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Has Anyone Use ''Granite Source'' in Chatilly, VA?

Posted by buehl (My Page) on
Tue, Apr 8, 08 at 23:09

Has anyone used "Granite Source" in Chantilly, VA, for their granite? They are also in Ashland, VA, and Tampa, FL. They are the Columbia (MD) EXPO's new supplier & fabricator for granite.

Additionally, this is what they say about seams:

"Granite Source does not limit seam placement in any way. You may have as few or as many as you wish. In general, seams will always be visible, but should be no larger than one-eighth of an inch. The special epoxy used will eventually wear down to blend in with the stone and become harder than even the surrounding stone, providing a long lasting secure joint."

Any comments on their "seam statement"?

Here is a link that might be useful: Granite Source

Follow-Up Postings:

RE: Has Anyone Use ''Granite Source'' in Chatilly, VA?

No, we used Thomas Marble and Granite in Gaithersburg, MD - tiny mom and pop shop with really reasonable prices - not the fancy shop, but our granite looks nice (I wish they got the granite closer to the stove but not a huge deal) - but our seam is amazing and our backsplash flows really nicely. They were wonderful to work with too. We also got our blanco sink from them for 1/2 the normal price. We got our stone from Avanti in Frederick, but liked Arc (huge) and Marva - we did the rounds several times (had to take my mom as my husband had enough).

Shop around for prices - we got a huge range from $62 (I think) from Thomas (picked them from a recommendation from Avanti who usually doesn't recommend after getting burned from Stone Surfaces - don't use) to $150 a foot for Gold and Silver (more expensive stone). We didn't pick so much on price vs. we didn't know what to do after Stone Surfaces.

RE: Has Anyone Use ''Granite Source'' in Chatilly, VA?

Thanks Pcjs. Unfortunately, EXPO only uses this one place, I cannot shop around.

*** I just noticed my atrocious grammar (in Subject)! I can't believe I didn't catch it! ***

RE: Has Anyone Use ''Granite Source'' in Chatilly, VA?

I'm using them right now! They have been really great to work with, though my counters are not yet installed. I bought soapstone through Expo and they are going to template and install it (hopefully in the next couple weeks). I've been trying to get the templating done for weeks now, and they schedule it, but then I have to postpone it for various reasons and they're always very accommodating and nice about it. They also ordered my soapstone so I could get a piece of my actual slab way before they normally would. So I have no comments about their seam comment, and can't comment on seams personally, but I've been very pleased working with them so far.

RE: Has Anyone Use ''Granite Source'' in Chatilly, VA?

Thanks Fausonk! Please keep me updated on your progress and experiences. I hope they continue to keep you happy......and don't forget to post pictures of your slab!!!! (I have to live vicariously through all of you since my DH doesn't want Soapstone!)

RE: Has Anyone Use ''Granite Source'' in Chatilly, VA?

Our kitchen design company, Reico, used Granite Source in Ashland. Our countertops are Cambria quartz - and we have a huge island (approx 5 feet by 9.5 feet). The kitchen designer requested the island countertop be fabricated with no seam. Granite Source did a beautiful job. We have one seam along the perimeter of the kitchen and you have to look really carefully to find it. The crew from Granite Source was very professional - from the templater to the guys who installed. They arrived on the day they said they would be there to template and later to install. We were very happy with their product and their installation services.

RE: Has Anyone Use ''Granite Source'' in Chatilly, VA?

I'm glad to hear another positive endorsement for them!

Spoonwood, did they give you the pieces of granite from your cutouts (sink(s) & cooktop)? The previous place that EXPO worked with (Stone & Tile World in Rockville), refused to. I was thinking it might be nice to make a trivet out of it to leave on the counter and have it blend in...or even use it elsewhere (although granite is probably too heavy to be carrying a large trivet around made out of it!)

I'd like to put one on at least one side of our cooktop so I reduce the risk of my granite cracking.


RE: Has Anyone Use ''Granite Source'' in Chatilly, VA?

We did not ask for the cut-out pieces. Our kitchen installer said that they would probably do that, if requested, but there were too many other things going on at the time and I did not ask.

RE: Has Anyone Use ''Granite Source'' in Chatilly, VA?

Did not use Granite Source for our granite, but wanted to say that I've seen "Blue Eyes" granite in one of our listings, and it's just beautiful! It looks like a simple gray granite until the recessed lights shine on it. The blue appears, shimmers and then recesses as you move past it. A little offbeat, if it's your taste.

RE: Has Anyone Use ''Granite Source'' in Chatilly, VA?

fausonk & spoonwood...Granite Source was here a couple weeks ago to measure. I noticed he did not get the exact contour of the wall...he just shoved a big piece of white board up against the wall and that was it. He also wasn't very interested in talking to me about my counters unless he had a question. Also, he did not measure the powder room, just asked the measurements.

I was also originally told he would take our sinks for the cutouts at the shop, but I later discovered he just took the templates for the 2 kitchen sinks...and nothing for the powder room--he said he had other templates at the shop for that sink and didn't need another one!

I'm concerned b/c we are not putting in a backsplash at this time and I do not want large gaps b/w the wall and counter.

What were your experiences w/the measuring and the final installation?

[Unfortunately, when he was out for measuring I was on a conference call at the same time so had to split my time b/w them!]

Granite Source - the Experience (not good!)

I thought I'd update this thread...our granite install was a nightmare.

