those hiccups in life. But right now, have that glass of wine! |
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| You have earned a long cry. What a bummer. It sounds like you guys were doing an awesome job. Will your insurance pay for someone else to redo, and give yall a break? Hugs to you! |
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- Posted by flwrs_n_co (My Page) on Mon, Aug 20, 12 at 21:04
| Have yourself a good cry--in fact several wouldn't be too much. (If it were me, my tears would probably match your flood, and I'd be buying a case of wine!) I'm so, so sorry to hear about this horrible flood! Personally, I don't see how your insurance company can hold you liable for not knowing about the water connection--especially since it was missed by the city inspectors. Best of luck with the insurance company, and please let us know what happens. How exciting that your only child is starting kindergarten!! That takes me back to some very fond memories . . . :) |
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| How awful!! You've certainly earned a good cry. You'll feel better and be ready to tackle the kitchen again which will be even more wonderful because you worked so hard for it. |
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- Posted by stephsgarden (My Page) on Mon, Aug 20, 12 at 21:43
| Thank you all for the kind thoughts. You are certainly helping me put things into perspective. To answer your question, AngieDIY, I think the plumber who did the rough in must have turned the water off at the road rather than at the house, and really torqued it when he turned it back on. Which might have been why it was stuck and it took three big firemen about 15 minutes to turn it off. That's only a guess. Our turnoff at the road is actually about a foot beneath the sidewalk inside a narrow concrete box. Unless you have the right kind of tool, you can't turn the valve without hitting the sides of the box. After this whole debacle, I went to home depot and bought that tool. Which ironically only cost $8.58. Anyway, I am very excited about tomorrow, and looking forward to seeing my little guy reach a big milestone. Thanks again, for all the encouragement. I will keep you posted with updates. |
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| What a tragedy but at least no one was physically injured! Usually insurance claims follow the 3 strike rule, so hopefully ok. Now if I could find the original builder... Just before and during our reno, DH and friend put in a cheapio faucet. One day, I am using the faucet and then I am holding the faucet in my hand with old faithful gushing straight up. Fortunately our builder didn't take the same shortcut and we were able to shut down the geyser. Hang in there and I think we all need a glass of vino! |
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| I am so, so sorry that this happened. As for your little guy's first day of school it will be a wonderful, heartwarming day regardless. I am infuriated with the builder. If it's one thing we've learned during this reno it's that even 'reputable' local builders took shortcuts, and it's unfair that innocent people pay the price years later. I have no experience with insurance companies, but by chance is this builder still around/in business? If so I would not hesitate to call them and give them a huge piece of my mind. |
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| What a dreadful thing to happen when you were so far along with the work. We recently had a flood too. We bought an old downtown building to convert to a residence and heavy rain caused city street runoff water to back up into our basement. It must have been between 4 and 6 inches from the 'high water lines' on various things down there. No sewage, just surface water from excessive rain. We had just had a new hot water heater installed and it was put up on a stand. Fortunately! So far that's the only thing that has happened in the 'gone wrong' dept. But we've just barely started this project so there's plenty of time for more things to go sideways. |
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| That makes me sick to even think about it. The same thing happened to us with our living room after we put in new wood flooring. The handyman we hired to move the water line to the ice maker put it through the ceiling, on top of the insulation, and it froze that winter. We had to have part of the flooring replaced, and now you can't even tell which is the original and which is the replaced. So take heart, even if the floor by the sink buckles, you may not have to replace the whole floor. |
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- Posted by kellienoelle (My Page) on Mon, Aug 20, 12 at 22:33
| Oh sweetie, I am just sick for you. You have a cry, then get your guy ready for his first day of school, then have another cry. I'll be eagerly awaiting your update and hope it contains all sorts of good news from the insurance company. |
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- Posted by jerzeegirl (My Page) on Mon, Aug 20, 12 at 22:34
| I was so sorry to read about your sad story. Hopefully the wood will recover and you won't have to do too much additional work to get the kitchen back in shape. Our friends in Tampa bought a brand new Gingerbread Victorian two story house. When the house was about two years old, the filler tube on the second floor toilet failed and, when they came home from work, water was flowing out of the front door of the house. The whole house was flooded and eventually the entire interior of the house had to be ripped out down to the studs. Fortunately the insurance paid for everything including many many months of apartment rent because they lost the use of their home while the remodel was being done. All for one little piece of plastic plumbing. |
