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Kitchen Cabinet Order Problems

Posted by JoyzKitchen (My Page) on
Wed, May 29, 13 at 19:46

I have been working with a local cabinet shop that sells cabinets and provides contractor services. I signed the contract at the end of the year to take advantage of a special pricing offer. There were a lot of delays on their part and we were running into a time crunch. The contractor placed my cabinet order without reviewing it with me and having me sign off on it. The cabinets have chamfered corners (which I did not want for the look I am going for) and they are a creamy white color and I wanted to get BM swiss coffee. At this point the contractor knows that this is his error. What should I do? I asked him to rebuild my cabinets or refund my money. He says that he can't afford to do either but if I want a refund he can make payments over a year. I am very upset that these decisions were made without me. What do you think I should do -- I can (a) ask for a refund and accept payments (b) accept the cabinets as is and negotiate the price (what I have paid to date which is 50%) or (c) I can accept the cabinets as is and have him repaint them if I don't like them and do additional work for me like wood flooring or remodel my powder room at no cost. Please let me know what you think and if you have any other ideas! Thank you


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RE: Kitchen Cabinet Order Problems

I just finished my kitchen. If I was happy with the cabinet quality and could get used to the color, I would negotiate the price down to the 50% of what you already paid.

My mistake through the process was I didn't give things enough time to grow on me before I decided it wasn't what I wanted. Several things went wrong with mine, but I have come to love the new space. Good luck.


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