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milehi

Don't get Thermador's mirrored induction cooktop

milehi
10 years ago

The 36" mirrored induction cooktop was on backorder when our other appliances were installed in March. It finally arrived and was installed in May. It randomly beeps and flashes an EE code on all the burners. This happens 4-8 or more times each day, often requiring that we flip the breaker to reset it. I've had six (6!!!!) appointments so far for Thermador to repair it. They've replaced a board, they've rerouted wires, they've cancelled appointments at the last minute because parts arrived broken, they've cancelled appointments at the last minute because parts are backordered, and now they want to try to replace yet another part before they'll consider replacing the cooktop. And that part is backordered too. So frustrating. Don't get this cooktop. WORST. COOKTOP. EVER. I'm posting in appliances too, but really need to vent, I guess.

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