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| I am in such awe of you and your husband! Really, you must have done so very very very much hard work on that space. My kiddo is close in age to yours, and it's simply a wild concept to me you were able to do all you did with such a little one around. And so I add my voice to those who are crushed for you. Yes, no one hurt, just things, etc. But these particular things contain your own sweat, bravery, and I am sure plenty of sleep deprivation. My fingers are crossed that your insurance company will come through. And that the hired workers will treat your home with respect and attention to detail that comes close to what you originally gave to it. ENJOY sending your baby off to school!! I am sure he will love his first day breakfast and lunch - made with just as much love :) |
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- Posted by williamsem (My Page) on Mon, Aug 20, 12 at 22:46
| Oh, that really sucks. Take some time to regroup and clear your head a little, you'll need a lot of strength to see this through. Hopefully it will all be covered, wishing you lots of good luck! |
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| Yes, it's "just" stuff, but it still is crushing when something like that happens, especially after all of your own hard work! Add my heart to all those that have gone out to you. (((hugs))) |
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| So sorry to hear about your flood. We've had finished basements flooded in 2 different homes and that was bad enough but a new kitchen after all that hard DIY work is so much worse. I'm keeping my fingers crossed for you, that everything gets settled and put back together soon. |
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- Posted by andreak100 (My Page) on Tue, Aug 21, 12 at 0:00
| So sorry to hear this happened...all the worse that you were almost finished, it's all your hard work over time, and that your little one is heading off to school tomorrow...hope for quick resolution and that this will be a tiny blip that doesn't cause you too much hassle for too long. Absolutely a bottle of wine night. And virtual hugs to you. |
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- Posted by fouramblues (My Page) on Tue, Aug 21, 12 at 10:49
| Oh, no. There's nothing I can say really. I can't even imagine this, and feel so very sorry for you. Along with virtual hugs, I'm sending you a virtual bottle of wine. Hang in there. |
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| Oh I can't even imagine how sick you feel about all this. Big hugs to you and hopefully the insurance will cover enough to have the pros come and fix you back up in no time. On a side note my big guy starts Kindergarten right after Labor Day and I'm a mess even though he's been in full-time daycare since he was a baby. So I completely get that it's one emotional upheaval over another for you. He'll love the exciting story that he gets to tell his new friends. |
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| I'm sorry for the hassle and that your hard work has been ruined. On a "glass half full" note, your insurance company should cover everything, and often you end up with nicer than what you had. Our kitchen cabinets fell off the wall. The cabinets, of course, broke. They were discontinued (they were 11 years old), so they couldn't match them to the remaining cabinets and replaced all of them. They replaced the countertop, because that had to be ripped out to replace the cabinets, and the paid for the kitchen to be painted, because the new cabinets wouldn't go in exactly the right spots. The cabinets that fell off the wall also slightly damaged the hardwood floor, so they paid to have the entire floor refinished (from the kitchen, through the hall, to the front foyer and including the powder room). We had just moved into the house 6 months prior to this happening, and I was wanting to get granite and have the floor refinished. Instead, the insurance company replaced the entire kitchen for us with "like kind" products. We paid for the upgrade to the granite and for changing some of the cabinet configurations. There were never any questions about who installed the cabinets or anything like that. The adjuster should come in, see what you have and tell you what you can do to fix it. You then hire a contractor (of your choosing - they'll give you a list, but you can use anyone). The contractor should work directly with the insurance company so that you are only paying your deductible and any upgrade charges. Be sure your contractor's estimate is approved by the insurance company though. Anyway, while disasters are horrible when they happen, the outcome is often great. So don't fret. Just work with the insurance company. Congratulations on your little boy's first day of kindergarten!! |