  • Slabs not cut to the correct size (rather large gaps b/w the cabinets & counters on sink run)
  • When cutting pieces for the same counter run, they didn't check to be sure they were the same thickness. So they installed them and...

    • The counter wasn't level at the seam...there was a visible difference in the heights, and

    • We had a sharp edge with the thicker piece that was in just the right place for scraping knuckles when opening/closing drawers and accessing items in them.

      When we complained about it, they said it "didn't matter" and "this is normal". Huh???? I refused to accept that response and they finally took the thicker piece out and, in our yard, ground it down a bit. It's a little better, but a glass placed on the seam rocks a bit and there's still a bit of sharp stone hanging down, but not as much

  • That same seam was filled with a light gray epoxy instead of black...again they said it was "normal"!!! (Yes, they eventually refilled it with a dark gray, not quite black, but they didn't have any black. It looks OK, not great, but OK)
  • That same seam is also much wider than I expected...approx 1/4" wide. They stated it was within "spec" and refused to do anything with it. When I quoted what the Marble Institute of America says is "acceptable" (1/8"), their response was that they don't follow those standards. (Hmmm...)
  • Along that same wall, it was obvious they did not template it properly. There was a gap b/w the back wall and counter on the right side that I could put my fingers all the way to my knuckles in...well over an inch wide! Their response was to tell me to put tile backsplash up to hide it...when I had specifically told them, over and over, that we would NOT have a tile backsplash in that location! (I was backed up by my KD's company's granite rep.) So, they ground it down (in-place) to try to match the contour of the wall. Again, not great, but at least we could put some black silicone b/w the wall & counter to hide it.
  • I had covered all the drawer glides of my cabinets to prevent damage due to granite dust (it will destroy glides). However, for some reason they removed all my coverings prior to installation and, of course, the glides in the cabinet below where they ground the stone in-place were covered in granite dust! My glides were destroyed! We tried using "canned air" (at the installers recommendation) to remove the dust, but to no avail! They gave us such a hard time about it that we took matters into our own hands and replaced the damaged glides with the glides from the damaged cabinet (see below). Our KD gave us a hard time about it, but in the end she agreed it was the most cost-effective and fastest solution to the problem.
  • .
  • Probably the biggest issue I had with them was that when they brought in one of the pieces for the other side of the kitchen, they brought it in the wrong way. Instead of going back out and bringing it in the right way, they put it on my cabinets and proceeded to turn it! Yep! You guessed it! I heard a very loud r-iiiiii-p...they tore my cabinet apart, splitting the wood along with it. What was their response? No need to order another cabinet, we'll fix it so you'll never tell.

    Needless to say I was very, very upset about was obviously irreparable. But, I agreed to let them try, with the caveat that I would have the final say as to whether it was "invisible" and "good enough".

    They tried to bring in the same people who fix furniture at the White House (Furniture Doctors, IIRC), but they said we lived too far out from DC. In the end, they tried to fix it themselves...but they didn't even bother to ask me if it was OK b/c it was very obvious, even to them, that it was unacceptable.

    We had to order another cabinet to replace the damaged one and waited approx 4 weeks for it (after waiting approx one week for them to try to repair it). (Omega did a "rush" job for us.) This, of course, brought our job to a screeching halt.

  • When they finally came back to finish the install, the owner came out (probably b/c we had had so many problems and I'm sure I was labeled a "difficult" customer!)

    Again, the pieces were different thicknesses. I actually asked him if they had matched them in the workshop, but he said they didn't have the room. (My next thought was, they have this new-fangled thing called a "ruler"...but I didn't say it!).

    So, out they took it and ground it down. The owner did the installation and he did a much better job than the previous installers...the seam was/is almost invisible and he ground the thicker piece down enough to make it level and to have no sharp edges.

  • They never did, btw, fill the gap on the other side of the kitchen...our contractor had to do it.

And then there was the Powder Room...

  • They didn't actually template the vanity (as I found out later), they just took the cabinet measurements and sink and fabricated w/o actually measuring...and proceeded to assume there was an overhang on both sides of the counter ( was in a corner!). So now we have a sink countertop w/over a 2" overhang on the right! They couldn't just cut it down b/c they had done our BS the same width and refused to do it over b/c it was too complex a design!
  • Needless to say, the backsplash is also not centered properly b/c of the incorrect length. Again, they said the backsplash was too intricate and too expensive to redo, and they adamantly refused to fix it!

MIA Seam Tolerances

Correction, the MIA specifies 1/16", not 1/8":

Joint (seam) widths between two stone units should equal 1/16" (1.5 mm), with a tolerance of +/- 1/64" (+/- 0.4 mm).

RE: Has Anyone Use ''Granite Source'' in Chatilly, VA?

Forgot to mention:

It should be noted they did offer to redo one of the pieces (the one that had the huge gap b/w the wall and counter), but when they called the workshop, they discovered none of the leftover pieces were big enough. The did not, however, offer to find another slab or purchase another slab for us for the redo.

It wouldn't have mattered, though, b/c there were no other slabs from the same lot left. We did not trying looking again b/c it had taken us several months to of looking all over the MD/VA/DC area b/f we found these.

We were looking for an Absolute Black that was a true black. At the time, the vast majority of quarries were bringing up light-to-medium gray stones in their AB locations so the slabs out there were all gray (or dyed to look black but were not). We finally found a small lot (5 slabs) of "AB Premium" that was true black with a very light scattering of silver inclusions. We loved the slabs and did not want to have to start a multi-month search all over again!

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