I'd have them come take another look at it. My bottom drawer is an LG and it pulls out easily even when full. There is a bit of a catch to break the seal, but that is needed to keep the cold air in and shouldn't strain your back. Is that what is bothering you -- in which case the bottom drawer style may not be the easiest for you -- byut you might be able to do something like put a broom handle behind the drawer handle so you don't have to bend and pull and cause more strain on your back. Find out if there is something like a toekick release for things like trash pullouts that could be used on your freezer drawer.

If the glide itself is hard, I think you've still got a problem with your glides or the drawer itself. Surely you tried a floor display and didn't have this problem, Have them try again to fix it or replace it.

Before I opened the thread, I was thinking "too much weight in the drawer" but if this is brand new, that seems less likely. If you are packing in blocks of frozen solids, I guess it is possible, but not likely for typical freezer use. Hope you get it resolved.

LOL, well I am a bit of a freezer hog, which is why I hated to give up my top freezer where things are accessed and seen easier. (My fridge is fairly empty.) It is not jam packedl, but I will see what happens as I use stuff up, and see if I can move heavier stuff to the upper basket.. It doesn't seem like anything is sticking, but I will pay close attention. Thanks for all of your input!