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| Sorry to hear about your flood, that really sucks. I had several water leaks the first few months in my brand new home, so I know how painful and annoying it can be. Before jumping the gun, be sure to give the fans and dehumidifier enough time to work. For one of our floods we had them going for 10 days before everything was pronounced ok. Our hardwood floors survived everything except for one hidden under-the-floor leak that was probably there for weeks before we noticed. If you got everything cleaned up and the standing water removed in a few hours, then you might be fine after a couple weeks. |
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| I keep checking back to see how you are doing...I hope it is getting better. so, so sorry. |
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| (((((((steph))))))) I am very sorry to hear about this mess. And I agree with the comment about leaving in the dehumidifiers longer than you think you need them. My mother's house had a flood that needed this and we had to ask for more dehumidifiers than they'd originally emplaced and then for them to put them back again twice after they declared all "Dry"; it wasn't. That said, I also agree with the "just stuff" comments. Your little one off to Kindergarten is what really brings tears to my eyes. The good news is, s/he will not remember or know this mess, or even the excitement of the first day of school. *You* might want to make him/er breakfast in the new kitchen, but s/he would never register the accomplishment. I know, some people are different, YMMV, etc; but I'm pretty comfortable asserting that generality. Kids just don't seem to notice or care the most god-awful circumstances until way older than you'd think. Even if they remember it literally, the perception is just totally different from ours. So while you deserve that wine, maybe you should grab a bottle of apple juice instead and head off to the bathtub ... with the new kindergartener! They'd love lounging and relaxing in there with *you*!!! You; it's you that their world is about. Never the new cabinets.... :) Hang in there -- this too shall pass, even this. |
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| Let's send this story to Mike Holmes. I think he'd fix it right! |
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| Let's send this story to Mike Holmes. I think he'd fix it right! |
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| I just found this thread and am SO sorry to hear all your beautiful, hard work was compromised. Recovering from a disaster myself, I know how personal it is to work so carefully, and be proud of your space. I have an odd suggestion. I know, as I build my kitchen, every so often I have a "shudda" moment. Take a moment, if they tear everything out, to see if you have any "shuddas" you might not have done, given the great progress you'd made. Moving cabs, putting in something unexpected. That kind of thing. I hope your baby got off to school well and came home excited. At 53, believe it or not, I remember my 1st day of kindergarten. Hang in there, keep the dehumidifiers running, put fans on your cabinets, and be optimistic. Even when you just want to sit down on the floor and bawl. Even that's not a bad idea. (((hug))) |
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| Ugh. All that hard work! Makes me sick for you. How did the first day of school go for your little man? Hope he had a great day and I hope things might be looking a bit better or your kitchen today. (((hugs))) mmhmm |
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| How was the first day ? As a fellow first time kindergarten mom, I was thinking of you guys today! |
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- Posted by stephsgarden (My Page) on Thu, Aug 23, 12 at 9:53
| Well, I have a bit of an update. Most importantly, the first day of kindergarten went really well. I cried when I left the classroom, but my little one was really happy and chatting with his new friends. He came home happy each day he has been at the school. And he didn't care one bit about where his breakfast came from. :) As for the floor, things are not so good. The restoration company said that the water saturation levels need to be at or below 10% for the floor to be considered salvagable. Our floors are around 25% and have not come down much. Worse, the finish is "wrinkled" at the ends and edges of many of the boards, and we are told that this will not go away even if the floor miraculously dries, and this will cause the finish to flake off easily. And because it is engineered, and not solid, it apparently can't be sanded and refinished well, even through the manufacturer and the box said otherwise. So the restoration company thinks we should replace the floor. We got this news on Tuesday. Then yesterday, the insurance-company-recommended restorers came in for a second opinion. They also think the floor needs to be replaced and that we should file a claim. We called the insurance company yesterday afternoon and they said an adjuster would contact us within 2 days. So maybe I will know more by Friday. I will keep you all updated with how our insurance company reacts. This whole experience has made me rethink the wood. The wood we have now runs continously through the dining room, kichen, and a room we creatively call the fireplace room because it has, you guessed it, a fireplace. There are no walls between these rooms anymore. I think we may cut the floor at the transition between the kitchen and fireplace room (where a peninula run ends), and replace the wood in the kitchen and dining room with travertine tile, which we have in other parts of the house, including an adjoining foyer area. The wood in the fireplace room suffered no damage. The travertine is cheaper than the wood, and it is more resistent to moisture damage, but will stain more easily and be harder underfoot. I'll have to embrace the idea of a floor with a patina. Any thoughts? I am feeling better about everything, although I do avoid going into or even looking towards, the kitchen area. You all amaze with your outpouring of support, virtual hugs, and virtual bottles of wine. I feel fortunate to be a part of this community. Stephanie |
