Kohler can be pricey but I've never had anything less than top-notch service from them. On those occasions when I've needed to phone, I always get a knowledgeable person on the other line, something that is increasingly rare these days. It is one of the reasons I keep going back to them. Thanks for posting your good experience.

That is good to hear, since I recently bought, two Kohler faucets, one sink, and two drains from them! All working and looking fine so far.

I agree Kohler has top notch customer service and stands by their products even when they're older. I've also had excellent experiences with Price Pfister and Moen.

I agree too about Kohler. My husband was futzing with our Kohler Karbon facucet and stripped the little set screw on the side. He called them to get a replacement and they shipped it out no charge. They were very nice.

Good to know. Wonder if kohler would address their pedestal bowl staining?

Delta also has a great warranty and replacement service. My daughter moved into a 60's-built house with many original features. Not sure the kitchen sink faucet was one, but it wasn't working properly. She called Delta to ask about getting a part and they promptly sent her a whole new faucet. It's so nice when customer service works as it should.