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| Steph, clean up at our house was NO FUN, but everything finally dried up with almost no sequelae after days with the fans and dehumidifier on. The only permanent damage that we see is to a few planks in our dining room (water ran under wall into it). For some reason they chose to bow with the edges up, instead of the middle, and the edges will need to be sanded down and refinished. Which leads to my thought--an option for your floors might be solid wood. Our floor is not ruined and will be as good as new once DH gets around to a little spot damage repair. This might sound like a strange suggestion after your flood, but houses typically have water lines all over them running up and down walls, across ceilings, etc., that cannot be accessed (unlike kitchen and bath), yet no one worries about that when laying hardwood. As for my "shudda moment," suggested by CFFreeman, (good suggestion!) mine was that items that can be damaged by water should not be stored directly on a floor. Real light bulb moment here. :) I had a number of art items I value standing and lying down in a closet (some were too large for shelves, and smaller ones just joined them). They were all damaged to various degrees, of course, as the water spread through three rooms. Even an inch up off the floor in my case would have kept it all safe. |
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| :" For some reason they chose to bow with the edges up, instead of the middle, and the edges will need to be sanded down and refinished. " Tincture of time. It can take months for wood to return to equilibrium with the RH in the house. If you sand it, when it finally shrinks it will be dished out. |
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- Posted by AboutToGetDusty (My Page) on Thu, Aug 23, 12 at 20:01
| Oh, I am so very sorry - how terrible. And yet how wonderful that your son is adjusting well to kindergarten and moving on with breakfast. So many children are surprisingly resilient. Mine will start kindergarten soon - it is an emotional time. But like many have said, I would have high hopes that the insurance company will make it right...more than right...and someday y'all will be able to tell stories over wine about that crazy kitchen madness. Good luck! |
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| I think I like the idea of tile. I have very boring porcelain tile (with large grout lines:( throughout my home and although I hated it when we moved in, the ease of use is awesome. So easy to clean and no issues with water, like when my brother's old dog who we are watching peed all over the kitchen floor last night- wood would have been a HUGE issue. If you had travatine with virtually no grout lines , even better! I love the look of wood but adore the convenience of my tile. |
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- Posted by stephsgarden (My Page) on Fri, Aug 24, 12 at 8:21
| Well, all the plastic sheeting "walls" are down and the machines are gone. The floor actually does not look bad. You have to look pretty closely to see the damage. Which actually makes it harder, in a way, because thoughts about saving the floor keep creeping in my mind. The insurance adjuster is now coming on Monday. I'll update then in a new thread to let you know what they are willing to do. I'll try to post a pic or two in that thread as well. |
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| Keep in mind that the problems with the finish, uneven wear from any cupping, flaking, etc. will get worse over time and with wear. Since the floor is new, this is also your best chance to successfully replace and match or blend in another dye lot of the same flooring. Not to mention deal with the insurance company. To my way of thinking, you found the problem, had the flood, fixed it. How many folks have one internal flood in their home, much less two. You found the problem and fixed it and are now ahead of the curve. You could consider any water sensors or another water shutoff valve for the kitchen if that would give you greater peace of mind. I put wood in my kitchen a year ago and would never go back to tile. I wanted to try cork (even less forgiving of moisture), but that didn't work out for us, but I never want to spend hours standing on a tile floor again. I'd stick with the wood. Unless you can get cork or something else kinder to the feet. Enjoy kindergarten The years will start to fly past. |
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- Posted by nineteenoeight (My Page) on Sat, Aug 25, 12 at 19:39
| Just saw this thread and wanted to let you know I was so sad to read about it, especially since you did so much of it yourself. Thank goodness for insurance, it does sound like they'll support you (keeping fingers crossed). What an awful accident, stupid builder, and terrible luck (timing couldn't have been worse). But hug that kindergartner, amazing how they can bring us such joy. |
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